IMO Car Wash - Durham (Tesco) Reviews 30

TrustScore 4 out of 5

3.8

Dragon Lane, DH1 2XQ Durham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy and straight forward to pay using the app, turn up, car washed in minutes, did a great job, days later with lots of miles covered since and it still looks gleaming

Company replied

Rated 3 out of 5 stars

Because the wash uses recycled water the filters are not cleaning the water enough, that coupled with that the final rotation wipes have been removed means that when the car drys it is left with dirty... See more

Company replied

Rated 5 out of 5 stars

Usual good service and speed of operation. The drying towels at the end were missing !

Company replied

Rated 1 out of 5 stars

Car was still dirty with spots left all over it. Paid extra for the wheels the be cleaned and still were dirty when finished. The staff member was a bit rude as I thought he said put the handbrake on... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • Dragon Lane, DH1 2XQ, Durham, United Kingdom

3.8

Great

TrustScore 4 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

IMO car wash Durham

Usual good service and speed of operation. The drying towels at the end were missing !

May 18, 2026
IMO Car Wash - Durham (Tesco) logo

Reply from IMO Car Wash - Durham (Tesco)

Ron,

We're glad to hear you appreciate our service. We apologize for the missing drying towels and will address this.

IMO Car Wash

Rated 5 out of 5 stars

IMO Car Wash Durham

I find the app easy to use and service at Durham is excellent

May 6, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Mr Brown,

We appreciate you taking the time to share your feedback! We're so glad you find the app easy to use and the service excellent.

IMO Car Wash

Rated 3 out of 5 stars

Because the wash uses recycled water…

Because the wash uses recycled water the filters are not cleaning the water enough, that coupled with that the final rotation wipes have been removed means that when the car drys it is left with dirty water drop marks all over the car

May 1, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Bill Mason,

Thank you for your feedback. We regret to hear the wash quality did not meet your expectations due to water and drying issues. We'll share this with our team for improvements.

IMO Car Wash

Rated 5 out of 5 stars

Great

Easy and straight forward to pay using the app, turn up, car washed in minutes, did a great job, days later with lots of miles covered since and it still looks gleaming

April 25, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Scott,

We're happy to hear you found our app easy to use and that the car wash was quick and effective. We appreciate your feedback about how great your car looks days later!

IMO Car Wash

Rated 5 out of 5 stars

Always a good service.

I always use this IMO as it’s my most local, the guys are always friendly and do a good job.

April 19, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Gavin Sutherland,

We appreciate you choosing our location as your local IMO! We're happy to hear that our team is friendly and provides great service. Thank you for the positive feedback!

IMO Car Wash

Rated 1 out of 5 stars

I didn’t receive the wash I paid for on…

I didn’t receive the wash I paid for on the app. So essentially I have overpaid a lot for the basic wash my car received

March 21, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Kristen colley,

We regret that you did not receive the correct wash after paying via our app. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 1 out of 5 stars

Scratched car

April 7, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Many Thanks for your review. Please contact us via our website so that we can investigate further.

Rated 1 out of 5 stars

Not worth the money

Car was still dirty with spots left all over it. Paid extra for the wheels the be cleaned and still were dirty when finished. The staff member was a bit rude as I thought he said put the handbrake on and he came back to shout at me when I had misheard him. Better off just going to a normal car wash and my mirrors are filthy too

March 27, 2026
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Reply from IMO Car Wash - Durham (Tesco)

customer,

We regret that the wash quality and wheel cleaning were unsatisfactory. We're sorry a staff member was impolite. Please contact us via email at Customer-Services@imo-carwash.co.uk, so we can investigate.

IMO Car Wash

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Glad to see the towels removed at the finish

March 25, 2026
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Reply from IMO Car Wash - Durham (Tesco)

MARTIN,

We're happy to hear that you enjoyed our service! We appreciate your positive feedback regarding the towel removal after you were finished.

IMO Car Wash

Rated 5 out of 5 stars

This particular person done a good job…

This particular person done a good job on the prewash, shame not all do as good

March 22, 2026
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Reply from IMO Car Wash - Durham (Tesco)

customer,

We appreciate your feedback! We're happy to hear the prewash was well done. We'll share your comments to improve consistency across the board.

IMO Car Wash

Rated 3 out of 5 stars

Great wash, no microfibre

Great wash as always however the big microfibres at the end were not installed and so only the drier was used. If I had known about this I wouldn’t have paid full price.

