Ilgs Reviews 

Be very careful as I think these have stopped trading but still taking orders and money. I returned a faulty blu-ray drive to them under their returns system and haven't heard anything in over 2 weeks even though it was signed for. They don't reply to messages and their website is not working. Recent reviews on Amazon also indicate there are problems.
Update: I have changed review to 2 stars because eventually out of the blue I got my money back...phew.

This review is based on my last experience with ILGS which was years ago now. I ordered a Lexmark laser printer maintenance kit, it arrived damaged, customer services refused to replace or accept a return for a refund even after I sent photo evidence. In the end I had to reach out to Lexmark in the faint hope they would accept a return and replacement directly and unexpectedly they contacted ILGS on my behalf forcing them to replace the item.

If you order an item, it arrives and it is not damaged then great but the measure of a good company is how it handles problems and looking at the other reviews it's evident that my experience was not a one off and this is a terrible company to deal with. If you can get the same item elsewhere for a similar price then I suggest you do.

Excellent service from ILGS. My first time experience was perfect in every way from customer service to quickness of delivery. The product I bought was £235 and worth every penny. Thank you ILGS

cancelled my order, it was showing in stock and i paid for express shipping, cancelled my order without any reason or explanation. worst company ever.

I ordered a laptop from ILGS. The experience was excellent. I phoned ILGS prior to placing my order online. They answered the phone promptly. They answered my question. I ordered online without any problems. I was given free 7 working days delivery. The price was the lowest I could find. The laptop arrived within 24 hours! The laptop is the exact model I ordered. It was still factory sealed. It has a UK power cord. All I can say about the shopping experience with ILGS is "excellent"

Payment for a monitor was received by Ilgs but they then claimed one week later that they were still waiting authorisation from Barclaycard. Barclaycard not only confirmed by secure message that the transaction had been processed, I could see that my account had been debited the £390 for payment to Ilgs Ltd. Will now have to instigate legal action to recover my money. Phone calls and emails to the company have been ignored.

This company has business practices that are incompatible with the consumer rights act. Sending stuff back will not get you charged extra fees. Make note of company, a copy of their terms, your bill and go down to CAB. They will afterwards inform Trading standards. You will get your fees back and more because of:
Hidden charges on Paypal fees.
£1 per min sales line, advertised as 10p.
No next day delivery, even if paid for.
90% Terms incompatible with Consumer rights act (CRA).
Charges on returns, incompatible CRA
Restocking fee, incompatible CRA
Shipping fee unless even if you can ship cheaper, incompatible CRA.
Fake reviews on reviews.co.uk, incompatible with trading standard and companies house.
Ask your bank to reverse charges, and block further transactions from them.
If they charge you and place a debt against your name, challenge the debt and ask for evidence of fees. I reply send in the illegal terms, and counter claim the debt in small claims and ask them to pay the fees. If they do not your can send in the bailiffs to collect.
Eventually the weight of returns will impact bottom line.
PS. The address of business is their home. So bailiffs knocking on door will be mean your money gets paid back faster.
Dear ILGS you ruined my day.

Placed an order online with next day delivery, they charged a hidden paypal fee, which I accepted at the time as the price on the item was better than elsewhere on the internet. However 3 days later my item hasn't arrived, I have had no communication from ILGS even after I emailed them to follow up on the order, and I am beginning to suspect I have been scammed.

Can't fault them, NO extra fees, came quickly, cheaper than anywhere (think they made a loss!). Think they are a re-seller and not the best customer service hence the comments on a review below. But it's in the T&C and you shouldn't by expecting to return. I had NO issues other than a warning it would take 7-10 days only for it to arrive the next day! :-)

Item arrived already open. Reported within 48 via phone call to sales rep. Informed by rep I could return the item within 30 day period, when it came to process the return I was informed I need to pay 30% restocking fee. Found staff extremely unhelpful, rude and incompetent. Suggested I lied about the initial call as there was no log and that the item couldn't have been opened. Complete cowboys.

Sent me completely the wrong item amd never took any responsibility for mistake. NEVER sent me any confirmation emails of any kind and basically cut of all co tact when I sent the item back.
They ripped me off!
Avoid

Initially read a review that they offer a discount; but this was a bit deceptive and I think biased. Contacted ILGS and said I was interested in a monitor, price over £1000; asked about a discount and was told that you have to give a like on Facebook and you get a discount code. Did that and code came through; it was for £2 - for over a £1000 purchase! The guy I spoke to was polite enough, but something was not right?
Nevertheless; they still had one of the best prices for the monitor. So I completed the purchase online. I was shocked when they charged £66 for credit card transaction! Called them and immediately cancelled. They don't charge for debit cards - but if you run into problems, the consumer protection is more straightforward with credit cards - so risky.
According to thisismoney.co.uk, retailers pay 0.8 per cent for taking payments by credit cards.
But paying via PayPal with a credit card, PayPal charges the retailer 2.9% - for a £1000 purchase the surcharge would be no more than £30. So ILGS tried to charge me double that - disgusting and a ripoff. I think Trading Standards needs to know about this.

