IMO Car Wash - Canterbury Reviews 38

TrustScore 3.5 out of 5

3.5

Broad Oak Road, CT2 7PX Canterbury, GB


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Rated 5 out of 5 stars

I’ve been using this car wash for a while now, always going for the mini valet option. They are quick and the attendants have a good eye for detail making sure the car comes out clean both inside and... See more

Company replied

Rated 5 out of 5 stars

Went last Sunday and despite being really busy, the attendant was great and spent time soaping every car properly. Best car wash I've had in ages! The car was clean before going into the car wash! A... See more

Company replied

Rated 1 out of 5 stars

For the price paid you'd expect a clean shiny car. Not even the hand prewash was done sufficiently. Don't get me wrong car was cleaner but not what you'd expect. When they wasn't busy the staff took... See more

Company replied

Rated 5 out of 5 stars

Friendly staff and great value for money Really pleased with the service here. The team was very professional and helpful. The car wash was thorough and left my car shining. Great value for money, I... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • Broad Oak Road, CT2 7PX, Canterbury, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

38 reviews

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4-star
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1-star

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Rated 5 out of 5 stars

Very friendly staff as always good…

Very friendly staff as always good value for money highly recommended

May 17, 2026
Unprompted review
IMO Car Wash - Canterbury logo

Reply from IMO Car Wash - Canterbury

Fisnik Visoka,

We appreciate your kind words! We are delighted to hear you consistently find our staff friendly and our services a great value.

IMO Car Wash

Rated 5 out of 5 stars

Highly recommend

I’ve been using this car wash for a while now, always going for the mini valet option. They are quick and the attendants have a good eye for detail making sure the car comes out clean both inside and out! Top job guys!

May 10, 2026
Unprompted review
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Reply from IMO Car Wash - Canterbury

Alex D,

We're delighted to hear you consistently enjoy our mini valet service! We appreciate you highlighting our quick service and the team's attention to detail. Thank you for your kind words!

IMO Car Wash

Rated 5 out of 5 stars

Friendly staff and great value for…

Friendly staff and great value for money
Really pleased with the service here. The team was very professional and helpful. The car wash was thorough and left my car shining. Great value for money, I highly recommend them!

May 13, 2026
Unprompted review
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Reply from IMO Car Wash - Canterbury

s f,

We're delighted to hear you found our staff friendly and professional, and that your car was left shining! We appreciate your recommendation and are glad you feel it's great value.

IMO Car Wash

Rated 5 out of 5 stars

Very efficient car wash

Very efficient car wash with good staffing….Overall a good experience…..I don’t go anywhere else…..

May 5, 2026
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Reply from IMO Car Wash - Canterbury

Jean Outred,

We appreciate you sharing your experience! We're so glad to hear that you find our car wash efficient with good staffing, making it a good experience.

IMO Car Wash

Rated 5 out of 5 stars

the best auto car wash I have ever…

the best auto car wash I have ever used.
hard working staff and great value

April 30, 2026
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Reply from IMO Car Wash - Canterbury

Richard Rodgers,

We appreciate you sharing your experience! We're so glad to hear that you enjoyed our car wash and found our staff hardworking and the value great.

IMO Car Wash

Rated 3 out of 5 stars

Provided a decent cleaning service…

Provided a decent cleaning service however broke my mirror due to the water pressure

April 29, 2026
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Reply from IMO Car Wash - Canterbury

customer,

We appreciate your feedback and are sorry to hear about the broken mirror. We'll review this incident to prevent similar issues in the future.

IMO Car Wash

Rated 1 out of 5 stars

Car wash ha broken down

Car wash ha broken down could not was car went elsewhere.

April 27, 2026
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Reply from IMO Car Wash - Canterbury

Roy williams,

We regret the car wash was not working. We appreciate your feedback and will investigate the issue to prevent future problems.

IMO Car Wash

Rated 1 out of 5 stars

For the price paid you'd expect a clean…

For the price paid you'd expect a clean shiny car. Not even the hand prewash was done sufficiently. Don't get me wrong car was cleaner but not what you'd expect. When they wasn't busy the staff took their time prewashing the cars but as soon as a queue formed the staff rushed it through not being thorough with the pre washing.

