I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more
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Review summary
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washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more
Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.
I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
34K reviews
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It’s too expensive for what you get
It’s too expensive for what you get. The „normal“ car wash at the gas stations even has better results than this one. You recently raised the prices, I will choose other car wash again
August 12, 2026
Best carwash in London for miles
Best carwash in London for miles. I do use it at least twice a week for the last 8 years. I have used others many places but not comparison whatsoever. Great help for the Job I have been doing as a driver for the last 20 years. The staff in O2 always been great. Many thanks to you all......
August 12, 2026
App lost my car wash voucher
Purchased two car washes but one has completely disappeared, so had to purchase again… no faith in the app or loyalty programme now
August 14, 2026
Best automated car wash
Best automated car wash in Norwich… and it was fast! Staff always helpful and efficient…
August 14, 2026
Special offer on all washes was great
Special offer on all washes was great. The ceramic wash made my car gleaming!
August 13, 2026
Usually good
Usually good. But this time a younger guy was taking care of me. Alloys came out still dirty, usually really clean when older guy is serving. Also marks left on rear doors. Seemed too interested in their personal vehicles rather than their customers! Wont be back! 👍🏻
August 12, 2026
The staff add a nice personal touch and…
The staff add a nice personal touch and make sure I feel safe and the car is cleaned properly
August 8, 2026
Very easy and professional as always
Very easy and professional as always , great service
August 11, 2026
Damaged Car
A car wash of theirs (Dundee) removed paint from the front of my car and they refuse to remedy the damage. Their 'customer service' number doesn't connect, and the email is only manned by AI. They passed the buck to the local operator but haven't forwarded my case to them, as they said they would. So the local operator won't resolve this either. AVOID AT ALL COSTS.
July 18, 2026
Unprompted review
Car still dirty and unfriendly workers
My car was still dirty, because I got the Ultra HD program with a coupon they haven't cleaned very well. They didn't even really cared about it, I've never had a bad wash like that before. My rims, my windshield, my lights, nothing was really clean. For an Ultra HD Program it looked more like washing your car in the backyard just with water. The workers also were very unfriendly, so I think that was my last visit there.
August 12, 2026
Great but plastic bits still show dirt
August 11, 2026
Reasonably good wash
Good thorough wash
The only problem was the soap marks which were left on car
May 21, 2026
IMO Winchester were really thorough
IMO Winchester were really thorough. I would give them 5 stars, but the experience with IMO app and their Customer Services is awful - 1 star. Despite me setting up my account saying I would use Winchester, they have sent me vouchers for a totally different IMO car wash that I will never use. I took the time to write to IMO, and they haven't even bothered to respond or correct their mistake - awful!
August 11, 2026
Staff member was rude
Staff member was rude. No hand car wash as stated. Poor experience. Car wasn’t cleaned properly which you’d expect from £18 car wash. Water droplets everywhere
August 11, 2026
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