When is signed up for an account with ILGS to order a couple of SSDs, they emailed my password to me in plain text as part of the confirmation email. There is absolutely no excuse for doing that, ever under any circumstances!

I got in contact with them to point out that they weren't following basic security best practises, but I never heard anything back from them.
They also didn't reply to me when I tried to make them aware that the change password function on their website isn't working, which is particularly frustrating given that their poor security just compromised the random password that I was using and now I have no way of changing it in order to secure the account.

Now to top it all off, they have randomly cancelled my order without any explanation. The same item is currently showing as in-stock on their site, but at an inflated price.

The ILGS web site is also rather slow and the checkout process is overly complicated. All in all, an extremely poor and thoroughly disappointing experience from start to finish!
ILGS don't even deserve one star. I will certainly never buy anything from ILGS ever again.

All I have to say is WOW!

I have to say I was very sceptical from reading the negative feedbacks about purchasing a washing machine from ILGS! Especially as it was the cheapest price I found for the make & model I wanted.

I ordered online, chose delivery for 2-3 days and left a note for ILGS to ask the delivery driver to possibly contact me of approximate time that he would arrive.

Within 10 minutes of making the purchase I received a call from ILGS who said delivery company don't usually make calls to the customers but gave me their contact number so I could chase it up which was successful. Also during this call, the helpful advisor said that I could have it delivered next day without mentioning an additional charge which was superb!

Got the washing the next day - rang the delivery company who let me know of a 2 hour slot that the driver would be coming.

Thoroughly recommend them! They even give a discount on anything above £150 ex VAT!

Absolutely AWFUL service. I ordered a samsung S6 Edge Plus contract free through these guys. Their tracking online says the goods are in transit, I go to speak to the customer care team and they are telling me it was delivered to my office 2 days ago and signed for by a person who isn't even in the office. Now i am out of pocket by £700 and I have nothing to show for this. Their customer service team are being complete c**ts basically advising me to deal with it myself!! I am so annoyed!!!! I will have to contact the police to take this further!

It took them 5 days to dispatch my item and after that they send it to wrong address! Two hours wasted in traffic to collect the item from the depot. Ignorant customer support team didn't even compensate delivery charge. What a waste of time.Not recommended!

Have been using the MSI motherboard for 7 months. Noticed that the SPDIF port is faulty. Never been used so this was sent faulty, only tested it with my new headphones.

They advised that they give 14 DAYS warranty on all electrical goods, from their you have to deal with the issue yourself.

AVOID this company at all costs, they won't accept returns for faulty goods and take no responsibility. Reason I'm giving 1 star is because there's no way to put a zero.

Bank charge back is needed to refund the goods as advised by Amazon.

I will be advising family members and friends not to shop here!! Instead shop at CCLOnline, they are much better!

Places to avoid:

Their awful website!
Amazon
eBay

I got a surcharge of £7 for using PayPal, but it was clearly labelled and I thought it was OK as I opted for the free delivery.

After reading the comments on here and Google I was a bit worried about the company (hidden charges + charges after purchasing). But I was very surprised by the service ilgs provided, in a good way. Emails were replied too within minutes, and although I went for the super saver delivery, ilgs got me a tracking number with a specific time slot.

Ordered my item (a monitor) at 11.30 am on the 24th September 2014 and received my item 26 hours later (1.30 pm 25th September). This was with the super saver delivery - speechless!

Monitor itself is in pristine (new) condition, its got the screen protector there for me to peel and it was all wrapped up in the original box. In the box I got a European and UK power cable, an hdmi cable, vga cable, weird USB cable (probably for the touch function) and 3.5mm jack cable.

I tested the monitor with my Xbox and sound comes through using hdmi. Colours not the best I've seen (will need to tweak) but for the price, I'm well impressed - with the screen and ilgs's service. I'm glad I took an plunge, especially as it's around £200 more for the same monitor on Amazon.

Thanks ilgs!

There was a problem with my motherboard. I returned but they send them to a contractor for 'assessment'. Long story short, they will make any excuse not to have to honour a warranty. I certainly won't be buying from them again.