Illuminate Reviews 451

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Only gave 1 star as couldnt give zero. No response from them. Need bigger mouthguard but cant get confirmation of request or seen intent to send. Shocking service.

Rated 1 out of 5 stars

Very slow to respond and even excuses are inconsistent and make no sense. Piad for shippping and still no traacking number when other sellers with free shipping would have already had the items delive... See more

Rated 1 out of 5 stars

I placed an order but didn't realise it was an automatic repeat delivery. I contacted the email provided and received a response quickly as I needed to stop the subscription and get a refund.... See more

Rated 1 out of 5 stars

I wouldn’t buy anything from this company . I was over changed didn’t notice till after I ordered I checked my PayPal account and the company added charges on my order. I did contact them and the comp... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

100% Natural Skin & Oral care products made with ancient organic ingredients with no preservatives, binding agents or harmful chemicals.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

451 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This was a repeat order of my now…

This was a repeat order of my now favourite toothpaste. I took advantage of the special offer and ordered 4! My teeth and gums are so much healthier. I no longer suffer from bleeding gums! I also ordered another mask, this time I got the green matcha/green clay and aloe vera which is better for my sensitive skin as I found the activated charcoal mask a bit strong.

5* products, very happy with this skincare brand 👌🏾

June 17, 2021
Rated 5 out of 5 stars

Wow unreal

Wow unreal! 100000000% would recommend & will definitely be ordering from again.

June 16, 2021
Rated 5 out of 5 stars

Amazing!! Highly recommend!!

Amazing products. The charcoal whitening toothpaste was recommended to me so I ordered some to try and it's fabulous. The customer service was brilliant, packaging and presentation was beautiful. Highly recommended!

June 15, 2021
Rated 5 out of 5 stars

Absolutely LOVE Illuminate

Absolutely LOVE Illuminate - from their ethic and being a small business to the fact that they’re completely natural and improve your skin and teeth.
Nothing else on the market will give the same results and you don’t have to try all the products on the market to realise that. Even other products that claim to be natural have added chemical ingredients that upset your skin. It is said that if you can’t pronounce an ingredient it is no good for your skin or body and that couldn’t be more true.
I am astounded by the effects of the toothpaste from first use - no more sensitive teeth and bleeding gums!! It smells minty and natural and leaves mouth clean and fresh and teeth visibly whiter as well.
Serum has a beautifully luxurious smell and feels luxurious to use- like you’re pampering and honouring yourself. Again, visible glowing effects the more you use it.
Face wash is natural and v effective- noticeably improves skin and removes dirt without that soapy, chemical feel and helps reduce scarring. Combine face wash, mask and serum and your skin will be restored to a natural glow.
I have just ordered more of each product as don’t want to go another day without using them. Just wish I had known about Illuminate years ago.
Thank you to everyone at Illuminate and all the best in your chosen path. V grateful for your existence 🙏💚

June 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent natural products

Excellent natural products
These products was recommended to me by Elizabeth the face mask and the charcoal toothpaste.
I was immediately hooked. Amazing products and all natural with no negative reactions.

May 22, 2021
Unprompted review
Rated 1 out of 5 stars

Will Purchase No More...

I really love the toothpaste and have used it since 2018. I have always felt that the packaging of the product could have been better because every order I received, the tops would be broken or the oils would leak out. However, this last order I have decided not to purchase the product anymore. I ordered on April 1 and never received a tracking number. I contacted customer service and received a tracking number showing that my order was shipped on April 27 (almost an entire month after the order date). Now my order is on hold in Ohio and has been sitting there, so I may never receive it.

May 19, 2021
Illuminate logo

Reply from Illuminate

We are sorry that your package has not arrived, but there is a simple solution to this just letting us know, and we would be more than happy to send you another or provide a refund. International post can sometimes get lost, we would never want to see our customers out of pocket!

