Took forever for prepayment to register (hours). And then local carwash closed for maintenance for days!
Location
Switch locationNewhailes Road, EH21 6QD Musselburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience at this car wash. The staff were very professional and friendly, and they took the time to recommend a wash option that suited both my car and my budget. The service was carri... See more
Company replied
I’ve just had my VERY mucky old Peugeot valeted at the IMO car wash in Musselburgh. It has come back absolutely spotless, including wheels and tyres, and smelling wonderful. Many thanks to the lovely... See more
Use the IMO in Musselburgh a lot and always a great service from the guys that work there. My car was particularly bad this time and the hand pre-wash was a tough job give the state of my car, but no... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Newhailes Road, EH21 6QD, Musselburgh, United Kingdom
4.0
Great
34 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took forever for prepayment to register…
Took forever for prepayment to register (hours). And then local carwash closed for maintenance for days!
May 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from IMO Car Wash - Musselburgh
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
The staff were great
The staff were great, my car was covered in bird poop and they got it all off
May 18, 2026
Reply from IMO Car Wash - Musselburgh
Mandy Morris,
We're so glad our team could help with your car! We appreciate your kind words about their efforts. Thank you!
IMO Car Wash
Reply from IMO Car Wash - Musselburgh
Barry Graham,
We appreciate you sharing; we are so glad our service was quick, easy to use and effective for you. Thank you for the great review!
IMO Car Wash
Best car wash in town.
Use this regularly and the staff are always friendly and helpful and my car comes out gleaming.
April 28, 2026
Reply from IMO Car Wash - Musselburgh
Robertson,
We appreciate that you regularly visit us! It's great to know our staff are friendly and helpful, and your car always looks fantastic. Thanks for your feedback!
IMO Car Wash
Very good service
April 22, 2026
Reply from IMO Car Wash - Musselburgh
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Excellent wash
No waiting, employees polite and friendly, quality of wash is excellent.
April 21, 2026
Reply from IMO Car Wash - Musselburgh
John Wilkinson,
We appreciate your positive feedback! We're so glad to hear that you experienced a quick wash with polite employees and excellent quality.
IMO Car Wash
Reply from IMO Car Wash - Musselburgh
BRETT PETTIGREW,
We appreciate your positive feedback! We're happy to hear that you found our staff helpful, prices reasonable, and offers good.
IMO Car Wash
Friendly guy on duty
Friendly guy on duty, even though busy had cheery chat.
Car always shining after wash - tend to use HD or rain guard
March 19, 2026
Reply from IMO Car Wash - Musselburgh
Karen Campbell,
We're happy to hear about the friendly service you received! It's great your car always shines after our HD or rain guard wash. We appreciate your positive feedback.
IMO Car Wash
Reply from IMO Car Wash - Musselburgh
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great results from carwash and helpful…
Great results from carwash and helpful friendly staff.
March 3, 2026
Reply from IMO Car Wash - Musselburgh
Customer,
We appreciate your positive feedback! We're so glad you were happy with our friendly staff and the great car wash results. Thank you!
IMO Car Wash
Reply from IMO Car Wash - Musselburgh
Mr les vernon,
We appreciate you sharing your experience; we are so glad you found our service quick and our prices reasonable!
IMO Car Wash
Cheated and conned at ImO wash
I had booked for ultra hd service that includes wash, clean shine and wax . I took the car to the Musselburgh wash and followed the queue after showing them the prepaid ticket for the wash. It only took 5 minutes through their system and when I came out I noticed that the car body had dirt marks still around and I showed that to the personnel and also asked when did the shine and wax happened. To which he said angrily that you pay more ( 100£) for manual wash . This is what I get and if I have problem speak to the customer service. And he almost head butted me. I could not see the difference between different level they got such as eco wash, triple foam , ultra hd or ceramic. Felt cheated and conned.
February 28, 2026
Reply from IMO Car Wash - Musselburgh
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
Reply from IMO Car Wash - Musselburgh
Christopher Telfer,
We're happy to hear that you had a great experience with our service and pricing! We appreciate you mentioning how great your car looked after the wash.
IMO Car Wash
I paid £13 for Rain Guard but the guy…put me through for cheaper Triple Foam wash
I paid £13 for Rain Guard but the guy gave me just a Triple Foam wash which I saw on the screen which many doesn’t notice because of water and foam on the windows but I noticed and took a photo on my phone from inside the car and as I came out I enquired, firstly the other attendant asked me to rewash as RAIN GUARD but the guy who started the machine probably the owner ) told the 2nd attendant to refund the difference to me and as I didn’t had time I accepted but I believe the first guy intentionally did put me through with the guy in front of my car who was doing Triple Foam and he thought I wouldn’t notice but I did and if this is the case it is FRAUD and cheating which is totally illegal and can be reported to police and FCA maybe he has done to many. I am soon putting it up on Social Media and warn everyone. Please get rid of such Franchise owners it will destroy your reputation as I believe the First guy is running the Franchise there in Musselburgh
February 18, 2026
Reply from IMO Car Wash - Musselburgh
Ravi Rai,
We appreciate you bringing this to our attention. We take your experience seriously and are concerned to hear that the service you received did not match what you paid for.
Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
I had a great experience at this car…
I had a great experience at this car wash. The staff were very professional and friendly, and they took the time to recommend a wash option that suited both my car and my budget. The service was carried out with real care and attention to detail. When I collected the car, it was spotless and unbelievably shiny – probably the best it has ever looked. I will definitely be coming back and would highly recommend this place.
December 24, 2025
Reply from IMO Car Wash - Musselburgh
Jarek Strzelecki,
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our team's professionalism and the quality of our service. We're glad you enjoyed your experience and thank you for recommending us!
IMO Car Wash
Excellent service
Use the IMO in Musselburgh a lot and always a great service from the guys that work there. My car was particularly bad this time and the hand pre-wash was a tough job give the state of my car, but no issues, and car was spotless
January 16, 2026
Reply from IMO Car Wash - Musselburgh
Andy Slavin,
We're glad you enjoyed your experience at our Musselburgh location. We appreciate you mentioning the team's dedication and hard work in getting your car spotless, despite the challenge. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Musselburgh
John,
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Friendly staff
January 5, 2026
Reply from IMO Car Wash - Musselburgh
Gillian,
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.