iLikeLogCabins Reviews 

22
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The customer service was great also, I asked them all kinds of questions about their Cabins and they reassured me that I would be receiving only the highest quality for the type of Cabin wanted. T... See more

Company replied

Rated 5 out of 5 stars

Great Bespoke Log Cabin - they made it to order. I order some special bio folding doors - which meant a extra couple of weeks for them to come. The cabin was built without the doors then the install t... See more

Company replied

Rated 5 out of 5 stars

Ordered a Bespoke log cabin, called to book delivery and install after about a month, I must say this is great they are coming back to fit my doors after I have treated it and moved my large items in.... See more

Rated 1 out of 5 stars

Do not buy this .Very inferior materials roof boards don't fit felt is absolutel rubbish THE DOORS ARE TWISTED BEFORE YOU EVEN HANG THEM and the hinges eventually crack the wood I spent £700 rectifyin... See more

Company replied

Company details


Contact info

3.9

Great

TrustScore 4 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(22)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% satisfied

The customer service was great also, I asked them all kinds of questions about their Cabins and they reassured me that I would be receiving only the highest quality for the type of Cabin wanted.

Turned up on time and once put together it looked fantastic.
Overall I am 100% satisfied with the service.

October 11, 2017
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Dave,

Thank you for your review!

I am pleased to hear you are happy with the service!

Kind Regards
Shedsfirst

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company, knowledgeable and friendly staff

October 10, 2017
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Kay,

Thank you for your review!

I am pleased to hear you are happy with the service!

Kind Regards
ILikeLogCabins

Rated 5 out of 5 stars

Ordered my cabin with this company

Ordered my cabin with this company, excellent customer service from start to finish, would highly recommend

October 10, 2017
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Michelle,

Thank you for your review!

I am pleased to hear you are happy with the service!

Kind Regards
ILikeLogCabins

Rated 5 out of 5 stars

Great Bespoke Log Cabin

Great Bespoke Log Cabin - they made it to order. I order some special bio folding doors - which meant a extra couple of weeks for them to come. The cabin was built without the doors then the install team came and fitted them 2 weeks later. This was not too much of a problem as I wanted to fit my hot tub! Looks great. Thank you Simon for all your hard work.

October 10, 2017
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Graham,

Thank you for your review!

I am pleased to hear you are happy with the service!

Kind Regards
ILikeLogCabins

Rated 1 out of 5 stars

3 weeks....so far.....to replace damaged parts

My log cabin was delivered 3 weeks ago today. On unpacking, the delivery driver noticed one piece was badly damaged and unusable. He said it looked like fork lift damage. He took a photo and immediately reported it. I also emailed to report it the following day. Two days later while unpacking the remainder and with the cabin over half built, I found a further damaged piece and immediately reported it. I was assured that the damaged parts would be replaced. Despite having chased them a number of times, I have been fobbed off with, "we will let you know when we have a delivery date". After a final straw email last night I today received the following response: "Thank you for your email. I apologise in the delay in getting your replacement parts out to you. The cabin parts have to be manufactured and this is why there has been a delay. As soon as we have a date we will be in contact with yourself to arrange this".
After three weeks, I am no further forward. Without stating the obvious, if it has to be manufactured, manufacture it! I have a half built log cabin that I paid £5,500 for which is open to the elements and has been for 3 weeks.
I am completely disappointed with the after sales service and would never use or recommend this company to anyone.

September 8, 2017
Unprompted review
Rated 5 out of 5 stars

Ordered a Bespoke log cabin

Ordered a Bespoke log cabin, called to book delivery and install after about a month, I must say this is great they are coming back to fit my doors after I have treated it and moved my large items in. Well worth thanks very much ilikelogcabins I admit I certainly do.

August 25, 2017
Unprompted review
Rated 4 out of 5 stars

Little delay in letting us know when it …

Little delay in letting us know when it was being delivered but all sorted very quickly

August 23, 2017
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Kate,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Kind Regards
ILikeLogCabins

Rated 1 out of 5 stars

Do not buy this .Very inferior …

Do not buy this .Very inferior materials roof boards don't fit felt is absolutel rubbish THE DOORS ARE TWISTED BEFORE YOU EVEN HANG THEM and the hinges eventually crack the wood I spent £700 rectifying faults

August 14, 2017
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

We offer a no quibble returns policy on all our products. Wood is a natural product - please contact us if you have damaged parts - we will send you replacement parts.

Rated 3 out of 5 stars

28 days delivery time? I don't think so !

