IMO Car Wash - Leven Reviews 38

TrustScore 3.5 out of 5

3.7

Hawkslaw Road, KY8 4QZ Leven, GB


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Rated 5 out of 5 stars

Didn't have to wait long, the location of the car wash was very good and is better value when buying a bundle of washes together. The staff were very quick when pre-treating the car and got me back un... See more

Rated 5 out of 5 stars

The process for booking the car washes prior to arriving is very simple and straightforward. The overall experience is great as well - generally only wait for a maximum of 5 minutes for the car wash... See more

Company replied

Rated 1 out of 5 stars

The machine malfunctioned and if I hadn’t emergency braked my 1 week old car I hold have been severely damaged! Worker apologised but only said ‘oh I don’t think the sensor picked up your big car’

Company replied

Rated 3 out of 5 stars

The car wasn't as clean as its been before still had dirt on top of the wings and bonnet think it was the things that hang down at the end of the wash paid £12 but had to wash when got home which isn... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • Hawkslaw Road, KY8 4QZ, Leven, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Good Service at Leven

Didn't have to wait long, the location of the car wash was very good and is better value when buying a bundle of washes together. The staff were very quick when pre-treating the car and got me back under way again quickly. Very happy with the service at Leven. The Ultra HD option works well for my car (an EV) and brightens the metallic red very well.

May 16, 2026
Rated 5 out of 5 stars

Good experience

Guy on duty was great. Professional, gave extra clean prior to car wash. Good price

May 13, 2026
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Reply from IMO Car Wash - Leven

Ashleigh,

We appreciate your positive feedback! We're glad our team member provided excellent service and a great clean. Thanks for visiting!

IMO Car Wash

Rated 5 out of 5 stars

Love this car wash

Love this car wash. My daughter does too, she's 2 and they always give her a lolly and me a air freshner. Evem without that. Its still the best car wash around here.

May 12, 2026
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Reply from IMO Car Wash - Leven

Alison Turner,

We're so happy to hear you and your daughter enjoy visiting us! We appreciate your kind words and positive feedback.

IMO Car Wash

Rated 5 out of 5 stars

Polite and corteous operator where our…

Polite and corteous operator where our car wash given a much need clean.

May 10, 2026
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Reply from IMO Car Wash - Leven

Alex Balfour,

We appreciate your positive feedback! We're so glad our operator was polite and provided your car with a much-needed clean. Thanks for visiting!

IMO Car Wash

Rated 5 out of 5 stars

Great car wash experience

The process for booking the car washes prior to arriving is very simple and straightforward.
The overall experience is great as well - generally only wait for a maximum of 5 minutes for the car wash to be completed.
The staff are always polite and friendly as well.

May 10, 2026
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Reply from IMO Car Wash - Leven

Etienne Botes,

We're happy to hear that you found the booking process simple and straightforward. It's great to know that you enjoyed your overall experience with our quick car wash and polite team. We appreciate your positive feedback!

IMO Car Wash

Rated 3 out of 5 stars

Not recommended

Pre wash not very good at all. Alloys were still dirty. Casing of wing mirror knocked off during wash. Won’t use again.

May 1, 2026
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Reply from IMO Car Wash - Leven

Nick Brownlee,

We appreciate your feedback and we're sorry the pre-wash was poor and your mirror was damaged. We'll review our processes to prevent this.

IMO Car Wash

Rated 4 out of 5 stars

Back end of car was not rinsed properly…

Back end of car was not rinsed properly and still had soap suds on car, didn’t notice till I was already home.

April 25, 2026
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Reply from IMO Car Wash - Leven

Customer,

We appreciate you bringing this to our attention. We're sorry the car wasn't rinsed thoroughly, and there were soap suds left. We'll review our processes.

IMO Car Wash

Rated 1 out of 5 stars

Do not recommend

My mum and dads car is all
Scraped at the passenger side. The man kept telling me to drive over to the left ..: the result being that the mirror pranged and the car mirror and side door is all scraped.

April 17, 2026
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Reply from IMO Car Wash - Leven

A member of our customer servic eteam will be in touch Via Email.

