Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter
Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.
Company replied
Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For a £20 wash the finished clean is…
For a £20 wash the finished clean is just not good enough… the queue was long and the Team rushed me the through not taking their time to get the pre-clean done. The drying is now poor as they rely only on airflow now…. It’s not really worth the money, a cheaper hand wash is better nowadays
July 31, 2026
Quick and friendly service I did only…
Quick and friendly service I did only use the car wash part this time but I will be trying out the valet section next time
July 31, 2026
Good quick service not too long to wait…
Good quick service not too long to wait Car always looks lovely. Car is taken with the cleaning of the car excellent.
July 31, 2026
Was not too bad needs improvement
Had a good experience at imo car wash . exept the vaccum cleaner at the entrance was of no use its so weak such a waste of money.
July 31, 2026
Car wash Was a great cawas charged…
Was a great car wash but was charged Twice, i payed on QR with my pay pal £19.95 card, but the employee said i hadn’t payed & charged me again
My husband then payed on his HSBC card £20 so could you please refund me or give a voucher so i can use your very good car wash Thank you 🤗
July 31, 2026
As it should be...
Simple, easy and efficient....no more to say really. Key is, maintain this standard!
July 31, 2026
Fuming
Was working as a driver for a high end firm and I usually was the car elsewhere, but their facilities were out of action.
Very impressive system for payment, easy and straightforward. Staff were polite and professional, washed the car. Stopped to examine it very briefly and there were 2 to 3 parts that the machine, didn't clean very well and it was so visible.
I didn't stop to address it as I was on a tight schedule to collect a client. As soon as I dropped the client off an hour later, i examined the car.
3 huges scratches on a brand new Audi, two on the bonnet approx 20 - 30 cm in length and one on the nearside front wing, again of similar length. Then there was a multiple scratches on the offside of the vehicle. I was fuming and gutted in equal measure. Seriously, never again. Hand wash only. Pointless complaining as I can imagine their terms and conditions will stop any chance of repairs being covered.
August 1, 2026
My car still had marks on it after…
My car still had marks on it after going through car wash
July 30, 2026
I must say always see the same couple…
I must say always see the same couple of people at different times but they are always professional and very polite
July 31, 2026
The Bootle site needs a good upgrade
Quite often I go to the Bootle site and either the wash I ordered isn’t working or there is some mechanical failure. Last time I went, they ran out of foam. I was told it would be the same wash…… it wasn’t. I still had marks on my car and window that would normally wash off
July 29, 2026
Faulty and poor finish
The system stopped part-way through the wash and took a while to restart. No advice was given throughout - we were just left sitting there until it restarted. Once complete, there was still a lot of water droplets in the car leading to water marks and there was still a significant number of bug marks on the windscreen.
July 31, 2026
Your machine damaged my motability…
Your machine damaged my motability vehicle and your liable for the damage direct line have said.
July 31, 2026
Very hard working and did a good job…
Very hard working and did a good job not as clean as I'd like it but a good job.
July 31, 2026
Very good no streaks.
July 29, 2026
My car was still dirty
My car was still dirty especially the back window.
Staff member was nice
July 31, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.