The car is definitely cleaner than it was, but there are still some parts that could have been done better. The car wash also pushed my wing mirror backwards, which although was easily sorted feel tha... See more
Company replied
Location
Switch locationBurnham Road, DA1 5BL Dartford, GB
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A staff at wash talked me through downloading IMO app and purchasing my wash package in advance. Very patient and helpful staff.
Company replied
I'm usually pleased with the car wash in Dartford but this time the drying process was poor and the car came out quite wet. I went for the Rainguard programme which means the water normally beads rea... See more
Company replied
Probably the best automatic carwash around. Only giving 4 stars as you need to finish off the car with a micro fibre cloth to get it perfect. That said, it is impossible for the machine to get und... See more
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Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Burnham Road, DA1 5BL, Dartford, United Kingdom
3.5
Average
52 reviews
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This is the second time I have paid for…
This is the second time I have paid for the Ceramic XTR wash and the foam has not come out at all.
I raised this with the manager/owner, but he refused to let me go through the wash again. He said it would come out of his own pocket and told me to submit a complaint to head office if I wanted a refund.
I found his attitude rude and dismissive. Also, the brushes in the drive-through leave swirl marks on the car body, which is very disappointing for a premium car wash service.
May 23, 2026
Reply from IMO Car Wash - Dartford
Shah Saud,
Thank you for sharing your feedback. We are concerned to hear about the issues with the wash program and the condition of your vehicle. We are also very sorry to hear about the interaction with our team member. We are committed to providing a positive experience and will address these points internally.
IMO Car Wash
Very satisfied customer
A staff at wash talked me through downloading IMO app and purchasing my wash package in advance. Very patient and helpful staff.
May 1, 2026
Reply from IMO Car Wash - Dartford
Yomi Ogunsola,
We're so glad to hear our team provided patient and helpful service, assisting you with the app and your wash package. We appreciate your feedback!
IMO Car Wash
Reply from IMO Car Wash - Dartford
Sarah,
Thank you for your 5-star review! We are delighted you enjoyed our service and staff.
IMO Car Wash
My car was damaged at the front and…
My car was damaged at the front and missing the front badge. What came off during the wash. It’s a sort of thing you cannot miss as it’s a big part of the front of the car. I drove straight from the carwash and went out when I arrived. That’s when I noticed it was missing. I rang them a number of times leaving messages and my phone number and never had a return call.
I was very disappointed. I am hoping someone will read this and and get back to me.
May 9, 2026
The wheels don’t was clean properly
The wheels don’t was clean properly, dirt rest on, around the back number plate
May 4, 2026
Reply from IMO Car Wash - Dartford
VITALIE,
We appreciate your feedback and regret that our service was not satisfactory. We'll review our cleaning process, especially for wheels and plates.
IMO Car Wash
Went on Monday 4th May in the afternoon…
Went on Monday 4th May in the afternoon there was a problem with the car wash but nobody came to explain how long it would take to repair. Was still letting cars in . Poor customer service
May 2, 2026
Reply from IMO Car Wash - Dartford
MSWENDYSPOONER,
We appreciate your feedback and apologize that the car wash was not working and that you were not informed about the repair time. We will address this poor customer service.
IMO Car Wash
Reply from IMO Car Wash - Dartford
Robertas,
We appreciate your review and are so glad you had a brilliant experience with our service. We look forward to your next visit with us!
IMO Car Wash
Easy and friendly staff
Easy and friendly staff, machine works well and the pre-wash really helps to get the stubborn dirt off
May 2, 2026
Reply from IMO Car Wash - Dartford
Yeewan,
We're happy to hear that you found our staff helpful and the machine effective, especially the pre-wash! Thank you for your positive feedback.
IMO Car Wash
Could be better
The car is definitely cleaner than it was, but there are still some parts that could have been done better. The car wash also pushed my wing mirror backwards, which although was easily sorted feel that it shouldn’t happen. The main concern was the interior clean and the windscreen after them cleaning it is smeary especially when in the sunlight. No issue with the staff, as minimal interaction. The
May 1, 2026
Reply from IMO Car Wash - Dartford
customer,
We appreciate you taking the time to share your experience. We regret to hear that the wash quality and interior cleaning weren't up to expectations, and that the wing mirror was affected. We'll review these points to improve our service.
IMO Car Wash
Wheels are always still dirty following…
Wheels are always still dirty following car wash!
April 30, 2026
Reply from IMO Car Wash - Dartford
Andy P,
We regret to learn that the wheel cleaning was not satisfactory. Please email us, so we can investigate this further.
IMO Car Wash
I went for the wax plus and I was very…
I went for the wax plus and I was very disappointed as the car was soaking wet and still dirty inparts
April 29, 2026
Car came out gleaming and very friendly…
Car came out gleaming and very friendly staff. Will definitely be using again and would highly recommend
April 26, 2026
Unprompted review
Reply from IMO Car Wash - Dartford
S Z,
We appreciate you sharing your experience! We're so glad to hear that your car came out gleaming, and that our staff were friendly. We look forward to seeing you again!
IMO Car Wash
Reply from IMO Car Wash - Dartford
Barry Shrubshall,
We appreciate your positive feedback! We are so happy to hear that you had no problems getting two cars cleaned. Thank you!
IMO Car Wash
Cars packed too close in the wash
Cars packed too close in the wash. Wheels brush is broken and then was removed. They have increased the speed of the conveyer. And finally they have taken off the drier curtain off. The prices are going up and the quality of wash is going down!!!
April 24, 2026
Reply from IMO Car Wash - Dartford
customer,
Thank you for your feedback. We regret to hear about the issues you experienced with the car wash. We'll investigate the conveyor speed, brush, dryer curtain, and car spacing to improve our service.
IMO Car Wash
I turned up and i asked for rain guard
I turned up and i asked for rain guard. I went in expecting it to be shiny and clean and come out and it looked like the same as i went in, windows was still smeared and the car wasnt even that clean. It looked like it has rain drops on it so i had to re wash it. Fuming paid £13
April 24, 2026
Reply from IMO Car Wash - Dartford
customer,
We appreciate your feedback and regret that the Rain Guard wash did not meet expectations. It's disappointing the car wasn't clean and windows smeared. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Dartford
Umed,
We regret that the roof cleaning was not completed as requested. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The price is affordable
The price is affordable. The quality is not bad but not perfect.
April 20, 2026
Reply from IMO Car Wash - Dartford
Kate,
We appreciate your review and are glad the price worked for you. We'll work to improve our quality. Thanks!
IMO Car Wash
Quick and convenient
Quick and convenient if you don’t expect an amazing job! Water marks still all over car and doesn’t reach every dirty spot
April 8, 2026
Reply from IMO Car Wash - Dartford
Debbie,
We appreciate your feedback and are sorry the wash wasn't up to expectations. We'll review our process to ensure a more thorough clean for every vehicle.
IMO Car Wash
Reply from IMO Car Wash - Dartford
glenn,
We appreciate your positive feedback! We're so glad you were happy with our polite workers and the quality of the wash.
IMO Car Wash
Good Range and Good Quality Car Wash
Good Range and Good Quality Car Wash
The app is working much better, so that helps.
April 6, 2026
Reply from IMO Car Wash - Dartford
David,
We appreciate you taking the time to share your experience! We're happy to hear that you find our car wash good quality and that the app is working better.
IMO Car Wash
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