Im trying to close my account for 10 days and they always say "Dont close, take a break" amd they dont close the account.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a repeat Customer and have returned one ring with the needed size 9.5 for replacement and received The same Size I returned, which cost me $$$'s before the request for the replacement I Ordered T... See more
Company replied
My replacement ring arrived today and it is amazing! Thank you so much for your help with this manufacturing defected replacement. I'm going to be gentle with this one. As a person who has... See more
Rings are fine, but they make it very difficult to cancel your membership and continually charge you. I've been trying to cancel this membership for a long time, and I'm frustrated that it's taken... See more
Company details
Written by the company
Spinaura Casino Overview Established in 2025 by Tronabriz Limited, Spinaura Casino is an online gaming platform operating under a Tobique gaming license. The platform serves an international audience (excluding restricted jurisdictions) and features an interface available in multiple languages, accessible via web browsers or a downloadable application. Key Features Section Details Launch Year 2025 Operator & License Tronabriz Limited / Tobique License Welcome Bonus 300% up to €15,000 + 350 free spins Game Types Slots, table games, live casino, instant games, sports betting, and e-sports Supported Languages English, Greek, French, Czech, Hungarian Accepted Currencies USD, EUR, GBP, and others Minimum Deposit €20 Customer Support Live chat, 24/7 assistance Registration and Verification Process (KYC) Creating an account involves a few steps: Click the registration button on the homepage. Enter your email address, create a password, and select your country and currency. Confirm your registration by clicking the activation link sent to your email. In compliance with anti-money laundering regulations, identity verification is required. You must provide: A valid government-issued ID (passport or national ID card). A proof of address dated within the last 3 months (utility bill, insurance certificate, or bank statement). The review of these documents typically takes between 24 and 48 hours. Security and Transactions To ensure the confidentiality of personal and financial data, the platform implements an SSL encryption protocol. Deposits and withdrawals are processed transparently, with no transaction fees charged by the casino. Accepted Payment Methods Payment Method Minimum Deposit Processing Time Fees Credit/Debit Cards (Visa, Mastercard) €20 Instant None E-wallets (Skrill, Neteller) €20 Instant None Cryptocurrencies (Bitcoin, Ethereum) €20 Instant None Game Library and Software Providers Spinaura partners with several iGaming software providers, including: Pragmatic Play, Pragmatic Play Live, Evolution, Quickspin, Yggdrasil, BGaming, NetGame, Platipus, Platipus Live, ICONIC21, 3 Oaks, AvatarUX, BF Games, BTG, Booming Games, Endorphina, Belatra, and Ezugi. Slots: Popular titles such as Gates of Olympus, Sweet Bonanza, Sugar Rush 1000, Big Bass Splash (Pragmatic Play), Aloha King Elvis (BGaming), as well as selections from NetGame (Perfect Haul Big Catch Bonanza, Golden Tree) and Belatra (Big Wild Buffalo, Rise of Zeus). Jackpots: Fixed and progressive jackpot options, including Hot Slot: 777 Hold the Jackpot, Jackpot Limbo, and Magic Spins. Live Casino (24/7): High-definition streaming sessions with real dealers. Live Blackjack: Classic, American, European, and VIP tables (bets ranging from €5 to several thousand euros). Live Roulette: European, Lightning, and Immersive Roulette, hosted by multilingual professional dealers. Sports Betting and E-sports The platform includes a dedicated sportsbook covering major sports (football, basketball, tennis) and e-sports competitions. This section features specific bonuses, adjusted odds, and seasonal promotional offers. Bonuses, Promotions, and VIP Program In addition to the welcome package, the platform offers regular promotions, including cashback, weekend bonuses, tournaments, and no-deposit bonuses. VIP Club Access to the VIP program is based on a cumulative deposit threshold of €3,750. Members receive customized services: A personal account manager and priority support. Higher transaction limits. Faster withdrawal processing times. Invitations to private events and tailored bonuses. Mobile Accessibility and Partnerships The interface is optimized for mobile devices through responsive web design, allowing access directly via smartphone or tablet browsers. Dedicated downloadable applications are also available for iOS and Android systems. To support its online presence, the brand collaborates with digital content creators and gaming influencers. Spinaura has also been featured in industry media and nominated for iGaming awards, including the SiGMA Awards.
Contact info
United States
- www.ilustore.com
2.5
Poor
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website is tricky to use but other…
The website is tricky to use but other than that it's fine.
July 2, 2021
I haven't received the product yet.
I haven't received the product yet. This is the 3rd email asking me to rate something I never got. I was told it had to be special ordered but didn't know it was going to take this long.
June 30, 2021
Reply from SpinAura Casino
Hello Miya, sorry for your inconvenience! yes, it states our rings take about 3 weeks to manufacture and another week to ship. Yours is almost done and will be shipped ASAP! You will receive another email with tracking once it ships. Thank you again for your patience!
This review is for my new purchase
This review is for my new purchase, past purchase not so well. I was unable to return or exchange.
June 29, 2021
Never got my order been 2 months
June 29, 2021
Reply from SpinAura Casino
Hello Lincoln, actually you ordered on June 3, so it has been less than a month. Our half size rings take up to 30 days to manufacture and ship (which it states in the confirmation email and on our site). We are finishing up your order and making sure to get it to you ASAP. Once it ships you will receive a tracking email.
I love the materials and the fit. It’s a great looking ring.
I love the materials they have a special meaning to me the wood and the abalone shell. I love it! It fits really nice and it looks pretty cool. Thanks 💯☀️😎
June 28, 2021
Great rings and super fast shipping
June 24, 2021
best looking watches ever
I ordered 2 watches (one wood and the other cork) for my husband, and I was happily surprised when they arrived on time, well packaged and looking great, better than expected.
June 23, 2021
Very satisfied
I have received many compliments on the rings I have purchased from you. I'm very pleased to have found your site.
The quality is great.
June 23, 2021
I am very satisfied with the quality of…
I am very satisfied with the quality of the rings I purchased. I also had to talk to customer service with a question I had and it was very helpful and nice. The rings I ordered were in stock so I received them quickly. I am still waiting for 1 that had to be made.
June 22, 2021
REALLY LIKE THE TROPICAL QUALITY WATCHES
June 20, 2021
Love this store!
June 18, 2021
Great customer service response
Great customer service response. Product arrived quickly, and as described.
June 18, 2021
The products are wonderful
The products are wonderful. I’m very satisfied with all of them.
June 16, 2021
Beautiful rings
Beautiful rings. Excellent quality. Timely receipt of my order. Reasonable prices. What more could you ask for?
June 15, 2021
Happy Camper
To the llu team,
From a happy customer.
These rings are amazing.
I bought two for my wife. She put these on. All I can say is > WOW.
The one I bought for me.
It has that WOW factor also.
Outstanding product.
No wonder I will continue to be a repeat customer.
Thank you
June 15, 2021
Awesome job as always
June 14, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.