This time the facility was working well. Probably the best wash in a while, but it’s not consistent sadly. I think the product is good, the staff are great but it’s a premium product which doesn’t alw... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Opted for a more expensive wash than normal, I couldn't see much of a difference at first but it does seem to have lasted longer than normal. Overall very pleased with the service and convenience.
Company replied
The vacuum cleaner was defect The employee was approached to provide another coin but he did not provide one as he disappeared somehow There were not cats in the queue maybe he went to the washing... See more
Company replied
The staff were very weird, one was hysterically laughing and gesturing for us to go on before the light was green and while the other guy was still spraying the car. Also very little English so it was... See more
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Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
35K reviews
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Difficult to use the “joining app”
September 8, 2026
Reply from IMO Car Wash
Mr Graham Williams,
We appreciate your feedback regarding the app's usability. We are actively working to improve the experience.
IMO Car Wash
Great car wash but rude staff
Great car wash but rude staff. It was my first time using the car wash and despite there being no queue of vehicles behind me, the staff member moaned at me for taking too long to download the app to pay so that I could get the app benefits.
September 9, 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Quick
Quick, efficient..good choice of washes .
love the app and the great offers..👏👏👏
September 7, 2026
Reply from IMO Car Wash
Charles Rosado ,
We're so pleased to hear you had such a positive experience with us! It's wonderful that you found our service quick and efficient, and appreciate the variety of washes available. We're especially glad you love the app and our great offers.
IMO Car Wash
The setup is good but
The setup is good, but the staffs can be more accommodating. Thx
September 6, 2026
Reply from IMO Car Wash
Jaison George,
Thank you for your feedback. We're glad to hear you found the setup good. We apologize that our team members were not as accommodating as they could have been, and we will address this to improve our service.
IMO Car Wash
Put scratches all over my car
September 8, 2026
Car was still dirty …
September 6, 2026
Top notch car wash
Easy to access, easy to understand the process, plight and professional staff and an excellent quality car wash
September 8, 2026
Reply from IMO Car Wash
Carl Niblett,
We're so pleased to hear you had such a positive experience with us! It's wonderful that you found our location easy to access, the process simple to understand, and our staff professional. We're also glad you enjoyed the excellent quality car wash.
IMO Car Wash
Christchurch site
Christchurch. All easy but drying cloths have been missing a while now.
September 6, 2026
Reply from IMO Car Wash
Sandra Llewellyn,
We appreciate your feedback regarding the missing drying cloths at our Christchurch location. We are actively working to ensure these are consistently available for our guests.
IMO Car Wash
Excellent car wash
My car was absolutely filthy due to ongoing building work across from my home. Clay cement dust oily dirt. After my Ultra HD wash my car was gleaming.
May 21, 2026
Reply from IMO Car Wash
Brian Gibson,
We're so glad to hear that our Ultra HD wash was able to get your car gleaming again, especially after dealing with all that building work dust and dirt. Thank you for sharing your positive experience!
IMO Car Wash
Reply from IMO Car Wash
customer,
We are so pleased to hear that you found our service easy to use and our attendant very helpful. Thank you for your wonderful feedback!
IMO Car Wash
Helpful and friendly!
The guys that run this are so helpful, they just don’t stop.
This IMO is so busy, that is the only problem, not enough room for the queue.
Great products and great results !
January 4, 2026
Reply from IMO Car Wash
Lindsey Clark,
We're thrilled to hear you appreciate our team's helpfulness and our great products! We understand your concern about the queue and space; we're always looking for ways to improve the customer experience. Thank you for your valuable feedback.
IMO Car Wash
There's too many options to choose…
There's too many options to choose from, what happened to just getting your car washed.
The results were disappointing as I still had bird muck on the roof which I had to remove myself.
The wash missed inside the door handles and made a poor job of the alloys which I will have to do again myself and to top it off I now have swirls marks all over the car so a paint correction is now required to get the car back to how it was before this wash.
Wasted £10 to be honest.
September 8, 2026
Reply from IMO Car Wash
Thank you very much for providing us with this feedback, please can we ask if you have not already that you get in touch with us directly through the app or our website and provide us with more information so we can look into this?
IMO Car Wash
Reply from IMO Car Wash
Lauren,
We're so pleased to hear you found our app easy, our service quick, and our prices good. It's wonderful that your car looks amazing! Thank you for your positive feedback.
IMO Car Wash
Washing and manual pre wash is good
Washing and manual pre wash is good. Improvement is one person after wash to clean and wipe doors and fuel cap. There are lot of wash liquid in all these areas.
September 6, 2026
Reply from IMO Car Wash
syam,
Thank you for your feedback. We're glad to hear you were happy with the washing and manual pre-wash. We apologize for the residual wash liquid on your doors and fuel cap. We will address this with our team to ensure a more thorough finish.
IMO Car Wash
Very quick and easy process. start…
Very quick and easy process from start to finish. Very friendly staff.
September 6, 2026
Reply from IMO Car Wash
Phil Brook,
Thank you for your wonderful feedback! We are so pleased to hear that you found our process quick and easy from start to finish, and that our staff were friendly. We truly appreciate your kind words!
IMO Car Wash
Worst car wash I’ve been to stunk off…
Worst car wash I’ve been to stunk off eggs and didn’t clean me car properly when I told the lad who worked the he just laffed at me and sed it ok it normal and it was full of soap suds no wax coming through and dirty water. my car was dirty than it went in shockingly the worst was Ave been to. this place needs head office look at this place before anyone catches germs or gets a illness
September 8, 2026
Being from the Netherlands
Being from the Netherlands in Staffordshire for the whole month of September and not far from Cannock I’ve chosen IMO for its Carwash reputation and I’m not disappointed ! Good job 👍🏻
September 8, 2026
Reply from IMO Car Wash
Dirk Zwartenbol,
We're delighted to hear that our car wash reputation brought you to us all the way from the Netherlands! It's wonderful to know you weren't disappointed with your experience in Staffordshire. Thank you for the positive feedback!
IMO Car Wash
Reply from IMO Car Wash
Neville Henderson,
We appreciate your feedback. We are always working to improve our service and will address your comments with our team.
IMO Car Wash
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