IMO Car Wash - Llanelli (Tesco) Reviews 32

TrustScore 4 out of 5

3.9

Trostre Retail Park, SA14 9UY Llanelli, GB


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Rated 4 out of 5 stars

I regularly use Tesco Llanelli imo car wash and the employees are very polite and helpful .Its so quick and simple to wash your car here when you have such a busy family life 🧼

Company replied

Rated 5 out of 5 stars

The website to order the wash bundle is really easy to use The attendants at Tesco Llanelli are always smiling and happy Great Job

Company replied

Rated 2 out of 5 stars

After leaving and getting back to the house the amount of dirt still left on the car is unacceptable. Even to the point water that was dirty has dried and the car still looks dirty although I paid for... See more

Company replied

Rated 5 out of 5 stars

He paid a lot off attention to the bird mess that was on the car, before going through the rollover.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • Trostre Retail Park, SA14 9UY, Llanelli, United Kingdom

3.9

Great

TrustScore 4 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Spent £19.00 on the top car wash only…

Spent £19.00 on the top car wash only to find watermarks (droplet size deposits) all over the vehicle. Part of the vehicle still had bird dropping marks on it.

May 6, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

MR JOHN PHILLIPS,

We appreciate your feedback and regret that our top wash left watermarks and bird dropping marks. Please contact us directly at Customer-Services@imo-carwash.co.uk.

IMO Car Wash

Rated 5 out of 5 stars

Easy to use

Easy to use. Great value for money.

May 2, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Mrs Susan Tumber,

We're glad our service is easy to use and offers great value. Thank you for your positive feedback; we appreciate it!

IMO Car Wash

Rated 5 out of 5 stars

Easy to use and very efficient

I bought a wash on the app so it was easy when I arrived at the carwash.
The process was smooth and my car was very clean

May 3, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Christine Watson MBE ,

We're happy to hear that our app made your car wash visit easy and smooth! It's great to know your car was very clean. Thanks for the positive feedback!

IMO Car Wash

Rated 4 out of 5 stars

I regularly use Tesco Llanelli imo car…

I regularly use Tesco Llanelli imo car wash and the employees are very polite and helpful .Its so quick and simple to wash your car here when you have such a busy family life 🧼

April 30, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Mrs Bex Evans,

We appreciate your feedback! We're happy to hear that our employees are polite and helpful. We'll look into the wash quality to ensure a better experience for you.

IMO Car Wash

Rated 5 out of 5 stars

Dirty red UP

He paid a lot off attention to the bird mess that was on the car, before going through the rollover.

April 28, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Ceri,

We're happy to hear that our attention to detail made a positive impact on your experience! Thank you for acknowledging our team's efforts to provide a quality service.

IMO Car Wash

Rated 5 out of 5 stars

The website to order the wash bundle is…

The website to order the wash bundle is really easy to use

The attendants at Tesco Llanelli are always smiling and happy

Great Job

April 30, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

J C Deias,

We appreciate you letting us know the website was easy to use and that the team at Tesco Llanelli are friendly. We're happy you had a great experience!

IMO Car Wash

Rated 2 out of 5 stars

After leaving and getting back to the…

After leaving and getting back to the house the amount of dirt still left on the car is unacceptable. Even to the point water that was dirty has dried and the car still looks dirty although I paid for the highest option available

April 28, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

:) ,

Thank you for letting us know about the unsatisfactory wash. We regret to hear that your car was still dirty despite selecting our highest-level option. Please contact us through our website, so we can investigate this issue.

IMO Car Wash

Rated 3 out of 5 stars

Not completely clean

Not completely clean, had to wipe black bits off the windows,that was kicked back from the jet wash.

April 8, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Elin Evans,

We appreciate your feedback and are sorry the windows weren't completely clean. We will review our cleaning process to ensure this doesn't happen again.

IMO Car Wash

Rated 5 out of 5 stars

Brilliant car wash and great prices

Brilliant car wash and great prices. Easy to purchase on the app

April 2, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Emma,

We're so happy you think our car wash is brilliant and that you found great prices and easy purchasing on the app. We appreciate your positive feedback!

IMO Car Wash

Rated 5 out of 5 stars

I was struggling and the young man was…

I was struggling and the young man was so patient and helpful

April 1, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Mr Jones,

We appreciate you sharing your experience. We're so glad to hear that our team was patient and helpful during your difficult time.

IMO Car Wash

Rated 5 out of 5 stars

Good experience

Easy to book on app and redeem at car wash. Get rewards while doing this. Always go here to get car washed

March 30, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Ashleigh,

We're happy to hear that you find our app easy to use for booking and redeeming car washes and that you enjoy the rewards program. We appreciate you choosing us for your car washing needs!

IMO Car Wash

Rated 5 out of 5 stars

Polite and efficient staff

Polite and efficient staff. Attention to detail was paramount.

March 28, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Eirian W,

We appreciate your feedback and are so glad you found our staff polite and efficient. We're happy our attention to detail met your expectations.

IMO Car Wash

Rated 5 out of 5 stars

Lovely guys & really efficient

Lovely guys running the place, helpful, good communication and very efficient

March 21, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

customer,

We appreciate you sharing your experience! We're so glad to hear that our team is helpful, communicative, and efficient. Thanks for the positive feedback.

IMO Car Wash

Rated 5 out of 5 stars

Multiple wash discount

19% discount purchasing 4 washes, effective spray down before entering tunnel. Happy with the machine wash.

March 19, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Ieuan Harries Customer,

We're happy you were pleased with the discounted wash and pre-wash spray. Thank you for your positive feedback on the machine wash; we appreciate it!

IMO Car Wash

Rated 5 out of 5 stars

quick and easy

The attendant was helpful and quick.

March 13, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Joan,

We appreciate you mentioning our helpful and quick attendant! We are so glad you had a positive experience and thank you for your feedback.

IMO Car Wash

Rated 3 out of 5 stars

The veritcal brushes on the left hand…

The veritcal brushes on the left hand side did not fully engage with the car resulting in part of the car not being clean properly.

March 9, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

Rated 1 out of 5 stars

PAID TWICE!!

PAID ON THE APP PRIOR TO VISIT BUT NEVER RECIEVED A BAR CODE OR QR CODE WITHIN THE APP FOR ATTENDANT TO SCAN. I HAD EMAIL CONFIRMATION OF PAYMENT BUT NO PROOF WITHIN THE APP. I HAD TO PAY AGAIN TO GET MY CAR WASHED.

February 27, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk

Rated 1 out of 5 stars

I went to LLanelli IMO and see a banner…

I went to LLanelli IMO and see a banner to buy a Ceramic XTR with a free Triple wax offer advertised. i asked the attendant how do i go about the offer and he showed me on the app the offer was saying £16.00. i paid £20 and i have received no voucher for the triple wax wash in my app as was explained by the atteddant, so i paid full price and no tripple wAX OFFER WAS SENT.

January 31, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Keith Cooper,

We appreciate you bringing this to our attention. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 1 out of 5 stars

I asked if they can hoover my car clean…

I asked if they can hoover my car clean the inside which they never did in Llanelli trostra

January 15, 2026
IMO Car Wash - Llanelli (Tesco) logo

Reply from IMO Car Wash - Llanelli (Tesco)

Deirdre Cuthbert,

We appreciate your feedback and are sorry your interior cleaning was not completed in Llanelli. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

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