IMO Car Wash Reviews 

30,906
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,648 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor, making the service efficient and courteous. People are often impressed with the quality and effectiveness of the car wash, frequently reporting their vehicles as spotless or looking brand new after the service. However, some reviewers noted that the wash sometimes missed spots on wheels or with bugs, and cars occasionally emerged with watermarks or not fully dry. A few customers also mentioned staff being rushed or having communication difficulties, and some questioned the value of premium washes or experienced unfulfilled promotional offers.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the outstanding personal service, friendly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their pleasant, helpful, and polite... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment with the... See more

Product

Users describe ambiguous interactions with the car wash product, with many customers reporting positive... See more

Price

Reviewers mention ambiguous feedback about price, with some finding the services to be efficient and fairly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more

Company replied

Rated 4 out of 5 stars

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more

Company replied

Rated 4 out of 5 stars

Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more

Company replied

Rated 4 out of 5 stars

The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

31K reviews

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3.8

All reviews

(30,906)

28,035 reviews in the last 12 months

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Rated 1 out of 5 stars

Car wash 25/8/26

After leaving the car wash to check quality the rear windscreen was only partially clean (this was not the fault of the machine) this was the guys do the pre wash with the brush there was a huge area still dry, dusty and cobwebs under my rear windshield. They usually do a cracking job with the brush to ensure all the unreachable bits by the machine are covered , disappointing when I paid for the ultra HD package!

July 25, 2026
Rated 1 out of 5 stars

Always the same

Always the same. Doesn’t matter which location. I always buy the ceramic wash hoping that the alloys will actually be taken care of. They never are. Third time after using an IMO where I’ve had to go back and clean them myself. I will not be using again.

July 24, 2026
Rated 1 out of 5 stars

When I was booking I don't recall…

When I was booking I don't recall anywhere reading about the issue of roof bars, so when I arrived I only had a hand wash, so I am not sure I got what I paid for. When I pulled over there were parts of the car that weren't clean. Won't be using again.

July 26, 2026
Rated 1 out of 5 stars

Nit impressed at all this time

We used this car wash in June and everything was fine. Yesterday we went back and decided to go for the Diamond wax, we ended up with streaks left all over the car, looks like the wax just didn't get cleaned off in the wash, when we got home we had to wash and wax thr car again to get rid of the streaks and the car wash itself was too harsh for the front windscreen top part and took alot of the black off and I was left with something that noe needs rubbing down and sorting out. So disappointed this time as selling the car this week and it looked awful.

July 26, 2026
Rated 4 out of 5 stars

Car always looks great after an ultra…

Car always looks great after an ultra wash, only reason for 4 stars is that the drying section does leave a lot of water on the car and doesn’t dry the wing mirrors leaving potential water marks to build up - I am a consistent happy user, who just gives the car a quick run over with a clean cloth afterwards

July 25, 2026
Rated 1 out of 5 stars

Didn’t clean windscreen well

Paid for full wax the windscreen was still dirty wish bug splats and bird mess. Also still dirt not fully removed form body. Asked for clean inside and told I had to wait 40min. Not worth it.

July 25, 2026

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