Positive experience is related to new drying mits that obviously absorb more fluid than before. Missing star is due to partially faulty foam spreader on the right side of the car - it was obviously vi... See more
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Review summary
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Using the app saves so much time & of course you get rewards. Unfortunately the staff didn't guide me on to the conveyor properly and at the dryer I had to drive off as it wasn't engaging with my whe... See more
Company replied
We always get great and friendly service from the IMO team at Langley Mill, they take care with the car and make sure everything is okay. Yes, prices have gone up, but the car always comes out sparkl... See more
I was very impressed that my car was sprayed down by a human before entering the automated car wash. I’ve used the car wash at Sainsbury’s before and came out with many dirty spots remaining. Today my... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
29K reviews
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The car looked great after the HD wash…
The car looked great after the HD wash however not all the dirt was removed from the tyres. I am unable to access the app despite requesting password reset multiple times.
July 9, 2026
Done well..
July 9, 2026
Unfortunate
For the 1st time, I bought on the app b4 leaving home to wash car that morning as I was going on a trip away. Sadly, on arrival it was closed for maintenance. I had to go to a different local was. I feel mean giving 1 star as this was just unfortunate for me. But I usually hand-wash my car so this was an expensive morning as I paid twice. I have no idea when I might use it. I would not have relied this but....you asked me to.
July 9, 2026
The experince is always consistent
The experince is always consistent. Therefore I always know what to expect. It makes for a smooth transition through the site from arrival to completion.
July 11, 2026
Disappointed with wash at Wrexham Branch
Disappointed with the wash on this occasion. It didn’t remove some of the bird droppings off my roof, which were easily wiped off by myself when I got home. Also the long drying mats that hang and move over your car at the end of the wash were not there. They had been taken off and were lying on the side. They should tell you this before you enter the car wash as you are not getting what you are paying for.
July 10, 2026
Avoid smart pay & Banbury!
Smart pay didn’t produce an email so I was stuck in a queue and even though I could show the payment had been taken via my banking app they made me pay again before allowing me through- I couldn’t turn round. Email came yesterday & I had the car washed on Wednesday so nearly 3 days later! £41 it cost!!!!! Disgusting service
July 8, 2026
A satisfying experience
As an elderly person, I used IMO Car Wash for the first time. Having managed to find the QR code with very limited technical skills, I was pleased to find the whole process was easy. I shall certainly use IMO again.
July 10, 2026
All the staff are amazing
All the staff are amazing. Always helpful, friendly and respectful.
The grounds around the car wash are being updated - the car wash itself definitely needs an update, very tired and worn.
July 9, 2026
Machine didn’t work very well
Machine didn’t work very well, kept stopping. One of the staff also quite rude, had her headphones in and was shouting at customers.
July 11, 2026
Overdue renovation
The staff were very friendly in Norwich, but the car wash itself seems tired and in need of renovation. It left streaks and spots of product all over my car.
July 10, 2026
Not cleaned properly and made scratches…
Not cleaned properly and made scratches on my car
July 10, 2026
Car was immaculate
July 10, 2026
I am was using this car wash after very…
I am was using this car wash after very long time, minimum of 3 years time, that time in past was better, alloys was not too clean, and back behind boot was still wet with little bit of dirt. And I pay over 12£, so I will still using hands car wash near me, car wash more clean and cost only 10£
July 9, 2026
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