I tried this car wash first time it was good so its easy to pay up front while in the kew then very good prices i paid £5.70 so i dont expect for the car to be extremely clean because its automatic ca... See more
Company replied
Location
Switch location10 Kingsway, MK42 9BA Bedford, GB
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Firstly the staffs did not explain it properly after keeping the car neutral you should handle the steering as my sensors kept on bleeping, not very gentle behaviour by staffs. Secondly drying is not... See more
Company replied
Bedford IMO has always provided great service. Team there really helpful in the prewash and the car always comes out clean
Company replied
Terrible service, machine wasn’t working and kept getting stuck. Two young men working looked inexperienced and getting instructions on the phone. When it didn’t work they blamed me for not knowing ho... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
10 Kingsway, MK42 9BA, Bedford, United Kingdom
3.6
Average
60 reviews
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Damaged wing mirror!
One of the machines ripped off the back cover of my wing mirror. What is your insurance policy for issues like this?
May 21, 2026
Reply from IMO Car Wash - Bedford
John
A Member of our customer service team will be in touch soon
IMO Customer Service
Good price, reasonably clean car
I tried this car wash first time it was good so its easy to pay up front while in the kew then very good prices i paid £5.70 so i dont expect for the car to be extremely clean because its automatic car wash and only at the start guys spray with jet wash to wash of the dust so for that price car been reasonably clean i was happy with result also it was very quick wash too.
May 16, 2026
Reply from IMO Car Wash - Bedford
Arturas,
We're happy to hear you were pleased with your first car wash experience! It's great to know you found the pricing good and the wash quick and reasonably clean. Thank you for your positive feedback!
IMO Car Wash
Bedford IMO has always provided great…
Bedford IMO has always provided great service. Team there really helpful in the prewash and the car always comes out clean
May 16, 2026
Reply from IMO Car Wash - Bedford
Nathan,
We're so happy to hear you consistently receive great service! We appreciate your kind words about our team and clean results.
IMO Car Wash
Almost 5 stars.
Always very friendly & polite. Just wish a little more attention to wheels is given. Otherwise very satisfied.
May 8, 2026
Reply from IMO Car Wash - Bedford
Hey Sally,
Thank you so much for this wonderful feedback—we were truly delighted to hear it 😊
It’s great to hear that you’re always satisfied with our service. That’s exactly how it should be 👍
Thank you for your loyalty.
Best regards and safe travels 🚗✨
Your IMO Car Wash Customer Service Team
Good and qualified service
May 9, 2026
Reply from IMO Car Wash - Bedford
Mr Kamil Glab,
We appreciate you taking the time to share your positive experience with our qualified service; we are so happy you enjoyed it.
IMO Car Wash
Second time I’ve gone in - charged . No qr code
Second time I’ve gone in - pre paid for a wash. Money taken from account but no qr code received. Then have to chase customer service who take ages to respond.
May 4, 2026
Reply from IMO Car Wash - Bedford
Daniel Davies,
If you haven't already please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The IMO app is faulty and no one cares - paid twice
I recently had an issue with the app when purchasing a deluxe wash. The payment was taken from my account, but the purchase didn’t appear in the app at the time. When I arrived, the manager insisted that because no code had been generated, they wouldn’t allow my car through. I showed clear proof of payment via PayPal, but it was still refused, which was extremely frustrating.
With cars waiting behind me, I felt I had no real choice but to pay again by card just to keep things moving. This was not only inconvenient but also quite embarrassing, as I was holding up other customers. To make matters worse, because the second payment wasn’t through the app, I didn’t receive any loyalty points.
About an hour later, once I got home, the original purchase finally appeared in the app—confirming that I had in fact paid twice. While I understand this may be a franchise operation, a bit of common sense and discretion in that moment would have gone a long way.
I will use the wash currently showing in my app next time I need it. However, the handling of the situation has left a poor impression, and I won’t be returning ever.
May 2, 2026
Reply from IMO Car Wash - Bedford
Andrew Sedman,
If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Car windscreen and wheels not cleaned…
Car windscreen and wheels not cleaned very well - quite dissappointing for £21 top XR Ceramic wash!
