IMO Car Wash - Accrington Reviews 35

TrustScore 4 out of 5

4.0

1A Eastgate Retail Park, BB5 6PW Accrington, GB


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Rated 3 out of 5 stars

Honestly ive used your car wash about 4 years with a monthly contract, without a doubt Accrington as dropped there triple form to maybe 1 instead of 3 i can tell with the jets coming out..you up your... See more

Company replied

Rated 1 out of 5 stars

Will not be using again. Paid £14 for ultra HD wash option and was just rushed through and came out at the other end with side mirrors still had stains, alloy wheels half cleaned and both sides corner... See more

Company replied

Rated 5 out of 5 stars

Very easy to purchase before attending. I went mid-week afternoon and there was no queuing. I was in and out with a clean car in under 10 mins from purchase to being finished.

Company replied

Rated 5 out of 5 stars

Used to using hand wash but now I’m happy using IMO car wash as my car gets underneath washed and the sills are super clean. Water beads off the car for ages after the wash. Much better than days of o... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • 1A Eastgate Retail Park, BB5 6PW, Accrington, United Kingdom

4.0

Great

TrustScore 4 out of 5

35 reviews

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Rated 5 out of 5 stars

Excellent.

May 13, 2026
IMO Car Wash - Accrington logo

Reply from IMO Car Wash - Accrington

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Rated 5 out of 5 stars

Excellent fast service

Excellent fast service from polite friendly staff, great, sparkling finish from the wash programme 😀

May 8, 2026
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Reply from IMO Car Wash - Accrington

Robert Riding ,

We appreciate your positive review and are so glad you enjoyed the fast, friendly service and sparkling results! We look forward to seeing you again soon.

IMO Car Wash

Rated 5 out of 5 stars
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Reply from IMO Car Wash - Accrington

James G,

We appreciate your feedback and are glad everything worked out well for you. We look forward to your next visit!

IMO Car Wash

Rated 1 out of 5 stars

hello

hello, i paid for triple foam wash, its was not triple at all, ive sat in my friends car who had triple foam wash and i smelt the freshness of sunshine fabric conditioner coming from the foam into the car whilst it was being washed, i paid for the same and i got zero freshness, there was no fragrance, i was given the basic wash despite paying for triple foam, i am not happy.

April 30, 2026
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Reply from IMO Car Wash - Accrington

poppy,

We appreciate you taking the time to share your experience. We regret that the triple foam wash did not meet your expectations regarding fragrance. Please email us with details, so we can investigate.

IMO Car Wash

Rated 5 out of 5 stars

Great service again and so easy using…

Great service again and so easy using the app and now have a free wash for this weekend

April 26, 2026
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Reply from IMO Car Wash - Accrington

Stuart McDonald,

We appreciate your positive feedback! We're glad you find our app convenient and that you're enjoying your free wash. We hope to see you again soon!

IMO Car Wash

Rated 5 out of 5 stars

Helpful

Helpful, friendly staff did a great job 👍🏻

April 24, 2026
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Reply from IMO Car Wash - Accrington

Matt,

We appreciate your positive feedback! We're so glad to hear our team provided helpful and friendly service. Thanks for the thumbs up!

IMO Car Wash

Rated 5 out of 5 stars

Very efficient and thorough

Very efficient and thorough. No hassles just straight through most of the time.

March 20, 2026
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Reply from IMO Car Wash - Accrington

PHILIP MULROONEY,

We're happy to hear that our service is efficient and thorough for you. Thank you for your positive feedback; we appreciate your time.

IMO Car Wash

Rated 5 out of 5 stars

In & Out

It’s basically a workin machine your in n out no messing 🫶🏼

March 19, 2026
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Reply from IMO Car Wash - Accrington

customer,

We're happy to hear that you found our service efficient and straightforward. Thank you for your positive feedback; it means a lot to us.

IMO Car Wash

Rated 5 out of 5 stars

Very easy to purchase before attending

Very easy to purchase before attending. I went mid-week afternoon and there was no queuing. I was in and out with a clean car in under 10 mins from purchase to being finished.

March 10, 2026
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Reply from IMO Car Wash - Accrington

Rachel Marie Ryan,

We're happy to hear that your purchase was easy and your car wash was quick and efficient! Thank you for sharing your positive experience with us.

