I had an issue with my online order (problem was from my side) and once I made contact with Ilse Jacobsen regarding my issue they immediately sorted everything out..they made it all so easy for me.. I... See more
Company replied
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Bought long raincoat with extra padding. Love it. Definitely waterproof. Perfect for days when temperature is low but the damp makes it feel even colder. Good when shopping as it’s light, non bulky, n... See more
Company replied
Bought a long coat hoping to stay dry. Given the cost of these coats and what they claim on their website very very disappointing cost leaks on shoulders arms and absorbs moisture at the bottom. Don’t... See more
Company replied
Product itself is lovely. However - I ordered the same item again to get a different size and there is no returns label in either parcel I recieved despite a free return being clearly advertised at PO... See more
Company details
Written by the company
The ILSE JACOBSEN HORNBÆK lifestyle universe incorporates rainwear, sophisticated womenswear as well as refined footwear and accessories. For more than 20 years, the idyllic seaside village and summer resort of Hornbæk, which is famous for its wide sandy beaches and dunes, has been a constant source of inspiration for Danish Designer Ilse Jacobsen's work and creativity.
Contact info
Holmenevej 31, 3140, Ålsgårde, Denmark
- +4588779398
- info@ilsejacobsen.com
- www.ilsejacobsen.com
3.9
Great
446 reviews
Replied to 72% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service! Quick replies and problems addressed! Love the quality and design of the rain Mac.
November 25, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Kate.
Then we can't ask for more!
Thank you very much for the great review - we really appreciate it.
We will do our very best to live up to the kind words next time too :)
Best regards
Iben
Customer Care
Warm and dry
Bought long raincoat with extra padding. Love it. Definitely waterproof. Perfect for days when temperature is low but the damp makes it feel even colder. Good when shopping as it’s light, non bulky, not too hot in shops but warm enough outside. Would add an underneath layer if standing at side of pitch for entire match. Only flaw is annoying side pockets. Over-flap makes it hard to get your hands in.
November 23, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Siobhan.
Thank you very much for the detailed and highly complimentary review - we really appreciate it!
Thank you for your feedback with the pockets - we always welcome that! Overlap on pocket liner is for protection from rain, but I will definitely pass on your feedback.
I hope you continue to be so happy with your jacket and you are very welcome some other time:)
Best regards
Iben
Customer Care
Love my cashew raincoat
Great quality. Great for Irish weather. Gave a grey one to my mum for Christmas last year and she loves her coat too.
What impressed me most was the customer service. I have accidentally chose the wrong size. I informed about it the customer service team and they were very helpful. They transferred my 'first order' discount to my corrected order. They have also cancelled 7 euro handling fee for returns as I have informed them about the issue minutes after making the transaction. They have many points for returns also. Will definitely be back in the future.
September 20, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Karolina.
We are so grateful for your kind review with such positive words about both the products and our service. Thank you very much!
We will do our very best to give you the same good experience next time:)
Best regards
Iben
Customer Care
I would like to thank the customer care staff for their help and generosity
I would like to thank the customer care team at Ilse Jacobsen . They have been so wonderful. I bought a beautiful coat from this company last year and I just love ❤️ it. I highly recommend their clothing. The quality is second to none and the compliments I get when I wear this coat. It is fabulous at keeping the rain out. I have just washed it using waterproof washing products and the coat has come out beautifully. I needed help from customer care and they went over and beyond to help me. Thank you so much ☺️. I highly recommend this company.
October 29, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Bernadette.
We really appreciate your review! Thank you very much for all the kind words about both our Customer Care and our products - it makes us incredibly proud and happy as this is exactly what we work to offer every single day.
Best regards
Iben
Customer Care
Fake ilsejacobsen-se.com?
Ordered and paid for a bag from
ilsejacobsen-se.com
Is this some fake address?
No product or traces of shipment or similar. Just quick at taking the money from the account :-(
Mailed support but the mail address doesn't work. Need to strongly warn for ilsejacobsen-se.com.
Note the -se in the name.
September 28, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Hi Lars,
We’re very sorry to hear that you’ve been scammed. Unfortunately, there are a few websites posing as us, and we are working closely with our legal team to have all these fake sites taken down. It’s very important to emphasize that the site you purchased from is NOT our site but a fake one, misleading customers under our name.
We only have one official Swedish website, which is ilsejacobsen.se.
We would like to offer you a 500 SEK gift card for our website, which will hopefully help ease the situation a bit.
Please feel free to reach out to us at info@ilsejacobsen.com
Best regards,
Daniel
Ilse Jacobsen
Need Care Advice for Great Traveling Shoes
Took a pair traveling and loved how easy they were to pack, how great they looked with everything I wore, and how comfortable they were for walking. I used them at night mostly. Only problem is that I picked up bed bugs and need to apply heat to the shoes to kill any potential bugs. Will the shoes withstand a hot dryer for 30 min?
October 14, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Corrie.
Thank you very much for the great review and the kind words about our shoes.
We really appreciate that!
Feel free to write to our Customer Care - they are ready to help you with questions about product care: info@ilsejacobsen.com
Best regards
Iben
Great customer service
The customer service is quick, accurate, friendly, and helpful! It truly reflects that Ilse Jacobsen is a fantastic brand with an outstanding team behind it.
October 9, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Ingrid.
How happy we are for such a review - thank you very much for the kind words and even 5 stars!
We will do our very best to give you the same good experience some other time:)
Best regards
Iben
Customer Care
Perfect customer service
I got a shoe, which was clicking and they immediately sent a new pair. Great customer service and of course fantastic shoes.
October 16, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Jennifer.
Good customer service is one of our biggest goals and that is why we are so happy when it is precisely the experience with you.
