The wash and staff are great, however biggest downfall is consistent watermarks after the wash as the dryers don’t seem strong enough or maybe effective enough. Other than this it’s a great experience... See more
Location
Switch locationHarlestone Road, NN5 7AB Northampton, GB
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Poor customer service, no real interaction. Road surface is uneven. Clean was not great quality, still had marks & debris on the car afterwards. The clean is quick but no real consideration for qua... See more
Company replied
Used the QR code while waiting in the queue, which made the process even easier and super quick. Was in and out in 15 mins. Added bonus to get 5% off!
They have been here a few years now, service is normally good, except on busy times. Wax excess over roof is common, drying doesn’t dry your car, needs attention!!! Prices keep on slowing going up,... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Harlestone Road, NN5 7AB, Northampton, United Kingdom
3.8
Great
56 reviews
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Reply from IMO Car Wash - Northampton
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
The wash and staff are great
The wash and staff are great, however biggest downfall is consistent watermarks after the wash as the dryers don’t seem strong enough or maybe effective enough. Other than this it’s a great experience
May 24, 2026
Used the QR code this time
Used the QR code while waiting in the queue, which made the process even easier and super quick. Was in and out in 15 mins. Added bonus to get 5% off!
May 22, 2026
Northampton IMO Team are the Best!
The Northampton IMO Team are fantastic, they do a great job and are a credit to IMO
May 20, 2026
Reply from IMO Car Wash - Northampton
Andrew Hawtin,
We appreciate your kind words about our quick service. We're glad to know you had a great experience.
IMO Car Wash
Great car wash and great service .Staff…
Great car wash and great service .Staff are great
May 8, 2026
Reply from IMO Car Wash - Northampton
Hey Steven
Thank you so much for your 5-star review.
We’re thrilled to hear that you’re so satisfied with our customer service. Our team always does its best to make your visit as pleasant as possible.
We look forward to seeing you again soon!
Best regards,
Your IMO Car Wash Team 🚗✨
Poor customer service
Poor customer service, no real interaction.
Road surface is uneven.
Clean was not great quality, still had marks & debris on the car afterwards.
The clean is quick but no real consideration for quality.
May 10, 2026
Reply from IMO Car Wash - Northampton
Christian,
We regret that our service and wash quality did not meet your expectations. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Always quick and great job friendly…
Always quick and great job friendly staff wouldn't use anyone else
May 8, 2026
Reply from IMO Car Wash - Northampton
Susan,
We appreciate your fantastic review! We're so glad that you value our quick service, great work, and friendly staff. Thanks for your loyalty!
IMO Car Wash
High quality 👌
It's been a while I didn't wash my car in this place but the staff remains kind and attentive and the service high quality as usual.
May 2, 2026
Reply from IMO Car Wash - Northampton
Manuel Moreira,
We appreciate you choosing us again! We're happy to hear that our staff's kindness and the high-quality service met your expectations. Thank you for your positive feedback.
IMO Car Wash
Reply from IMO Car Wash - Northampton
Matthew,
We appreciate your top rating! We are very glad you had a good experience with our team. Thank you for your positive feedback.
IMO Car Wash
Not a good wash
Because they were so busy, the prewash was virtually non existent. My car had still got dirty spots
April 26, 2026
Reply from IMO Car Wash - Northampton
Anthony Bason,
We regret the prewash was insufficient due to high traffic, leaving dirty spots. We'll review our procedures to improve, thanks for the feedback.
IMO Car Wash
Not a good clean
windows still had dirty streaks, soap leftover on the vinyl areas and didn't look particularly polished and had spent £9,50
The staff were friendly but the machine wasn't good at all for what it costs
April 25, 2026
Unprompted review
Reply from IMO Car Wash - Northampton
jose montoya,
We appreciate your feedback. We're sorry the wash quality was lacking for the price paid, leaving streaks and soap residue. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Didn’t get all the makes off car
April 25, 2026
Reply from IMO Car Wash - Northampton
Tracy Bass,
We regret that our service missed some spots. We'll review our process to improve. Thanks for the feedback.
IMO Car Wash
Oil marks on the car
I went for the car wash , spend 18 £ for platinum car wash , get back home and I have to start cleaning my car from Oil smsll drops over the lhs front wheel and front bumper .
On top of that , platinum car wash provided waxing on the body , I didint noticed this at all on my car . Never going back there again
Owner of 2026 y civic .
April 24, 2026
Reply from IMO Car Wash - Northampton
Lukasz Budziszewski,
We appreciate your feedback and are sorry the platinum car wash did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Northampton
customer,
We appreciate you sharing! We're so happy to hear that our staff was helpful, quick, and friendly for you during your visit with us.
IMO Car Wash
Reply from IMO Car Wash - Northampton
Vincent Isaac-Ete,
We appreciate you sharing your experience with us; we are glad to hear you were satisfied with the work.
IMO Car Wash
Staff is rude and non supportive
Staff is rude and non supportive. They are always in rush and service provided is not satisfactory.
April 19, 2026
Reply from IMO Car Wash - Northampton
customer,
We appreciate your feedback and are sorry to learn that our team seemed unhelpful and the service was unsatisfactory. Please contact us directly.
IMO Car Wash
Reply from IMO Car Wash - Northampton
Mrs Cowley,
We appreciate you sharing! We're so happy to hear that our staff was helpful and our service was quick and efficient for you.
IMO Car Wash
Reply from IMO Car Wash - Northampton
kang Chung Chow,
We appreciate you sharing! We're so happy to hear our staff was nice and helpful during your visit with us.
IMO Car Wash
On my first visit the operative was…
On my first visit the operative was incredibly rude and impatient, aggressively mouthing off in whatever language he was speaking. My car was not clean on leaving, covered in smears. Absolute crap!
April 7, 2026
Reply from IMO Car Wash - Northampton
Many thanks for your review. Please contact us via our Website so that we can investigate further.
Many Thanks
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