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IMO Car Wash Reviews 

28,865
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Evaluating 14,300 reviews, reviewers had a great experience with this company. Customers frequently highlight the friendly, helpful, and professional staff who often go above and beyond to ensure a positive experience. Many people appreciate the thorough pre-wash treatment and the overall cleanliness of their cars after the service, often describing the results as sparkling and immaculate. The service is generally seen as efficient and convenient, with good value for the price, and many customers express their intention to return. However, some customers also noted inconsistencies in the cleaning process, with issues such as residue, dirty spots, or uncleaned areas remaining after the wash, even with higher-priced options. A few other people also felt that the equipment was sometimes faulty or not working correctly, leading to an incomplete or unsatisfactory clean. Additionally, there were occasional reports of issues during the wash process and some dissatisfaction with staff communication or rudeness.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising the great and friendly... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the thorough pre-wash,... See more

Product

Users describe ambiguous interactions with product, with some reviewers reporting positive experiences,... See more

Price

Customers had ambiguous experiences with price, with many finding the pricing to be reasonable and offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Positive experience is related to new drying mits that obviously absorb more fluid than before. Missing star is due to partially faulty foam spreader on the right side of the car - it was obviously vi... See more

Rated 4 out of 5 stars

Using the app saves so much time & of course you get rewards. Unfortunately the staff didn't guide me on to the conveyor properly and at the dryer I had to drive off as it wasn't engaging with my whe... See more

Company replied

Rated 5 out of 5 stars

We always get great and friendly service from the IMO team at Langley Mill, they take care with the car and make sure everything is okay. Yes, prices have gone up, but the car always comes out sparkl... See more

Rated 5 out of 5 stars

I was very impressed that my car was sprayed down by a human before entering the automated car wash. I’ve used the car wash at Sainsbury’s before and came out with many dirty spots remaining. Today my... See more

Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

29K reviews

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3.8

All reviews

(28,865)

25,910 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Tried charging me twice!

Tried charging me twice!
Used the quick pay on arrival money left my account and showed that on my phone. Worker refused me entry for 25 minutes. Causing other customers to give up waiting and me to feel horrendous.
In the end put me through and wrote my car reg down, I wont be back

July 10, 2026
Rated 4 out of 5 stars

Sparkling car

After an Ultra HD wash the car was sparkling, however there were still some small dried on bird poo marks on car, even though I had hand washed the bad ones before I took the car for washing. Maybe my fault for leaving it too long before getting it cleaned?

July 10, 2026
Rated 3 out of 5 stars

Quick in and out

Quick in and out. some stains left on windows as last wash off wasnt sufficient. Mid for an automated car wash. Not sure if worth it for 20 pound package i've bought

July 11, 2026
Rated 3 out of 5 stars

Overall good experience but

Overall good experience. Your staff member helped me work my App which I was struggling with - I couldn’t find my pre-paid wash but he found it. But I only gave 3 stars as I had a huge bird poo on the car which had been there at least a week and there was still a mark of this left on the car roof which I noticed when I got home.

July 12, 2026
Rated 4 out of 5 stars

Quick

Quick, simple and reasonable. The inly issue is the drop marks of the polish on the glass.

July 12, 2026

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