I had a great experience at IMO Car Wash Hereford thanks to Mustafa. He was incredibly kind, professional, and genuinely helpful from start to finish. He took the time to make sure everything was do... See more
Company replied
Location
Switch locationMortimer Road, HR4 9SP Hereford, GB
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After previously adding a one star review it is now only fitting to return and provide a four stars review having had an improved experience. My biggest issue has always been how very little attenti... See more
Company replied
Paid using the QR code link for basic wash, attendant approached the car and claimed that the basic £6.50 wash wasn't available today. I asked what the problem was, he couldn't answer and just repea... See more
Company replied
I’ve been using the IMO car wash Hereford for years. The current manager is fantastic and always goes above and beyond, the rest of the staff are really friendly also. This is the best customer experi... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Mortimer Road, HR4 9SP, Hereford, United Kingdom
3.9
Great
105 reviews
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Asked for the mini valet option and he…
Asked for the mini valet option and he said “no, just wash”.
May 22, 2026
Reply from IMO Car Wash - Hereford
customer,
We are sorry to hear about your experience. We will look into this.
IMO Car Wash
Efficiency and politeness abound
May 17, 2026
Reply from IMO Car Wash - Hereford
Mr Andrew Colby,
We appreciate your kind words! We are glad you enjoyed your visit.
IMO Car Wash
Very pleased with the amazing job done
Very pleased with the amazing job done, extremely clean work and friendly staff
May 18, 2026
Unprompted review
Reply from IMO Car Wash - Hereford
Sam Harris,
We are so glad you were pleased with our team and service! We appreciate your kind words.
IMO Car Wash
Very good experience…
Very good experience with no waiting time and efficient management. Very good outcome.
May 14, 2026
Reply from IMO Car Wash - Hereford
Guest,
We're so glad you had a very good experience with us! We appreciate your positive feedback.
IMO Car Wash
Reply from IMO Car Wash - Hereford
Hey
Thank you so much for this great feedback—we really appreciated it 😊
It’s great to hear that you’re happy with us. That’s exactly how it should be 👍
Thank you for your loyalty.
Best regards and safe travels 🚗✨
Your IMO Car Wash Customer Service Team
Great job guys
Great job guys thank you! I took my very filthy car here for valet on Saturday and within just an hour and 20 minutes it was sparkling like new. All mud, dust, paw prints and mould gone!
May 9, 2026
Unprompted review
Reply from IMO Car Wash - Hereford
Hey,
Thank you so much for your 5-star review.
We’re thrilled to hear that you’re so satisfied with our customer service. Our team always does its best to make your visit as pleasant as possible.
We look forward to seeing you again soon!
Best regards,
Your IMO Car Wash Team 🚗✨
Fantastic wash every time
Fantastic wash every time. Only this time some of the brushes weren't working so this was wasn't as great.
May 2, 2026
Reply from IMO Car Wash - Hereford
Mr Kimmins,
Thanks for your feedback. We're glad you usually have a fantastic wash. We're sorry the brushes weren't working correctly this time, impacting the wash quality.
IMO Car Wash
Reply from IMO Car Wash - Hereford
Alistair Collins,
We're happy to hear that your car wash experience was quick and easy! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Reply from IMO Car Wash - Hereford
Sianah Thomas-Brown,
We appreciate you taking the time to share your experience, and we're glad to hear that our product met your expectations.
IMO Car Wash
Car was still covered in mud after-…
Car was still covered in mud after- missed random patches and didn’t even touch the wheels after paying for a premium wax too
April 27, 2026
Reply from IMO Car Wash - Hereford
Customer,
We regret that our premium wax wash left mud, missed patches, and untouched wheels. Please contact us directly via email. Customer-Services@imo-carwash.co.uk
IMO Car Wash
The team that manually was the back of…
The team that manually was the back of the car didn’t do a great job. Large areas missed which were only visible after I had left and parked up. Rest of the car was fine but it defeats the object of paying for a car was if the overall finished product is sub par.
