This time the facility was working well. Probably the best wash in a while, but it’s not consistent sadly. I think the product is good, the staff are great but it’s a premium product which doesn’t alw... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Euron gave an absolutely 5 star valet. Very helpful as I'm disabled. I'd really recommend the service 100%
First time using the service. I pre payed for a wash. Staff very very helpful as I was unaware of process. Very quick and easy. Will definitely use again.
Machine was not working only the jets so there was no wax functioning after I had bought the triple wax option had to do a big standard wash.
Just such a simple no hassle car wash with bonuses for regular use
No hassle in in app or at the car wash and car comes out immaculate at a really great price
Really bad service, arrogant members of staff again, even with prepaid wash still had a problem. Apparently eco wash is only water wash, the web says different. So i will never make the same mistake and go to imo though its so close and convenient. Pity
Always gets my car clean and sparkling for a great price, and quick too.
App is actually good. Loved the fact you can pre buy and just turn up
Stress free
For the top wash I expected it to be perfect but there were some insects still on front bumper and headlights
Nothing was wrong other than I expected the car to be cleaner than it was for £11
It’s ok, however the Carbana wash in Exeter is far superior for the same cost. Probably won’t use IMO again
Wonderful 1st experience at the drive in on the Buncranna Road in Derry. Friendly & extremely helpful car attendant & an excellent car wash! Will definitely be using this service again.
Unfortunately, I did not have a good experience with IMO Car Wash. I paid for the Ultra HD wash, expecting a much better finish, but the overall quality was very disappointing.
1. Visible swirl marks: After the wash, I noticed visible swirl marks on the car. I am not sure whether this was caused by the brushes being too harsh or by the washing process, but it was disappointing to see this after paying for a premium wash.
2. Side mirrors: During the wash process, my side mirrors were folded out. The staff did not ask me to fold them in before entering the wash. I only noticed this afterwards because it was difficult to see clearly from inside the car during the process. I would expect staff to advise customers about this before starting the wash.
3. Poor wash quality: The actual wash quality was very poor compared with a good hand car wash. I paid for the Ultra HD package, including the wax treatment, but afterwards there was hardly any noticeable shine or finish on the car body or alloy wheels. To be honest, you could hardly tell that the car had received a wax treatment at all.
Overall, I don't feel the service provided was worth what I paid for, particularly considering I chose one of the more expensive packages. Unfortunately, based on this experience, I will not be a returning customer to IMO Car Wash.
4. Interior valet pricing: I also found the charges for the interior valet service to be considerably more expensive than I would expect, especially when compared with other car-cleaning options.
I hope IMO can take this feedback seriously and review the quality of its washing equipment, staff procedures and overall service.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.