May 1, 2026
Reply from IMO Car Wash - Bedford
Dear Mr Dhaliwal,
We appreciate your feedback. We're sorry the wash quality was not up to standard, especially for the price paid. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
It was an easy enough experience to use…
It was an easy enough experience to use but didnt clean car as well as I'd thought and missed areas.
May 2, 2026
Reply from IMO Car Wash - Bedford
S Wells,
Thank you for your feedback. We're sorry the wash was not as thorough as you expected and missed some areas. We will review our cleaning process.
IMO Car Wash
The Service was as expected
The Service was as expected, good, the fan drying boom didn't lower on this occasion thought the fans where running.
April 30, 2026
Reply from IMO Car Wash - Bedford
Don,
We appreciate your feedback and are glad the service met your expectations. We regret that the fan drying boom did not lower as expected and will look into it.
IMO Car Wash
Reply from IMO Car Wash - Bedford
Roger T.,
We appreciate you sharing! We're so happy to hear that our staff was helpful and that you had great results during your visit with us.
IMO Car Wash
The sun was shining
The sun was shining, the cars were piling but the team here are quick
April 27, 2026
Reply from IMO Car Wash - Bedford
customer,
We're happy to hear that you had a quick experience despite the busy environment. Thank you for acknowledging our team's efficiency and your positive feedback!
IMO Car Wash
Windscreen still showed dry dirt even…
Windscreen still showed dry dirt even after the car wash. Had to clean again at home to sort it out.
Light dirt is fine. Heavy or moderate dirt might not be cleaned 100%.
I chose the 3 foam option for my wash.
April 25, 2026
Reply from IMO Car Wash - Bedford
Mohamed Awadelkarim,
We appreciate your feedback. We regret the wash left dirt on your windscreen and you had to clean it at home. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Bedford
Madalina ,
We're happy to hear that your experience was quick and smooth. Thank you for your positive feedback; we appreciate it a lot.
IMO Car Wash
In the queue
In the queue. The car wash broke down. Chaos with people trying to reverse out.
April 22, 2026
Reply from IMO Car Wash - Bedford
customer,
We regret the car wash malfunction caused such a frustrating experience. We appreciate you bringing this to our attention, and we'll investigate.
IMO Car Wash
Staff courteous & helpful
Staff courteous & helpful, the service very good, there could be more vacuums working!
April 19, 2026
Reply from IMO Car Wash - Bedford
Gainsborough rise Bedford,
We appreciate your feedback! We're happy you found our staff helpful and the service good. We'll consider adding more vacuums. Thanks for your visit!
IMO Car Wash
Terrible service
Terrible service, machine wasn’t working and kept getting stuck. Two young men working looked inexperienced and getting instructions on the phone. When it didn’t work they blamed me for not knowing how to drive. Had a terrible experience and requested a refund! Will not use their services again
April 14, 2026
Reply from IMO Car Wash - Bedford
customer,
We appreciate you sharing this experience. We're very sorry to hear the machine malfunctioned and you feel you were treated unfairly. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
I love the ease of being able to pay…
I love the ease of being able to pay before I arrive. Only thing I’d advice for others is to have the QR code ready to show.
April 11, 2026
Reply from IMO Car Wash - Bedford
Ije Nwosu,
We're happy to hear that you enjoyed the ease of paying before arrival. Thank you for the helpful advice about having the QR code ready. We appreciate your feedback!
IMO Car Wash
Paid for extra service and then put…
Paid for extra service and then put through the cheapest wash. Scratched paint off my car and left water stains all over it. Wouldn’t use again, avoid!
April 13, 2026
Reply from IMO Car Wash - Bedford
Many Thanks for your review. Please Contact Us via our website so that we can investigate further
Most of the car was cleaned
Most of the car was cleaned. But, the seals at the bottom of the car passenger and driver windows were still dirty.
April 10, 2026
Reply from IMO Car Wash - Bedford
satkar atwal,
We appreciate your feedback and time. We'll address the areas missed during your car cleaning. Our aim is to ensure every detail is taken care of.
IMO Car Wash
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