IMO Car Wash

Rated 5 out of 5 stars

Very helpful and did a very good job…

Very helpful and did a very good job cleaning my car which had been stuck in a muddy bog. Looks like new

February 27, 2026
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Reply from IMO Car Wash - Accrington

Miss Tara Johnson,

We're happy to hear that our team was able to restore your car after it was stuck! Thank you for your positive feedback; we appreciate your time.

IMO Car Wash

Rated 3 out of 5 stars

Not worth £10 for the diamond wash at…

Not worth £10 for the diamond wash at all.

Parts of the car still dirty.

Won’t be using again! Hand car washes are 200% better and cheaper!

February 27, 2026
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Reply from IMO Car Wash - Accrington

Christopher Smith,

We appreciate your feedback and are sorry the diamond wash did not meet your expectations. We'll review our processes to ensure better results in the future.

IMO Car Wash

Rated 3 out of 5 stars

Unsatisfied …

After paying 20 pound for the most expensive car wash the end result wasn't as expected, still places of green mould around windows, number plates marks on car if which i washed abd polished out on my return home

February 25, 2026
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Reply from IMO Car Wash - Accrington

Jackie Dudley,

We regret that our top-tier wash did not meet your expectations, particularly with the remaining marks. We appreciate your feedback and will review our processes to improve our service.

IMO Car Wash

Rated 5 out of 5 stars

Car looked cleaner and brighter than it…

Car looked cleaner and brighter than it ever has with hand washing.

February 8, 2026
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Reply from IMO Car Wash - Accrington

Phil,

We're happy to hear that your car is cleaner and brighter than ever! Thank you for your positive feedback; it truly motivates our team!

IMO Car Wash

Rated 1 out of 5 stars

Diabolical intimidating customer service

When I arrived I wasn’t sure what to do, I scanned the code and paid online which was really easy but I had never been before. I drove to the wash and nobody was there so I thought it was self service. I drove my car near the part where you go in the wash/machine and then a man came out of an office. He was extremely rude, not friendly at all and made me feel very nervous and uncomfortable as a woman. He signalled his hands for me to reverse my car slightly and I opened my window and asked why he’s being so nasty and rude to me. He said “it’s your fault you should be further back” I told him there are no signs, I’ve never been before and I had no idea what to do. He remained very unfriendly and I feel really intimidated and upset. He then did his part in washing the car, didn’t speak to me or change his manner at all. I asked him why he was speaking to like that, also that he shouldn’t be like that to me or any customer but he appeared carefree about it and didn’t speak to me at all. I wish I could have turned back and not gone to the car wash at all and I won’t be returning . Shocking customer service.

January 27, 2026
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Reply from IMO Car Wash - Accrington

Erika Anderton,

We appreciate you taking the time to share your experience. We are very sorry to hear that you felt uncomfortable and were treated rudely. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 1 out of 5 stars

Will not be using again

Will not be using again. Paid £14 for ultra HD wash option and was just rushed through and came out at the other end with side mirrors still had stains, alloy wheels half cleaned and both sides corners of bootlid with dirt untouched.

January 24, 2026
IMO Car Wash - Accrington logo

Reply from IMO Car Wash - Accrington

Zee,

We appreciate you taking the time to share your experience. We're sorry the Ultra HD wash did not meet expectations, Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Really helpful and great customer…

Really helpful and great customer service

January 14, 2026
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Reply from IMO Car Wash - Accrington

Customer,

We're glad you found our customer service helpful. We appreciate your positive feedback and are grateful for your time.

IMO Car Wash

Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service, I was a little apprehensive as I am new to the area and I have had bad experiences elsewhere (as a lone female) but I felt very safe and the attendant was friendly and professional! The car was cleaned to a very high standard - I will be a returning customer!

December 30, 2025
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Reply from IMO Car Wash - Accrington

George Holt,

We're happy to hear that you felt safe and valued our team's professionalism. It's great to know the car cleaning met your expectations. We appreciate your feedback and look forward to seeing you again!

IMO Car Wash

Rated 5 out of 5 stars

Great service and really helpful

Great service and really helpful

December 6, 2025
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Reply from IMO Car Wash - Accrington

Es freut uns sehr, dass Ihnen unser Service gefallen hat. Vielen Dank für Ihre freundliche Bewertung!

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