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IMO Car Wash Reviews 

28,601
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Evaluating 14,300 reviews, reviewers had a great experience with this company. Customers frequently highlight the friendly, helpful, and professional staff who often go above and beyond to ensure a positive experience. Many people appreciate the thorough pre-wash treatment and the overall cleanliness of their cars after the service, often describing the results as sparkling and immaculate. The service is generally seen as efficient and convenient, with good value for the price, and many customers express their intention to return. However, some customers also noted inconsistencies in the cleaning process, with issues such as residue, dirty spots, or uncleaned areas remaining after the wash, even with higher-priced options. A few other people also felt that the equipment was sometimes faulty or not working correctly, leading to an incomplete or unsatisfactory clean. Additionally, there were occasional reports of issues during the wash process and some dissatisfaction with staff communication or rudeness.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising the great and friendly... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the thorough pre-wash,... See more

Product

Users describe ambiguous interactions with product, with some reviewers reporting positive experiences,... See more

Price

Customers had ambiguous experiences with price, with many finding the pricing to be reasonable and offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Positive experience is related to new drying mits that obviously absorb more fluid than before. Missing star is due to partially faulty foam spreader on the right side of the car - it was obviously vi... See more

Rated 4 out of 5 stars

Using the app saves so much time & of course you get rewards. Unfortunately the staff didn't guide me on to the conveyor properly and at the dryer I had to drive off as it wasn't engaging with my whe... See more

Company replied

Rated 5 out of 5 stars

We always get great and friendly service from the IMO team at Langley Mill, they take care with the car and make sure everything is okay. Yes, prices have gone up, but the car always comes out sparkl... See more

Rated 5 out of 5 stars

I was very impressed that my car was sprayed down by a human before entering the automated car wash. I’ve used the car wash at Sainsbury’s before and came out with many dirty spots remaining. Today my... See more

Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

29K reviews

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3.8

All reviews

(28,601)

25,749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I am was using this car wash after very…

I am was using this car wash after very long time, minimum of 3 years time, that time in past was better, alloys was not too clean, and back behind boot was still wet with little bit of dirt. And I pay over 12£, so I will still using hands car wash near me, car wash more clean and cost only 10£

July 9, 2026
Rated 1 out of 5 stars

I payed 20 € for the highest washing…

I payed 20 € for the highest washing program the one that’s the best but i didn’t knew they are washing so bad and dirty I took the car back to them and showed them it’s not clean and they ware fighting with me and saying it’s the machine washing like this then why I payed for the best wash i could paid 8 € for the normal wash is the same but it was first time I will never go back there

July 8, 2026
Rated 4 out of 5 stars

Friendly service

Friendly service, good quality automatic car cleaning apperatus. Could be improved by having a hand dry chammis at the finish to get rid of droplets.

July 10, 2026
Rated 4 out of 5 stars

It's OK for a basic

It's OK for a basic, pretty much automated wash, but not particularly cheap for what you get. Some of the more premium washes are up to £20, which to be honest, is absolutely ridiculous, and verging on double the price you'd expect to pay for a manual hand wash.

July 8, 2026
Rated 1 out of 5 stars

I don't enjoy paying twice for the same…

I don't enjoy paying twice for the same service. Payment on app refused to go through while I was at car wash so I paid attendant. Then money was taken and I was sent a code I cannot use as I don't live anywhere near Chester and won't be back up this way until the end of August.

July 10, 2026

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