April 24, 2026
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Reply from IMO Car Wash - Canterbury

K edwards,

Thank you for your feedback. We regret that the prewash and overall cleaning didn't meet expectations for the price paid. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 1 out of 5 stars

they wouldnt accept it as payment so i…

they wouldn't accept it as payment so i would like a refund please

April 21, 2026
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Reply from IMO Car Wash - Canterbury

customer,

Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Went last Sunday and despite being…

Went last Sunday and despite being really busy, the attendant was great and spent time soaping every car properly. Best car wash I've had in ages! The car was clean before going into the car wash! And was really thoroughly clean afterwards. I don't usually make reviews like this but the worker was so thorough with his cleaning I had to post something positive for him!

Really impressive from Canterbury IMO

April 18, 2026
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Reply from IMO Car Wash - Canterbury

Chris,

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback regarding the thorough service you received. It's great to know our team's dedication made such a difference.

IMO Car Wash

Rated 5 out of 5 stars

the guy pre washing car worked really…

the guy pre washing car worked really hard to get the car ready for wash, car was pretty dirty.

April 15, 2026
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Reply from IMO Car Wash - Canterbury

anthony mullan,

We appreciate you sharing your experience! We're so happy to hear that the pre-wash service was effective in preparing your heavily soiled car for the wash. Thanks for your feedback.

IMO Car Wash

Rated 1 out of 5 stars

The app to collect points does not work…

The app to collect points does not work
I have to resort to scanning the qr code and have a few co formation emails
They don’t sync with the app

April 17, 2026
IMO Car Wash - Canterbury logo

Reply from IMO Car Wash - Canterbury

Robert James Berry,

Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 2 out of 5 stars

Prewash isn’t the best

Prewash isn’t the best
Shouldn’t have to go home and do anything after a premium wash, unfortunately have to

April 8, 2026
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Reply from IMO Car Wash - Canterbury

Paul Hazelden,

We appreciate your feedback and are sorry the prewash and premium wash did not meet expectations. We'll review our processes to improve our service.

IMO Car Wash

Rated 3 out of 5 stars

Pleasant helpful staff.

Pleasant helpful staff.
Unfortunately car not satisfactorily cleaned at the back.
Disappointing

March 22, 2026
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Reply from IMO Car Wash - Canterbury

Michael Chapman ,

Thank you for the feedback. We regret that the car wash did not meet expectations, especially at the back. We'll review our cleaning process.

IMO Car Wash

Rated 4 out of 5 stars

Good job normally

They normally do a great job, that's why I always go there. This time they didn't go underneath the lip is the rear car windscreen. Once the car came out the dirty water was running down my window. I had to get more water and clean the dirty window again.

March 15, 2026
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Reply from IMO Car Wash - Canterbury

Jessica,

We appreciate your continued patronage. We're sorry the rear windscreen cleaning was not up to our usual standards, and you had to reclean it. We'll review our procedures to prevent this issue in the future. Thanks for bringing this to our attention.

IMO Car Wash

Rated 5 out of 5 stars

Customer service

Good job price is ok

March 5, 2026
IMO Car Wash - Canterbury logo

Reply from IMO Car Wash - Canterbury

Miles mccreadie ,

We're happy you had a good experience, and we appreciate your feedback on our pricing.

IMO Car Wash

Rated 1 out of 5 stars

I had a terrible experience at this…

I had a terrible experience at this carwash. One of the staff members instead of helping shouted and threatened me - extremely violent behaviour. Avoid it if you do not want to get harrassed or threatened while recieving below standard service.

March 7, 2026
Unprompted review
IMO Car Wash - Canterbury logo

Reply from IMO Car Wash - Canterbury

customer,

We regret your negative experience and appreciate you bringing this to our attention. We take such feedback seriously and will investigate the staff member's behavior. Please can you get in touch with us directly on the following email providing more information?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 4 out of 5 stars

Quick and affordable

Quick, efficient and pleasant, polite staff
Affordable compared to other local car washes

March 2, 2026
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Reply from IMO Car Wash - Canterbury

Ian C,

We appreciate you sharing your experience! We're happy to hear that you found our service quick and efficient, with pleasant staff, and affordable.

IMO Car Wash

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