Staff were polite enough. I pre paid in the app which was really helpful. I hadn’t had a chance to put my car in neutral before the belt started moving which made me panic a bit. Good wash and service... See more
Location
Switch location2 Bicester Road, OX5 2LE Kidlington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an excellent experience at this car wash. The staff were very friendly, professional, and extremely helpful from start to finish. They cleaned my car both inside and out very quickly, and it... See more
Company replied
The operator was on his own, but went the distance to give my car the thorough wash it needed. Very professional and a credit to the firm.
Company replied
The car wash does not dry properly smears and dry blotches all over your paintwork meaning the car looks just as Dirty afterwards as it did before it went in. What it really needs for somebody to be... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
2 Bicester Road, OX5 2LE, Kidlington, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were polite enough
Staff were polite enough. I pre paid in the app which was really helpful. I hadn’t had a chance to put my car in neutral before the belt started moving which made me panic a bit. Good wash and service other than that though.
May use AI-assist with repliesRead more
Your manual car wash assistant damaged…
Your manual car wash assistant damaged my car with their power washer.

Reply from IMO Car Wash - Kidlington
Staff and service was great but...
This is the second time I have had my car washed at this site, and my experience was the same as the first. The blower and moving "towels" at the end doesn't dry the car properly, and whatever is used to rinse the car prior obviously isn't clear because by the time I got home the car was covered in white streaks where it had dried during driving. Although a bit shinier, the car was still technically as dirty after the wash as it was before I went in, due to these residue streaks (my car is black so I guess the white does stand out more. I've had two different washes now, the first was the most expensive Ceramic XTR and this time the Ultra HD, the results were the same, not great.
The staff were great and very helpful, but the quality of the wash not so much.

Reply from IMO Car Wash - Kidlington
The car wash does not dry properly …
The car wash does not dry properly smears and dry blotches all over your paintwork meaning the car looks just as Dirty afterwards as it did before it went in. What it really needs for somebody to be there to dry it down afterwards to avoid this from happening a waste of money over priced .

Reply from IMO Car Wash - Kidlington
The operator was a credit to the firm.
The operator was on his own, but went the distance to give my car the thorough wash it needed. Very professional and a credit to the firm.

Reply from IMO Car Wash - Kidlington
Not great
Not great, the wheels weren’t cleaned properly and there is specific mention of the attention to the wheels.
I stopped using this car wash a while ago as the staff were rude and didn’t do a great job. Don’t think I’ll be returning.

Reply from IMO Car Wash - Kidlington

Reply from IMO Car Wash - Kidlington
It's nice and efficient but poor drying
It's nice and efficient if there's a short queue. The wash is ok but the drying doesn't do a great job and by the time I was back home there was wet dirty watermarks everywhere.

Reply from IMO Car Wash - Kidlington
Very helpful staff Explained how to…
Very helpful staff Explained how to take auto break off of my hybrid car as car entered car wash

Reply from IMO Car Wash - Kidlington
Great service!
Great service!
Friendly staff, quick wash, and my car looks spotless. Will definitely come back.

Reply from IMO Car Wash - Kidlington
I had an excellent experience at this…
I had an excellent experience at this car wash. The staff were very friendly, professional, and extremely helpful from start to finish. They cleaned my car both inside and out very quickly, and it was left absolutely spotless.
I had some stubborn stains on the back seats that other valet services couldn’t remove before, but the team here managed to get rid of them completely. They even took the time to explain what type of cleaning solution they used and how they treated the stains.
I’m really impressed with the quality of the service and the attention to detail. Highly recommended!

Reply from IMO Car Wash - Kidlington
Good and reliable service
The service is good, quick and the complete car wash agoodprocedure

Reply from IMO Car Wash - Kidlington
Reasonable price and hustle free!
Reasonable price and hustle free! I will use your services again.

Reply from IMO Car Wash - Kidlington
Very attentive and professional…
Very attentive and professional service, my car always looks great after visiting IMO in Kidlington!
The only complaint is that the left hand "wheel scrubber" has been out of action for many months, aren't you able to fix it? It means that I need to use a microfibre cloth to clean the stubborn dirt off those wheels. Please get this sorted guys. Apart from that small moan, excellent service!

Reply from IMO Car Wash - Kidlington
Disappointing again
This is second time I got disappointed with the service at Kidlington IMO car wash. The dryer still not working, even though staff told it is working before the wash. Not happy.

Reply from IMO Car Wash - Kidlington
Best car wash I have ever been to
Best car wash I have ever been to. Even the wheels look brand new !

Reply from IMO Car Wash - Kidlington
It was closed
Unfortunately, having downloaded the app and prepaid, my nearest and usually excellent car wash was closed for maintenance.

Reply from IMO Car Wash - Kidlington
Very good!
Not been for a while as washes had been a bit hit and miss, but this time it was a very good wash!

Reply from IMO Car Wash - Kidlington
This was my first time going to a car…
This was my first time going to a car wash.
And I must say it was very easy to pay online.
And the wash once I was lined up went very quickly.
Will definitely go back. Well done IMO

Reply from IMO Car Wash - Kidlington
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







