Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.
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8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter
Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.
Company replied
Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
33K reviews
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Not the best
On this occasion I purchased a car wash using the app. Relatively easy to do and when I got to my local unit they scan the QR code to get started. There’s very little customer service at my local which I feel lets the place down and on a few occasions there’s something not working properly when going through the wash. I’ve experienced soap/foam not spraying, washers not spinning and power cuts. I go back as it’s local and for convenience, but I don’t use this place as often as id like due to the above.
August 4, 2026
Always open and staff are eager to…
Always open and staff are eager to clean the car. My only concern is the brush used on the boot and my third brake light… oh and those dangly cloth bits at the end designed to dry cars. When were they last cleaned?
July 3, 2026
Absolutely amazing 5 ⭐️⭐️⭐️⭐️⭐️ service…
Absolutely amazing 5 ⭐️⭐️⭐️⭐️⭐️ service thank you x
August 4, 2026
Car not cleaned at all
Car not cleaned at all, machine stopped half way in, kept washing the same spot when I came out car didn’t dry and some parts not cleaned
August 6, 2026
Bad service and the place was so dirty…
Bad service and the place was so dirty and never cleaned anything plus dryer never moved at all just blew from top position so pointless, never use this place again(Wolverhampton)
August 6, 2026
Clean and shiny!
August 4, 2026
Very impressed
I paid with the app, very easy, got to IMO, wheels, windscreen & rear window all cleaned with jet wash, straight through the car wash, done quickly, superb will certainly be going back
August 6, 2026
The one in gallion reach imo they are…
The one in gallion reach beckton, east london imo they are terrible. My car is never wash properly. The guys are always in a rush and rude.
August 6, 2026
My car need to be rewash again
August 6, 2026
You don’t have to pay more for a good wash here
The Eco wash was cheaper and just as good as triple foam. The front bumper wasn’t brushed with the soapy broom so the dead bugs were still there after the wash.
August 6, 2026
Friendly swift assistant but my car in…
Friendly swift assistant but my car in parts on the windscreen edges & back screen were still dirty.
August 6, 2026
I always visit this car wash every…
I always visit this car wash every month. The staff are friendly and polite!
August 2, 2026
Fast service.
August 4, 2026
Excellent service
Was about to close but the staff went the extra mile to give my car a quick wash.
August 6, 2026
First time using will not use again…
First time using will not use again paid 15 pounds and my car was still dirty and was iver and do e with within 2 mins
August 6, 2026
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