IMO Car Wash

Rated 1 out of 5 stars

Do not recommend

Came to the car wash and spent £12.35 on an ultra HD wash. I was next in queue for my car to go through and the car wash broke down. I was told I could wait 10-15 minutes for this to be fixed or just leave so I said I would wait after already paying for the service. After 20 minutes I was told it was taking too long to fix and that I was better to just leave. I asked then if I could get a refund since I never received the service and I was firmly told “no”. Do not recommend, workers very rude.

March 28, 2026
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Reply from IMO Car Wash - Leven

Many thanks for your review. Please Contact Us via our website so that we can investigate further.
Many thanks

IMO

Rated 3 out of 5 stars

The car wasn't as clean as its been…

The car wasn't as clean as its been before still had dirt on top of the wings and bonnet think it was the things that hang down at the end of the wash paid £12 but had to wash when got home which isn't ideal but hey ho

April 7, 2026
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Reply from IMO Car Wash - Leven

David Taylor,

We appreciate your feedback. We're sorry the wash did not meet expectations, leaving dirt on your car. We will review our processes to ensure a more thorough clean in the future.

IMO Car Wash

Rated 1 out of 5 stars

That new guy was so RUDE I showed him…

That new guy was so RUDE I showed him mobile code and said I'm paying by card and put my phone forward he started shouting at me "speak English" " speak louder" LOL when I asked his name he shouted "non of your business don’t come here" and started hitting my car with his brush Remember I've been there no problems ever.

April 3, 2026
Unprompted review
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Reply from IMO Car Wash - Leven

Many Thanks for your review. Please contact us via our website so that we can investigate further.

Rated 5 out of 5 stars

Excellent

Friendly and efficient staff. Beautifully clean car. Value for money

March 22, 2026
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Reply from IMO Car Wash - Leven

Janey,

We appreciate you taking the time to leave us a review! We're so glad you were happy with our friendly staff and the cleanliness of your car!

IMO Car Wash

Rated 5 out of 5 stars

Leven car wash

I attended the Leven car wash on the 18/03/26. Customer service was great, worker was polite and well mannered. Overall great service with great results.

March 18, 2026
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Reply from IMO Car Wash - Leven

customer,

We're happy to hear you received great customer service on your visit to the Leven car wash. Thank you for letting us know about your positive experience!

IMO Car Wash

Rated 4 out of 5 stars

A little more patience please

All good but assistants can be very impatient when asking you to move forward. They should bear in mind you have to come out of neutral, choose drive and carefully go forward in a confined space. I think it took me 10 seconds but wasn't quick enough by the impatience look on the assistants face. There was no more cars behind me!

March 11, 2026
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Reply from IMO Car Wash - Leven

Jane Dunlop,

We appreciate your feedback. We're sorry to hear you felt rushed by our staff. We aim to provide a relaxed experience, and we'll address this with our team to ensure everyone is more patient and understanding in the future. Thanks for bringing this to our attention.

IMO Car Wash

Rated 1 out of 5 stars

Accident waiting to happen - The machine malfunctioned and if I…

The machine malfunctioned and if I hadn’t emergency braked my 1 week old car I hold have been severely damaged! Worker apologised but only said ‘oh I don’t think the sensor picked up your big car’

March 8, 2026
IMO Car Wash - Leven logo

Reply from IMO Car Wash - Leven

SANDRA HALLEY ,

We appreciate you bringing this to our attention. We're very sorry to hear about the malfunction and the potential danger you experienced with your new car. We'll investigate this issue thoroughly.

IMO Car Wash

Rated 5 out of 5 stars

Always use this car wash

Always use this car wash, friendly service

February 28, 2026
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Reply from IMO Car Wash - Leven

Miss Rhea Jurgensen,

We appreciate your positive feedback! We're so glad you consistently choose our car wash and value our friendly service. Thank you!

IMO Car Wash

Rated 1 out of 5 stars

Carwash broken terrible service

Purchased online then when I arrived at my local centre it was broken down and the operator was rude and unhelpful won’t be back will use reliable company in future.

February 27, 2026
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Reply from IMO Car Wash - Leven

Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk

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