Rated 5 out of 5 stars

If you’re trying to improve your…

If you’re trying to improve your skincare look no further! This box of goodies is amazing. From the packaging, the gorgeous spa smell when you open the box to the products nothing but amazing! My skin feels super soft and looks so radiant. I have found my forever skincare products. The ordering process was straightforward and delivery was quick. Absolutely fantastic and would definitely recommend.

May 18, 2021
Rated 5 out of 5 stars

The reason I shop with small brands!

Illuminate essentials is exactly the reason why I shop small! I follow their Instagram and wanted to try the products for a while, I ordered the sample kit with the skin serum, rose/turmeric face mask & the charcoal toothpaste.
My ordered arrived quickly and the beautiful smell inside the packaging was lovely! Even after I placed the order I received an email to check in that everything was okay.
I’ve used the mask and serum twice (and still have some left), I will be ordering the full size of the rose and turmeric face mask!
The facemask is easy to mix with water (i just mixed in a bowl and used my fingers to apply) tightens as it dries and leaves your skin feeling refreshed and glowy, you exfoliate the mask off and it’s the perfect texture not rough at all, I was unsure of wether to use the serum as I have sensitive skin but gave it a go and it’s lovely just a small amount goes a long way it’s not oily at all, my skin didn’t react either!
I was told the next day that I looked very well!! :)
I also have used the natural toothpaste be warned it’s black and will be very strange the first use, however it left my teeth feeling fresh! Sometime when I use natural toothpaste don’t get the fresh feeling afterwards but that’s not the case with this one, and I imagine that the pot lasts a long time!
So of course I will be recommending and I will be back to buy more!
Thanks so much :)

May 11, 2021
Rated 5 out of 5 stars

I'm loving my experience so far

I'm loving my experience so far, I've never had a facial regime and I suffer from pcos which means unluckily I get frequent spots, blemishes and marks on my face; but ever since investing in myself I feel refreshed and closer to a glowing happier me.
I have done one facial in-between which I will try to do atleast once a month, but the face masks, the cleanser and toner which is my absolute favourite and the oil makes me feel like I parted well with my money when I bought a couples kit.
When Mr shaved his head and had a shower he felt oh so good when he also used the cleanser and the oil.
I use daily and I think this will last atleast 2-3 months so I will definately purchase again.
I'm loving the process, Thank you!

May 10, 2021
Rated 5 out of 5 stars

Service

Excellent service!!
I know there has been a delay with the postal system so I contacted Illuminate Essential and Jerelle got onto it. Within the next day I received my products.
Thank you for your immediate response!🙏🏽

April 22, 2021
Rated 2 out of 5 stars

- asked for next day delivery it came…

- asked for next day delivery it came after a week. They said Royal Mail has been apparently busy yet my other parcels delivered by Royal Mail have been coming next day to
- worst £13 I ever spent wish I did not get it, the paste does not feel fresh in your mouth at all
- when the paste gets on ur skin it is so hard to get of, I don’t have time to be scrubbing paste of my face at 8am
- there was no notice that if the sun reflects on it it melts! I kept it near the window and I keep everything there and as soon as I opened it, half of it spilt all over the sink
- I would like a refund as this is the worst product I have ever bought and is such a waste

April 5, 2021
Illuminate logo

Reply from Illuminate

Hi Wahida,
I am sorry you have had such a bad experience, I can confirm that you opted for 1st class delivery not next day delivery, which can take as stated on royal mails website from 1-3 working days due to the covid and lockdown situation 7 days as been very normal as explain on royal mails website, also we state very clearly on our website that the toothpaste is coconut oil based and consistency Varys at different temperatures we also state that it can be used at a liquid or solid state. The toothpaste is not designed for your face, but is easy removed with warm water. Again apologise that your experience was not one you expected.

Rated 5 out of 5 stars

Really is the best toothpaste

Just started using the toothpaste & im so glad my 7 year old can use it too, I’ve already noticed a difference. Definitely our go-to toothpaste now! Thank you x

April 4, 2021
Unprompted review

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