Im trying to close my account for 10 days and they always say "Dont close, take a break" amd they dont close the account.
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I am a repeat Customer and have returned one ring with the needed size 9.5 for replacement and received The same Size I returned, which cost me $$$'s before the request for the replacement I Ordered T... See more
Company replied
My replacement ring arrived today and it is amazing! Thank you so much for your help with this manufacturing defected replacement. I'm going to be gentle with this one. As a person who has... See more
Rings are fine, but they make it very difficult to cancel your membership and continually charge you. I've been trying to cancel this membership for a long time, and I'm frustrated that it's taken... See more
Company details
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Spinaura Casino Overview Established in 2025 by Tronabriz Limited, Spinaura Casino is an online gaming platform operating under a Tobique gaming license. The platform serves an international audience (excluding restricted jurisdictions) and features an interface available in multiple languages, accessible via web browsers or a downloadable application. Key Features Section Details Launch Year 2025 Operator & License Tronabriz Limited / Tobique License Welcome Bonus 300% up to €15,000 + 350 free spins Game Types Slots, table games, live casino, instant games, sports betting, and e-sports Supported Languages English, Greek, French, Czech, Hungarian Accepted Currencies USD, EUR, GBP, and others Minimum Deposit €20 Customer Support Live chat, 24/7 assistance Registration and Verification Process (KYC) Creating an account involves a few steps: Click the registration button on the homepage. Enter your email address, create a password, and select your country and currency. Confirm your registration by clicking the activation link sent to your email. In compliance with anti-money laundering regulations, identity verification is required. You must provide: A valid government-issued ID (passport or national ID card). A proof of address dated within the last 3 months (utility bill, insurance certificate, or bank statement). The review of these documents typically takes between 24 and 48 hours. Security and Transactions To ensure the confidentiality of personal and financial data, the platform implements an SSL encryption protocol. Deposits and withdrawals are processed transparently, with no transaction fees charged by the casino. Accepted Payment Methods Payment Method Minimum Deposit Processing Time Fees Credit/Debit Cards (Visa, Mastercard) €20 Instant None E-wallets (Skrill, Neteller) €20 Instant None Cryptocurrencies (Bitcoin, Ethereum) €20 Instant None Game Library and Software Providers Spinaura partners with several iGaming software providers, including: Pragmatic Play, Pragmatic Play Live, Evolution, Quickspin, Yggdrasil, BGaming, NetGame, Platipus, Platipus Live, ICONIC21, 3 Oaks, AvatarUX, BF Games, BTG, Booming Games, Endorphina, Belatra, and Ezugi. Slots: Popular titles such as Gates of Olympus, Sweet Bonanza, Sugar Rush 1000, Big Bass Splash (Pragmatic Play), Aloha King Elvis (BGaming), as well as selections from NetGame (Perfect Haul Big Catch Bonanza, Golden Tree) and Belatra (Big Wild Buffalo, Rise of Zeus). Jackpots: Fixed and progressive jackpot options, including Hot Slot: 777 Hold the Jackpot, Jackpot Limbo, and Magic Spins. Live Casino (24/7): High-definition streaming sessions with real dealers. Live Blackjack: Classic, American, European, and VIP tables (bets ranging from €5 to several thousand euros). Live Roulette: European, Lightning, and Immersive Roulette, hosted by multilingual professional dealers. Sports Betting and E-sports The platform includes a dedicated sportsbook covering major sports (football, basketball, tennis) and e-sports competitions. This section features specific bonuses, adjusted odds, and seasonal promotional offers. Bonuses, Promotions, and VIP Program In addition to the welcome package, the platform offers regular promotions, including cashback, weekend bonuses, tournaments, and no-deposit bonuses. VIP Club Access to the VIP program is based on a cumulative deposit threshold of €3,750. Members receive customized services: A personal account manager and priority support. Higher transaction limits. Faster withdrawal processing times. Invitations to private events and tailored bonuses. Mobile Accessibility and Partnerships The interface is optimized for mobile devices through responsive web design, allowing access directly via smartphone or tablet browsers. Dedicated downloadable applications are also available for iOS and Android systems. To support its online presence, the brand collaborates with digital content creators and gaming influencers. Spinaura has also been featured in industry media and nominated for iGaming awards, including the SiGMA Awards.
Contact info
United States
- www.ilustore.com
2.5
Poor
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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My emails regarding my order ignored
My emails regarding my order were ignored so the ring size was incorrect and product refused. The charge will also be refused.
Nancy Campbell
December 15, 2021
Wrong ring shipped, no response
I ordered two rings, one for myself and my wife. One was delivered first and is the wrong size. I ordered a 6 and received a clearly labelled size 8. I've emailed FOUR times and gotten no response at all. I tried calling, also no response. I will not ever order from or recommend this company to anyone.
December 14, 2021
Unprompted review
I needed a replacement for a lost ring…
I needed a replacement for a lost ring that was no longer listed on the website. IluStore helped me out and replaced my ring! Thanks!
December 12, 2021
Wrong marchandise. Twice
Very unhappy I ordered rings for my wife and both time the wrong size was sent
December 11, 2021
Awesome quality and prices for rings
Awesome quality and prices for rings. I would highly recommend over other vendors that are much more expensive. Much better value for your $$s here!
December 9, 2021
Opal/abalone ring
Opal/abalone ring. This is a gorgeous piece of jewellery….. and my 3rd one. I really love it. All your jewellery is striking.
December 9, 2021
Quality ring with very good service.
December 7, 2021
Great product and exactly what I wanted.
December 6, 2021
User friendly website
Extremely easy to navigate through the website and the process of purchasing items. Beautiful rings!!
December 5, 2021
Beautiful crafted jewelry I got my wife…
Beautiful crafted jewelry I got my wife a ring necklace and bracelet now if you made earrings I would have ordered them to.
December 5, 2021
I WAS HAVING TROUBLE ORDERING
I WAS HAVING TROUBLE ORDERING, AND A VERY NICE MAN WALKED ME THROUGH IT! I M FOREVER GREATFUL FOR HID HELP!
December 4, 2021
I order the wrong size
I order the wrong size. I have emailed several times to exchange with no response! It is very frustrating. I have also called and left 2 messages, with no response. What is going on...I just wanted to exchange. I had to buy a new ring in the right size just to get a good ring for my husband. What will it take to get a redponse??? Loved the ring, but it is just to big. Why will you not respond back? Confused?
December 4, 2021
The ring does not fit
The ring does not fit. The intended finger was sized moments before the order was placed, therefore the sizing is accurate.
December 3, 2021
The ring is beautiful
The ring is beautiful. It took almost a month to get here but that may be because of the size I ordered.
December 3, 2021
I love the quality of the rings
I love the quality of the rings. And the koa wood with opal, or abalone. Thank you
December 3, 2021
Waiting on order still not sure haven’t…
Waiting on order still not sure haven’t had reply back regarding my 2nd ring that was not in the order but UPS had it as delivered??
Will update once my order is completed
November 28, 2021
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