April 25, 2026
Reply from IMO Car Wash - Hereford
Mr Craig Shaw,
We appreciate your feedback and regret the rear of your car wasn't properly cleaned. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Avoid!!!
IF I COULD GIVE 0 STARS I WOULD!
arrived at IMO car wash in Hereford where I had to get out of my vehicle because I wasn’t acknowledged at all. The man I approached nodded for someone else to come over who I explained I wanted a mini valet done (priced at £25 on the board) he walked straight past me and didn’t speak at all and when he opened my car doors priced the mini valet at £35! I explained to him my car had already been hoovered out and wiped down so there was barely anything to clean, infact spotless, I was just wanted a bit more of a nicer finish in regards to polishing and the plastics. He took another look and said ‘yeah £35’ it seems this car wash want already cleaned cars with zero dirt and think they can charge whatever they well feel like!! I went to a better car wash around the corner where their staff were much nicer and much friendlier and charged me a good price compared to these con artists 😊
If you’re thinking of going here, DON’T
April 26, 2026
Unprompted review
Amazing car wash
Amazing car wash, fast even when there’s a queue, staff are polite, lovely and helpful. So many services to choose from.
April 25, 2026
Reply from IMO Car Wash - Hereford
Customer,
We're happy you enjoyed the fast service and that our staff were polite and helpful. We appreciate your positive feedback and are glad you liked the service choices!
IMO Car Wash
Great service
Reasonably priced valet. Really thorough job. Quick service and spotless finish.
April 20, 2026
Unprompted review
Reply from IMO Car Wash - Hereford
Jenny Howard,
We appreciate you sharing your experience! We're so glad you found the valet reasonably priced, the service quick, and the finish spotless. Thanks for the feedback!
IMO Car Wash
My Go-To Car Wash
I’ve been using this car wash for a while now and I’ve always been impressed with the service. The staff are friendly, efficient, and clearly take pride in their work. My car always comes out looking spotless, both inside and out, with great attention to detail that you don’t always get elsewhere.
What really stands out is how quick and convenient the whole process is, without compromising on quality. The prices are fair for the level of service provided, and it’s always a smooth, hassle-free experience.
I’d definitely recommend this place to anyone looking for a reliable and thorough car wash. Great service every time!
April 17, 2026
Unprompted review
Reply from IMO Car Wash - Hereford
Naomi Bury,
We're happy to hear that you've consistently been impressed with our car wash service! We appreciate your kind words regarding our team's efficiency and attention to detail. It's great to know you find our service quick, convenient, and fairly priced. Thank you for recommending us!
IMO Car Wash
Reply from IMO Car Wash - Hereford
Many Thanks for your review
Disappointing..
Well I got the Triple Foam wash... but not much of a foam has been used... still had some dirt on my windows after. A shame really... prices went up and the service went down..
April 9, 2026
Reply from IMO Car Wash - Hereford
customer,
We regret to learn the Triple Foam wash was unsatisfactory, and you still had dirt on your windows. We appreciate your feedback and will review our services to improve.
IMO Car Wash
Told me I would receive a free ‘triple…
Told me I would receive a free ‘triple foam wash’ when using ‘quick pay’ and I never received anything:(
March 31, 2026
Reply from IMO Car Wash - Hereford
Many thanks for your review. Please contact Us via our website so that we can investigate further.
Many Thanks
IMO
A clean car
A (basically) clean car, short queues .. pleasant service from staff. It was great! Car
April 6, 2026
Reply from IMO Car Wash - Hereford
Local Customer,
We're happy you received a (basically) clean car and experienced short queues with pleasant staff. We appreciate your positive feedback and are glad it was great!
IMO Car Wash
Reply from IMO Car Wash - Hereford
GARRY NOTT,
We're happy to hear that you found our payment process straightforward and are pleased with how your car looks. Thank you for your feedback!
IMO Car Wash
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