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IMO Car Wash Reviews 

32,994
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Evaluating 17,112 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and polite, making every visit pleasant. People also highlight the quick and efficient wash process that leaves vehicles looking thoroughly clean and shiny. Some reviewers were not happy with occasional water spots left on windows after drying or stubborn dirt remaining on the car. Consumers additionally mentioned that the pre-washing procedures could sometimes feel rushed or lack the necessary thoroughness for a spotless finish. A few visitors also felt that some of the available wash packages were rather expensive for the results provided.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences regarding the car wash quality. While... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are generally friendly, polite,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the final... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings regarding the quality of the wash.... See more

Price

People report ambiguous experiences with price, as views on cost and value vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more

Rated 4 out of 5 stars

washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more

Rated 4 out of 5 stars

Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.

Rated 4 out of 5 stars

I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more

Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

33K reviews

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3.8

All reviews

(32,994)

29,974 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

The attendent sprayed foam that came…

The attendent sprayed foam that came through the drivers window before i had chance to shut the window and didnt even acknowledge it had happend
Used the £5 any was offer and paid on the app, went for the top option but didnt feel this was much different to previous vists at other sites in the past for cheaper/lesser washes. Probably worth the £5 but not the full price

August 10, 2026
Rated 5 out of 5 stars

Great guidance

Great guidance, for a first time user. Car looks very smart after a decent clean. Impressed!

August 10, 2026
Rated 3 out of 5 stars

The staff were great

The staff were great. Friendly and helpful.
The wash wasn’t amazing but I guess it was a dirty vehicle to begin with.
Would try it again.

August 10, 2026
Rated 4 out of 5 stars

Car was nice and clean

Car was nice and clean after, had the ceramic XTR wash and it did have a nice finish but thought that all water marks on mirrors etc would be non existent but there were still some but as a first time user the experience was good and the staff member was helpful was his information, would try again

August 11, 2026

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