IKRUSH Reviews 18,020

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers had a great experience with this company. Many customers are really happy with the quality of the products, describing items as amazing, beautiful, and comfortable. People frequently highlight the fast delivery service, noting that orders arrive promptly and are well-packaged. Reviewers also appreciate the overall ordering experience, finding it easy and efficient, and many express intentions to purchase again. However, some customers were dissatisfied with the refund process, reporting significant delays and difficulties in receiving their money back after returning items. A few other people also felt that the product quality was poor, with some items showing defects or not matching descriptions, and some experienced issues with sizing.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing satisfaction with items... See more

Quality

Consumers find quality to be positive, with many praising items like clothing, sandals, and boots for their... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, with many customers reporting... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing delight and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered flip flops via Boohoo and have next day delivery, I wanted these for my holidays, but they took a time to arrive, so delivery was slow. The flip flops though are 5 star, very thick, sturdy... See more

Rated 5 out of 5 stars

What a great little company and the only option I had to buy cowgirl boots during the summer. I bought them through Debenhams but they are an Ikrush product. The boots are super comfy, great quality... See more

Rated 5 out of 5 stars

Ordered cowboy boots through Debenhams as they were the best price I could find with fast delivery and they are absolutely stunning, quick delivery and well packaged. The shoes themself are really com... See more


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Shoe Store

Information provided by various external sources

IKRUSH was founded in 2012 with the simple aim of providing on-trend fashion to women all over the world. Our goal is to provide the must have fashion clothing, footwear and accessories in the best possible online fashion shopping experience for you, our valued customer. Providing quality, stylish and affordable fashion is our main focus. Our buyers and designers go above and beyond to ensure we provide the styles you love at amazing prices. At IKRUSH, you, our customer is always first. That is why every step is taken to ensure that you receive exceptional service at all times. We serve to inspire, invigorate and illuminate life through fashion.


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Jacket's…

I have bought 2 jackets off this site and to say I was happy is an understatement as the quality and colours and fit were amazing

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous co-ords

Brought two of the wavy co ords. Gorgeous quality, super soft, very flattering got so many compliments, the leg length is long too perfect when abit taller

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of Ladies wear

Good service with some really nice items. A selection of sizes for everyone and a bonus is the choice of colours.
Simple send back if its not what you wanted or if it didn't suit. Quick and easy.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Really great company

Really great company. Love the earrings they are just what I wanted. Arrived really quickly and packaged very well. Would definitely use them again and recommend to all.

April 28, 2025
Unprompted review
Rated 3 out of 5 stars

Refund although I have found most item…

Refund although I have found most item I’ve ordered good it would appear when I returned sandals that were too small on the 17 th April I still await refund and the company is not easy to contact

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a Blazer and it arrived faulty

Ordered a Blazer and it arrived faulty, imessaged Ikrush and it took them 3 days to reply. I returned the item a week ago and im still awaiting a replacement, an email - ive nothing at all !!

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

I am still waiting for a refund from a…

I am still waiting for a refund from a return from the 4th of April. Been emailing and on chat for weeks but my refund is still not resolved. Do not buy from this company if you are not sure of your size as you will not get your money back on unwanted items. I would leave a 0 star if I could. Update : Do you not think I have explained all this in the emails? As I have stated I am going around in circles.

April 4, 2025
Unprompted review
IKRUSH logo

Reply from IKRUSH

Hello,

Thank you for writing your review and were very sorry to hear this.

Kindly wait within this week to get this scanned.Also, you may send the proof of postage receipt to our support: customercare@ikrush.com to check the exact date it was delivered back to us.

Should you need further assistance, let us know

Kind Regards,
IKRUSH

Rated 4 out of 5 stars

Very nice shoes

The shoes bought from you was and still is very nice. It looks nice, is comfortable and a very good price. Unfortunately I accidentally ordered two of the same pair. I returned the other pair on 16th April, which was 9 days ago and still waiting on acknowledgement of my return and my refund. I used the bar code you sent me so there should be no issues. That is why I deducted one star.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Blue blazer 🧡

Really love my blazer. Really good quality. Have recommended your company to my friends. Will definitely buy from them again. My blazer arrived in 2 days thankyou love love love

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

This has to be a 5star clothing .

This has to be a 5star .clothing sizing and colour all true to size, materials all very good quality and washed really well, also keeping colour and shape, its so hard to find a decent well informed online company that keeps you up-dated all the way up to receiving your order ,IKRUSH kept me informed from the moment I
ordered with regular updates, alao very fast delivery ,I will be a regular shopper now on .Thankyou IKRUSH

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Returned item 10/4/2025 and have still…

Returned item 10/4/2025 and have still not received refund

April 10, 2025
Unprompted review
IKRUSH logo

Reply from IKRUSH

Hello,

Thank you for writing your review and were very sorry to hear this.

We sincerely apologised if your refund wasn't yet processed. Our team is working on returns within 2 weeks. In case it's passed 2 weeks now, kindly send us your proof of postage so we cna check status from courier's website. You may email our support in customercare@ikrush.com

Again, apologies for any inconvenience and confusion it have caused you.

Best Regards,
IKRUSH

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