Thank you so much for the great review! We greatly appreciate that.
Kind regards
Iben
Customer Care
I have gone mad for Ilse Jacobsen's…
I have gone mad for Ilse Jacobsen's Tulip shoes. I now have 8 pairs. Now looking at the raincoats I love the glossy finish in bleached sand, double cream and kit (sold out) and illusion blue.
SKU: RAIN71GL\555\40
SKU: RAIN71G\103\40
SKU: RAIN222G\132\40
does this come up large or true size normally a 40.
August 15, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear CA,
Thank you so much for the kind words and the five stars!
We’re delighted that you’re happy with our shoes and coats!
I’d love to help you find the perfect coat for you!
Regarding the fit of the different styles, they do vary :)
The RAIN222G has a fit called "loose fit plus," which means you can comfortably wear a thicker cardigan or fleece underneath.
As for both RAIN71 styles, they have a "loose fit regular" fit, which allows for a thin cardigan or fleece underneath.
I hope this answers your questions! If not, don’t hesitate to write or call us at:
info@ilsejacobsen.dk
+45 88 77 93 98
Best regards,
Customer Service, Ilse Jacobsen
I am very satisfied with the service
I am very satisfied with the service! I had two times experience with the size of the boots and raincoat I ordered online and got very quick response and action to fix the problem. The service lady is very nice, and not only the delivery was very fast, but also the refund was handled in 2-5 days.
October 12, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Marisha.
Thank you very much for taking the time to write such a kind review - it makes us very happy that you had such a good customer experience with us.
You are very welcome another time :)
Best regards
Iben
Customer Care
I am over the moon that this year I’ve…
I am over the moon that this year I’ve discovered jackets and raincoats from ILSE JACOBSEN. I love that almost every item is in different colours and there is full description of the items on the website. My favourite jacket is Quilt Jacket (colour Green Cam) - it’s lovely and unique in the vicinity and I can wear it as a jacket or as an extra layer for my Raincoat (colour Bok Choy). My size is 38 and one jacket and 2 raincoats suit me perfectly with some room for extra layer just as I wanted.
During my second purchase I got a personified email from customer service that there are no shoes in my colour and size left and that they are very sorry about that. I was touched by such treatment of customers thatI loved them even more.
September 28, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Zirka.
We really appreciate you taking the time to write such a detailed and sweet review of us.
That you are so satisfied and excited with both products and our service makes us incredibly proud!
You are very welcome another time :)
Best regards
Iben
Customer Care
Reply from ILSE JACOBSEN HORNBÆK
Dear Noeline.
What a kind review - thank you very much, we really appreciate it!
Best regards
Iben
Customer Care
Comfortable service
I really love the rain coat I bought. Also I appreciate the work of support service.
October 10, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Anastasiia.
We really appreciate your writing this - thank you very much for your review!
Best regards
Iben
Customer Care
Excellent service
Excellent service. Ordered the shoes on line one day and they were delivered the next. I ordered Tulip flats for me and Tulip Flats for my husband. They are excellent; Thank you
October 2, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Une.
Thank you for taking the time to write that review, we really
appreciate it!
We do everything we can to deliver as quickly as possible, so it makes us happy to hear that you have just experienced a super fast delivery.
I hope you will both be happy with your Tulip shoes:)
Best regards
Iben
Customer Care
I bought Ankle Boots 2 variants and…
I bought Ankle Boots 2 variants and very happy with quality and comfort
September 29, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Victor.
Thank you very much for your review, we really appreciate it!
Best regards
Iben
Customer Care
Excellent customer service
Excellent customer service. Above and beyond. They make purchasing so easy.i am also in love with the quality and design of their products.
September 26, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Ms. Martha.
We are so happy and proud about a review like yours - because that is exactly our goal - and what we try to do in customer service every single day.
Thank you very much!
We hope you will come back another time :)
Best regards
Iben
Customer Care
when I informed Jacobsen about a…
when I informed Jacobsen about a missing delivery of delivery they acted immediately an kept me informed quite well. Failures may happen. Acting with respect to the customer may heal. Thank you very much
August 20, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Klaus.
We really appreciate you taking the time to write a review of your customer experience with us.
It is our most important task to ensure that you have a good experience - and should a mistake have occurred, we take it very seriously and make sure to correct it as quickly as possible.
It makes us incredibly happy that you give us five stars despite a challenge with the order - it is precisely our goal to do everything we can for you as a customer. So thank you!
We will do our very best to give you the same good experience next time:)
Best regards
Iben
Customer service
Ilse Jacobsen Hornbæk
Tulip shoes cannot get wet AT ALL…
I like these shoes but they are not made to last. They can withstand no rain at all not even dew on the grass. They stretch out to the point of clown shoes. I see a company response here that agrees the shoes must not get wet — no mention of stretching but they say the soles must not get wet AND they do not offer replacement soles in the event you need new soles. I have 4 pairs and now i regret it.
August 11, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Romin.
I'm sorry you had an unsatisfactory experience with your Tulip shoes.
Please write to our Customer Service at info@ilsejacobsen.com with your experience.
I am happy to tell you that Tulip soles already are in production and we expect to be able to sell them on our webshop during this year. Please also contact our customer service if you would like to be contacted when they are available.
Best regards
Iben
Customer Care
The Ilse Jacobsen Customer Service Team…
The Ilse Jacobsen Customer Service Team both times provided service that exceeded my expectations. I already was a fan of the product but now I love the brand even more having had both times such a great experience with IJ staff!
August 12, 2024
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Natalie.
Those were some really kind words - thank you so much.
We really appreciate your words and even 5 stars!
We will do our very best to give you the same good experience next time :)
Best regards
Iben
Customer Care
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