IMO Car Wash Reviews 

30,925
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,648 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor, making the service efficient and courteous. People are often impressed with the quality and effectiveness of the car wash, frequently reporting their vehicles as spotless or looking brand new after the service. However, some reviewers noted that the wash sometimes missed spots on wheels or with bugs, and cars occasionally emerged with watermarks or not fully dry. A few customers also mentioned staff being rushed or having communication difficulties, and some questioned the value of premium washes or experienced unfulfilled promotional offers.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the outstanding personal service, friendly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their pleasant, helpful, and polite... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment with the... See more

Product

Users describe ambiguous interactions with the car wash product, with many customers reporting positive... See more

Price

Reviewers mention ambiguous feedback about price, with some finding the services to be efficient and fairly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more

Company replied

Rated 4 out of 5 stars

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more

Company replied

Rated 4 out of 5 stars

Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more

Company replied

Rated 4 out of 5 stars

The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

31K reviews

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3.8

All reviews

(30,925)

28,035 reviews in the last 12 months

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Rated 3 out of 5 stars

Convenient location

It’s convenient, especially the location and the ability to book and pay using the app. Staff were friendly and worked through the line of cars efficiently. However, spots of dirt were still left on the windscreen after going through the wash. Also, the alloy wheels were still covered in brake dust, so perhaps more prewash was needed?

July 25, 2026
Rated 5 out of 5 stars

The best car wash

The guy who washes your windows and wheels is always polite and helpful. The area is always clean and tidy and the wash is reasonably priced there are prices to suit everyone’s pocket. The car wash is efficient and does a good job

July 22, 2026
Rated 1 out of 5 stars

Only washed half the boot of the car

Only washed half the boot of the car. For £11 it nearly came out as dirty as it went in. I have used the car wash a few times now and its very hit and miss what sort of wash you will get

July 26, 2026
Rated 5 out of 5 stars

Best experience so far!

It was a great experience as always but this last time was the best! My car looked better than ever. I have been meaning to get my car washed and the inside detailed for a couple of weeks, as I have two dogs and their hair gets everywhere. I don’t think I found I single dog hair in my car and it gave me such a great feeling! The staff is always friendly and smiling and go the extra mile to ensure as a customer I know my car is in good hands!

July 25, 2026
Rated 5 out of 5 stars

Great first time experience at IMO

My car was really dirty, I hadn't tried am automatic car wash company before...there is a branch of IMO located close to me so I decided to give it go...I downloaded the app first...easy to use and got some great discounted offers...I pre paid on the app...I chose an Ultra HD wash however there are a number of different washes available to suit all budgets and needs... on arrival the set up was clearly marked, the attendant was really helpful and scanned my app..he manually applied cleaning solution and hosed down my car then guided me through the automated wash process...the whole process was quick, hassle free and my car and alloys came out looking like showroom new..I will definitely use the service again, it's so easy to get your car clean in minutes, the IMO app has offers and a reward scheme offering discount vouchers and a free wash on your 6th visit..I was very impressed and would definitely recommend IMO as a quick, competitively priced, safe and efficient way to get your car looking showroom new 👍

July 26, 2026
Rated 4 out of 5 stars

Good car wash

Overall, it was a good experience. The machine car wash did a great job, and my car came out nice and clean.

The only issue was that the light at the end of the wash wasn’t working, so it wasn’t very clear when the wash had finished and when it was safe to drive out. Once that light is repaired, the experience will be even better

July 26, 2026
Rated 2 out of 5 stars

Don’t bother

Crap. Didn’t remove all the dirt off the car having paid for the Ceramic XTR. Took it back round to show them & they jet washed it again but wouldn’t then allow me back through the machine to get the wax applied. Even after I showed them where the dirt was they weren’t that fussed that try & clean it. The pre wash was lip service & I could have done better with the garden hose. Won’t be going back.

July 25, 2026
Rated 5 out of 5 stars

Use the app, makes things so much simpler…

Like that you can book and pay for the car wash on the downloaded app in advance. Easy to scroll through the various options available. Made life easier just turning up at the car wash and showing your QR code. Staff advised what to do. Car was washed really well. No complaints

July 23, 2026

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