IMO Car Wash Reviews 

30,782
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,648 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor, making the service efficient and courteous. People are often impressed with the quality and effectiveness of the car wash, frequently reporting their vehicles as spotless or looking brand new after the service. However, some reviewers noted that the wash sometimes missed spots on wheels or with bugs, and cars occasionally emerged with watermarks or not fully dry. A few customers also mentioned staff being rushed or having communication difficulties, and some questioned the value of premium washes or experienced unfulfilled promotional offers.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the outstanding personal service, friendly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their pleasant, helpful, and polite... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment with the... See more

Product

Users describe ambiguous interactions with the car wash product, with many customers reporting positive... See more

Price

Reviewers mention ambiguous feedback about price, with some finding the services to be efficient and fairly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more

Company replied

Rated 4 out of 5 stars

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more

Company replied

Rated 4 out of 5 stars

Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more

Company replied

Rated 4 out of 5 stars

The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

31K reviews

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3.8

All reviews

(30,782)

27,852 reviews in the last 12 months

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Rated 2 out of 5 stars

The staff of car wash very…

The staff of car wash very unprofessional. Missing spots while cleaning. I ordered highest possible program. They don't even spray my wheels. The ceramic coating worthless. Tonight was raining, all dirt has sticked to my vehicle. It don't even last 24 hours. Very disappointed.

July 25, 2026
Rated 1 out of 5 stars

I pay 14 pound to wash my car and there…

I pay 14 pound to wash my car and there was including things what u get if i pay 14£ but they didn't touch the car the wheels nothing so i pay a service i didn't get ot and the staff there is for nothing the didn't wnat ot that job in Beckton Asda imo car wash very disappointed i jave to pay 10 pound to wash to someone else hand car wash

July 24, 2026
Rated 2 out of 5 stars

My car was left with white marks over…

My car was left with white marks over it and some dirt had not been cleaned off. It was like the brushes did not touch the sides in the car. This is the third time of a not very good experience in recent months.Very disappointed in comparison with past experiences that had done a great job. I think I will go elsewhere in future.

July 25, 2026
Rated 2 out of 5 stars

Not the most care or attention paid

Not the most care or attention paid. The staff stopped using the pre wheel cleaner spray because they were short staffed. I suggested they charge less if they are going to cut corners with the wash, the staff member just laughed.

July 25, 2026
Rated 4 out of 5 stars

Almost 5*…

Really wanted to give 5 stars but have a Fiat Abarth and think short back of the fiat get missed and didn’t dry very well been before in my old car and clean amazingly well. Still highly recommend just something I noticed.

July 24, 2026

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