IMO Car Wash Reviews 

34,019
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 17,743 reviews, reviewers had a great experience with this company. Consumers frequently mention that the staff is very friendly, helpful, and efficient at guiding them through the quick washing process. Many people also appreciate the reasonable prices and note that their cars usually come out looking sparkling clean and well-maintained. Some reviewers were not happy with certain results regarding the overall cleaning quality. A few customers noticed that specific parts of their vehicles, such as the alloys or the back areas, remained dirty after the wash. Others mentioned issues with drying, pointing out annoying water marks or remaining soap on the car windows and body.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences reported across different locations.... See more

Staff

Clients share positive opinions on staff, frequently describing the team as helpful, efficient, and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers shared that their vehicles came out... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers praising the good shine, convenience,... See more

Price

Users describe ambiguous interactions with price, as opinions on value vary widely. Some consumers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience, it was my first time using the company. There was plenty of signage and info on what to do and the staff member there explained what I needed to do as well. Over all a good experience... See more

Company replied

Rated 4 out of 5 stars

The staff is helpful, and the automated wash is so quick. Sometimes you will get the odd issue with the app not updating straight away but other than that all pretty straightforward

Company replied

Rated 4 out of 5 stars

Good value car wash Not the best as best as it missed bits, but that is too be expected with the limited automation and brushed etc.however, given the limited spec it did a decent job of getting the... See more

Company replied

Rated 4 out of 5 stars

The extra cleaning was done but a bit effort time would have cleaned just a bit better. Perhaps I will go back to all automatic car wash and do the extra cleaning myself.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

34K reviews

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3.8

All reviews

(34,019)

31,065 reviews in the last 12 months

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Rated 1 out of 5 stars

The description says a hand pre wash is…

The description says a hand pre wash is included. That didn’t happen. My wheels were still very dirty after the vehicle had been washed too. Obviously IMO depend on the pre wash to achieve the desired results. This is failing unfortunately.

August 17, 2026
Rated 2 out of 5 stars

Paid for wax £10 wash which includes…

Paid for wax £10 wash which includes pre wash by attendant but wheels weren’t cleaned very well and there wasn’t any wax coming out as must have been so low it barely cleared the nozzles, I visit here often as normally pretty good but this is the second time there’s been no wax.

August 18, 2026
Rated 1 out of 5 stars

I am very disappointed with my…

I am very disappointed with my experience at IMO Car Wash. I was told my car would be hand washed, but only the wheels received this attention; the rest was put through a machine wash. As a result, areas that need manual attention, like the mirrors and wheel arches, were left dirty. The machine wash didn't clean properly either, leaving marks on the vehicle. I feel the service was very poor

August 17, 2026
Rated 2 out of 5 stars

Paid for the top clean but Don't feel like I got it

Paid for the top clean but they only squirted my wheels quickly then power washed it off and used a brush on the back of my car and sent me in really don't think they do everything it says they do on that wash plus going through the ceramic bit of the car wash it was like being squirted by a £1 shop water gun on the side of my car not what I expect from a £19 car wash

August 17, 2026
Rated 1 out of 5 stars

Poor service

Poor service. Car wasn't clean although wheels were included in the package. Asked for fixing butbguys replied that I should pay 30% extra. Scam.

August 17, 2026
Rated 3 out of 5 stars

Didn’t clean my car enough

The staff on arriving were really excellent, helpful and patient. I purchased the ceramicxtr package. The rollers didn’t clean my car properly the windscreen and front of my car still looked dirty when the I had finished. There were also residue left from what I assume was the wax or xtr coating which were left on my car which I had to clean off myself after leaving. The side panels, Bonet and rear of the car have a really clear sheen and looks good. But the front and windscreen finish was disappointing. I would only pay for the cheaper finishes in future.

August 16, 2026

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