IMO Car Wash Reviews 

35,105
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 18,379 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly friendly and helpful staff who guide them through the process and ensure a wonderfully smooth visit. Many consumers warmly highlight the fast service, reasonable prices, and extremely convenient options that consistently leave their cars looking shiny and well-maintained. Though some reviewers were genuinely not happy with the cleaning quality, pointing out that stubborn dirt, soap marks, or bird droppings remained on their vehicles. A few people also reported occasional issues with broken equipment or sometimes unhelpful staff members who made their overall visit rather frustrating.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the fast, efficient, and friendly staff... See more

Staff

Users describe positive interactions with staff, highlighting polite, professional, and very helpful... See more

Quality

Customers consistently note ambiguous experiences with quality, ranging from praise for shiny finishes and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. While some... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the service affordable and a great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This time the facility was working well. Probably the best wash in a while, but it’s not consistent sadly. I think the product is good, the staff are great but it’s a premium product which doesn’t alw... See more

Company replied

Rated 4 out of 5 stars

Opted for a more expensive wash than normal, I couldn't see much of a difference at first but it does seem to have lasted longer than normal. Overall very pleased with the service and convenience.

Company replied

Rated 3 out of 5 stars

The vacuum cleaner was defect The employee was approached to provide another coin but he did not provide one as he disappeared somehow There were not cats in the queue maybe he went to the washing... See more

Company replied

Rated 3 out of 5 stars

The staff were very weird, one was hysterically laughing and gesturing for us to go on before the light was green and while the other guy was still spraying the car. Also very little English so it was... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

35K reviews

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3.8

All reviews

(35,105)

32,099 reviews in the last 12 months

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Rated 5 out of 5 stars

First time user

First time using the service. I pre payed for a wash. Staff very very helpful as I was unaware of process. Very quick and easy. Will definitely use again.

September 7, 2026
Rated 1 out of 5 stars

Another bad experience

Really bad service, arrogant members of staff again, even with prepaid wash still had a problem. Apparently eco wash is only water wash, the web says different. So i will never make the same mistake and go to imo though its so close and convenient. Pity

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing experience – poor wash quality and not worth the price

Unfortunately, I did not have a good experience with IMO Car Wash. I paid for the Ultra HD wash, expecting a much better finish, but the overall quality was very disappointing.

1. Visible swirl marks: After the wash, I noticed visible swirl marks on the car. I am not sure whether this was caused by the brushes being too harsh or by the washing process, but it was disappointing to see this after paying for a premium wash.

2. Side mirrors: During the wash process, my side mirrors were folded out. The staff did not ask me to fold them in before entering the wash. I only noticed this afterwards because it was difficult to see clearly from inside the car during the process. I would expect staff to advise customers about this before starting the wash.

3. Poor wash quality: The actual wash quality was very poor compared with a good hand car wash. I paid for the Ultra HD package, including the wax treatment, but afterwards there was hardly any noticeable shine or finish on the car body or alloy wheels. To be honest, you could hardly tell that the car had received a wax treatment at all.

Overall, I don't feel the service provided was worth what I paid for, particularly considering I chose one of the more expensive packages. Unfortunately, based on this experience, I will not be a returning customer to IMO Car Wash.

4. Interior valet pricing: I also found the charges for the interior valet service to be considerably more expensive than I would expect, especially when compared with other car-cleaning options.

I hope IMO can take this feedback seriously and review the quality of its washing equipment, staff procedures and overall service.

September 4, 2026

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