Used the app to prepay and have to say well worth doing and the car wash on Broadstairs are attentive and the whole experience was good
Company replied
Location
Switch locationMargate Road, CT10 2PR Broadstairs, GB
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You can either buy a wash in advance via phone and then pop in when passing no worry about paying judt open App and they scan. Or pay once you get there . Attendants are always helpful and do a... See more
Company replied
Awful experience. About 80% through and car starts going backwards and turned so heading straight for the wall. Slammed brakes on just in time to stop car from hitting the wall. No-one about so had... See more
Its a good experiance for the money, the car was super dirty to start but appart from the wheels came out very clean.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Margate Road, CT10 2PR, Broadstairs, United Kingdom
3.8
Great
25 reviews
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Awful experience
Awful experience. About 80% through and car starts going backwards and turned so heading straight for the wall. Slammed brakes on just in time to stop car from hitting the wall. No-one about so had bo choice but to drive car out.
May 10, 2026
May use AI-assist with repliesRead more
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Use the App and Save
Used the app to prepay and have to say well worth doing and the car wash on Broadstairs are attentive and the whole experience was good
May 10, 2026
Reply from IMO Car Wash - Broadstairs
Customer,
We appreciate you taking the time to share your experience! We're happy to hear that prepaying with the app was worthwhile and that you had a good experience at our Broadstairs location.
IMO Car Wash
Normally good, not this time.
Normally it’s a pretty good clean. This time the car came out still dirty. Windscreen still covered in bugs and dirt all over the back of the vehicle.
April 21, 2026
Reply from IMO Car Wash - Broadstairs
Lauren Whiteing,
We appreciate your feedback. We're sorry your car wasn't fully cleaned this time, with bugs on the windscreen and dirt on the back. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
friendly helpful
April 21, 2026
Reply from IMO Car Wash - Broadstairs
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
So Eaasy
You can either buy a wash in advance via phone and then pop in when passing no worry about paying judt open App and they scan. Or pay once you get there .
Attendants are always helpful and do a good pre wash.
March 22, 2026
Reply from IMO Car Wash - Broadstairs
Mrs Louise Morgan,
We're happy to hear you find our app convenient and appreciate the helpful attendants and pre-wash service. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Broadstairs
Lisa Downer,
We're happy to hear that you found our service efficient. We appreciate your feedback and look forward to serving you again.
IMO Car Wash
Reply from IMO Car Wash - Broadstairs
Barbara Sheldon,
We're glad you enjoyed your experience! We appreciate your feedback and will work on improving wait times. Thank you!
IMO Car Wash
Long long wait and dirty car at end
Extremely long wait considering only 3 cars in front of me. Took over 40 minutes to get through whole wash.
Car was still dirty afterwards! Won't be returning
February 25, 2026
Reply from IMO Car Wash - Broadstairs
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
Reply from IMO Car Wash - Broadstairs
Ron,
We're happy to hear that you found our service efficient with the online payment option. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Broadstairs
Paige,
We're so glad you had an amazing experience and your car came out gleaming! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Great staff great price and great wash
February 14, 2026
Reply from IMO Car Wash - Broadstairs
customer Phil,
We appreciate you sharing your positive experience with our staff, prices, and wash quality! We're so glad you enjoyed your visit.
IMO Car Wash
Reply from IMO Car Wash - Broadstairs
customer,
We appreciate your feedback and are so happy to hear that you consistently enjoy our great staff and the quality of their work!
IMO Car Wash
App was troublesome
App was troublesome, and then adding the payment caused a few issues,and then when I got to the front of the queue, the machine wasnt working so couldn't use the pre paid one and learnt that it has en expiry date.... which I may not need now. Not a great start. Wash itself was good,and staff friendly
January 30, 2026
Reply from IMO Car Wash - Broadstairs
Lynne,
We appreciate you sharing your experience. We're sorry the app and payment process caused issues, and the machine malfunctioned. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Always closed
Was closed after id bought my car wash - the Broadstairs branch never sticks to its opening hours honestly
January 20, 2026
Reply from IMO Car Wash - Broadstairs
customer,
We regret that the Broadstairs branch was closed after your purchase. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Not as clean as on previous occasions
Although the car came out cleaner, the attendant missed parts of the car that the car wash doesn’t get. My wing mirrors and part of my boot were still dirty
January 6, 2026
Reply from IMO Car Wash - Broadstairs
Jeannette Ralph,
We appreciate your feedback and are sorry some areas were missed. We'll review our processes to ensure a more thorough clean in the future. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Excellent job even when extremely busy.
The young man done an excellent job on my car, even though it was extremely busy.
January 6, 2026
Reply from IMO Car Wash - Broadstairs
Linda,
We're happy to hear that the young man provided you with excellent service despite the busy environment. We appreciate your positive feedback and your recognition.
IMO Car Wash
Reply from IMO Car Wash - Broadstairs
Thank you for your great feedback. We’re very pleased that our service met your expectations.
The top of my rear window was not…
The top of my rear window was not cleaned, I paid £8.50 and had 90% of my car cleaned.
December 17, 2025
Reply from IMO Car Wash - Broadstairs
James Malyn,
We regret that our service did not meet your expectations and left part of your rear window uncleaned. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
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