I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more
Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.
I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service here
They checked the app and the car was looking very clean after and the rain protection does a great job of helping the rain slide off your car which is a good bonus. The person who works there is very polite and is good at directing you what to do with a good attitude. Excellent service
August 5, 2026
The option to scan the app to get a…
The option to scan the app to get a discount is excellent. However, the attendant could hardly speak a word of English. After I'd paid for my car wash, I noticed some car air fresheners. I asked for one and asked what the fragrances were. This question couldn't be answered due to the language barrier. So I ended up with one I wouldn't have bought.
August 10, 2026
Chap on duty was asleep
Car wash was ok, got a special offer price so not bad value. Fella on duty was asleep in his car when I got there (11:45am) and woke with a fright when I beeped the horn as there was no one around. Then looked thoroughly miffed that he’d been woken up 😂
August 9, 2026
Really swift service
Really swift service, even on a busy Sunday afternoon! Really pleased with the level of cleaning and price!
August 9, 2026
Customer service was terrible
Customer service was terrible. Unfortunately, I will not be returning. I paid via the scan facility and that was a quick and positive experience. Then I was met with hostility by the man who was spraying the car wheels before I went into the car wash. I have been using this service for at least 5 years so knew the instructions but was rudely yelled at. I was in an automatic car so taking the break off Hold. This man treated me so badly that I told him it was extremely rude and was upset.
August 11, 2026
Paid for a eco plus
Paid for a eco plus. Didn’t get the hand wash. They just wanted to get the cars through and didn’t care about it cleaning properly.
August 9, 2026
Easy & cheap - 100% recommended
It’s so easy and cheap to go and wash your car at this facility - honestly I’m sold , as any time I can also choose a different level of service as the car requires it.
August 9, 2026
Staff was rude
The staff was rude. I arrived six minutes early and just as closing time was approaching. He shut the gate on me without even bothering to block the entrance. When I asked why he hadn’t blocked it he simply replied “so what?” He also told me I was going home at 5. I had to reverse out of the lane which was dangerously curved and uphill. Reversing with a two-year-old baby in the car was pretty challenging and dangerous.
August 9, 2026
Not worth it
15£ car wash, and after 20 min when it is completely dry car covered with white spots. Looks more dirty than before.So I have to go to hand car wash to wash again. Waist of money
August 11, 2026
Good local services
Good local services, still think the cost is a little high comparing from before COVID. However, cost reflects growing salary costs and happy to help that! If company's profit margin starts increasing then I might reconsider! Always polite and effective staff 👍
July 18, 2026
Great and easy service
Great and easy service. Car was spotless. Will definitely use again ⭐️⭐️⭐️⭐️⭐️
August 10, 2026
The queue moved quickly
The queue moved quickly, Service was efficient. My car was lovely and clean.
August 8, 2026
Good service but unfriendly staff member
August 11, 2026
Quick efficient service xx
August 11, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.