March 14, 2026
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Reply from IMO Car Wash - Durham (Tesco)

customer,

We appreciate your feedback and are sorry the microfiber applicators were not working. We'll investigate why they weren't installed to prevent this issue from happening again.

IMO Car Wash

Rated 4 out of 5 stars

operator not as friendly as the usual…

operator not as friendly as the usual one
when asked he didn't know if I should remove my aerial

March 2, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Kerry Barnett,

We appreciate your feedback and are sorry that the service wasn't up to our usual standards. We will address the knowledge gap to improve our service.

IMO Car Wash

Rated 5 out of 5 stars

Depends who pre wash sometimes a bit…

Depends who pre wash sometimes a bit slap dash. On the whole usually good

January 20, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Carol,

We appreciate your feedback. We'll address the pre-wash consistency to ensure a consistently good experience for everyone. Thank you for your review.

IMO Car Wash

Rated 1 out of 5 stars

Came out to find a mark has been put on…

Came out to find a mark has been put on the back of my vehicle from the machine

January 4, 2026
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Reply from IMO Car Wash - Durham (Tesco)

Daniel,

A Member of our Customer service team will be in touch Via email shortly.

IMO Car Wash

Rated 5 out of 5 stars

Quick and easy to pay

Quick and easy to pay. Wash was great and attendant was very helpful and friendly.

December 29, 2025
IMO Car Wash - Durham (Tesco) logo

Reply from IMO Car Wash - Durham (Tesco)

Tania Anderson,

We're happy to hear that you had a quick and easy payment experience and a great wash. We appreciate your kind words about our helpful attendant!

IMO Car Wash

Rated 5 out of 5 stars

Very pleasant chap helped with the app…

Very pleasant chap helped with the app then did a great job of preliminary wash before main wash

December 28, 2025
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Reply from IMO Car Wash - Durham (Tesco)

norma smith,

We're happy to hear that you had a positive experience with the app and the preliminary wash. We appreciate you taking the time to share your feedback!

IMO Car Wash

Rated 5 out of 5 stars

Great staff and clean car

Great staff and ended up with a clean car

October 11, 2025
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Reply from IMO Car Wash - Durham (Tesco)

Helen Linton,

We're glad you appreciated our staff and the clean car. Thank you for your positive feedback; it means a lot to us.

IMO Car Wash

Rated 5 out of 5 stars

Great car wash in Durham wouldn’t go anywhere else staff are fantastic

What a lovely chap at the car wash today very thorough in the pre clean very pleasant too as always car is washed to a high standard and was once again shining as new always very satisfied when we attend every month highly recommend a subscription well worth it

October 23, 2025
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Reply from IMO Car Wash - Durham (Tesco)

Andrea ,

We're happy you had such a great experience! It's wonderful to hear that you appreciate the thorough pre-clean and the high standard of our car wash. Thank you for recommending our subscription!

IMO Car Wash

Rated 1 out of 5 stars

IMO Durham Tesco

IMO Durham Tesco. I go to this car wash roughly every two weeks. Last week I did some off the road driving, so the inside got really dusty, so I booked in for a Mini Valet today Thursday 23/06/22 at 10am. The Mini Valet covers : Express Valet plus: Wheels and alloys detailed, Windows polished, Dashboard cleaned, Plastics cleaned, Vinyl trims cleaned and an Air Freshener. I left the car with them for an hour, when I got back, I noticed that the dashboard which was the most dusty part had only been swiped over with what looked like a hand, the console was still dusty and so were the doors. When I informed the young man that the dashboard wasn't done properly; he brought out this dirty looking cloth ( it says dashboard cleaned on the Mini Valet) and dusted it down the drivers side; I also pointed out that it didn't look like the door had been done either so he did that. After dusting it down he went to the passenger side door and did that and promptly walked off. I went after him to tell him he hadn't done the passenger side dashboard, at which time he told me to stop shouting. I wasn't shouting, but talking over the car wash where he had gone back too, also I had the right to be annoyed as he hadn't done the job properly, which I told him so. He then turned and told me I was banned from the car wash!!! After getting home, I also noticed the boot hadn't been vacuum either nor had the windows been cleaned as there was still a mark where I killed a bug. Cost me £32

July 9, 2022
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