I've always spoken to helpful, friendly people when phoning iLikeLogCabins BUT that doesn't alter the fact that my cabin is way overdue and now I'm being told it'll probably be delivered on the 8th October? I ordered it on 15th August.. The 8th October will make it 54 days wait!!! What happened to 28 days delivery, which is what they are advertising their delivery time is. 54 days? now that is not good enough especially as we've paid out around £4000.00 for our cabin and roof shingles.. Even 54 days is not guaranteed..They tell me they'll "probably" have it in their warehouse by Wednesday, in which case delivery will be the following Saturday, 8th October..What happens if it isn't in their warehouse on Wednesday 5th? I am becoming more and more angry. !

September 28, 2016
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hi,

Thank you for your review and I am sorry that there has been a delay with your log cabin, understandable after spending the kind of money you have, you would like your product in a timely manner.

From you're account I am aware that you spoke to one of our colleagues yesterday (28/09/2016) and this is where the above information has come from. At present as I type this we have no information from the manufacturer to say that the cabin will not be delivered on the 8th October.

Kind Regards and thank you for your ongoing patience.

I Like Team

Rated 4 out of 5 stars

So far, so good !

Well, so far so good with the service we've received whilst purchasing our garden cabin..Online it looks amazing. We've ordered a 3 x 4 44mm thickness cabin for longevity and soundproofing. We cannot wait to have it here with us and are getting the site ready as I type... Tic, tic, tic.... Will definately review again once we have our new addition here with us and hopefully upgrade my review to a 5 star once the building is on site..

So... I am the reviewer "Linda". After the long awaited cabin arrived and was constructed it has given my partner no end of pleasure. It's stong, robust and an absolute show stopper in our garden. It was a really frustrating wait but well worth it in the end. Everyone comments on how wonderful the cabin looks, we've painted it green with cream door and window frames. The guy next door wants one too now!!! Can't fault the quality, if you're thinking about getting one, I'd say, go for it...

August 22, 2016
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Linda,

Thank you for your review!

I am pleased to hear you are happy with the service!

Kind Regards
ILikeLogCabins

Rated 5 out of 5 stars

my experiance.

good quality and value ,im very happy with net result.

July 22, 2016
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Frank,

Thank you for your review!

I am pleased to hear you are happy with the service!

Kind Regards
ILikeLogCabins

Rated 5 out of 5 stars

Yukon cabin.

Superb assistance from a young man named Adam. We now await delivery and construction of our Yukon corner cabin.

May 30, 2016
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Jennifer,

Thank you for your review!

I am pleased to hear you are happy with the service from Adam!

Kind Regards
ILikeLogCabins

Rated 5 out of 5 stars

I LOVE my cabin

I used ilikelogcabins to build a cabin in my back garden which I use as a gym. They were extremely helpful the whole way through the process, they communicated well and helped me choose the perfect cabin to suit my needs. The cabin is really great quality and very sturdy, I am over the moon with it. I feel like it is great value for money and I would definitely recommend them to others.

January 21, 2016
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hello Linda,

Thank you for your review!

I am pleased to hear you are happy with the service and your product!

Kind Regards
ILikeLogCabins

Rated 1 out of 5 stars

no after sales satisfaction

They were very helpful up to the time I placed my order and paid for it. The order was missing a number of items.Every phone call I made was met with a recorded message saying how busy they were. I then sent them repeated Emails about the missing items. These were never replied to. To me their treatment of complaints is totally unacceptable and I would never deal with them again'. Todate I have still not heard from them and I have had the missing items manufactured in order to complete the build of my log cabin.

October 5, 2015
Unprompted review
iLikeLogCabins logo

Reply from iLikeLogCabins

Hi,

I am sorry that you have had a negative experience with your purchase.
Please email us direct at help@iliketosell.com so we can try to resolve your issue.

The iLikeStores Team.

Rated 5 out of 5 stars

Excellent All round

The initial sales support was great to help me chose the right options and once arranged the delivery was on time.

Construction took a few hours and now I have a very worthy Man Cave !

October 2, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service, so far,waiting for delivery.

The sales person Surinder was really helpful. He did not rush me into a sale but was careful in helping me think through the best options for me. He was efficient and sent information through on the email. If the delivery and build is as good I would give this company the highest rating. Surinder did a great job and I found him to be knowledgable and reassuring.

February 4, 2015
Unprompted review
Rated 5 out of 5 stars

well worth the wait

Purchased a great cabin/man cave. Spoke to a salesman I gave over the space I had and next thing I know I had ordered a cabin made for me based on what we found on the site we also went with the installation and to my amazement it was delivered and erected on the same day. My neighbours and friends are well jealous of me, can't wait for my man cave warming party.

November 3, 2014
Unprompted review
Rated 5 out of 5 stars

I love my Man Cave !

After clearing space in the garden my new 'Man Cave' arrived and was well crafted, very well assembled and a wonderful retreat !
Home to my Beer fridge, Xbox and 50" LED the perfect retreat for sporting occasions, friends and when I'm turfed out of the house by her indoors!
I have no hesitation in recommending iLikeLogCabins to my friends who are now quite envious !

October 31, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look