IMO Car Wash - Shrewsbury Reviews 29

TrustScore 4 out of 5

3.8

St Michael Street, SY1 2ES Shrewsbury, GB


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Rated 1 out of 5 stars

Usually a great car wash, but this time, the attendant was almost non-communicative, and it was hard to follow his instructions. Then the machine broke as we entered it, and he reluctantly and pa... See more

Company replied

Rated 5 out of 5 stars

I have to park my car in a car park under trees so you can imagine what it looks like after the birds have finished....staff always go above and beyond to get the car as clean as possible. Thank you t... See more

Company replied

Rated 5 out of 5 stars

A pleasant experience from the outset, a warm greeting, an in depth explanation of the available washes and a thorough pre-wash before entering the conveyor. The attendant made sure the car was in neu... See more

Company replied

Rated 4 out of 5 stars

Quick and easy. Was a first time user this weekend. Attendant was very helpful. The brushes did a good job but I’ve spotted there are a couple of areas that are still dirty around the wing mirrors and... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • St Michael Street, SY1 2ES, Shrewsbury, United Kingdom

3.8

Great

TrustScore 4 out of 5

29 reviews

5-star
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1-star

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Rated 5 out of 5 stars

I always use this car wash its great…

I always use this car wash its great using the app to buy one and it gets scanned and youre right in! The guys always pre spray and jet wash the car. They remove bird poo with ease!

May 7, 2026
IMO Car Wash - Shrewsbury logo

Reply from IMO Car Wash - Shrewsbury

Jennifer Joys,

We're happy to hear that you find our car wash great and appreciate the convenience of using our app. It's wonderful that our team's pre-wash service meets your expectations!

IMO Car Wash

Rated 5 out of 5 stars

Great easy quality clean

Great easy quality clean, very thorough.

May 5, 2026
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Reply from IMO Car Wash - Shrewsbury

Philip,

We appreciate your review and are glad you found our service to be easy, thorough, and of high quality. Thanks for the feedback!

IMO Car Wash

Rated 5 out of 5 stars

The man at the car wash was very good

The man at the car wash was very good, always welcoming and does a very good job

May 5, 2026
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Reply from IMO Car Wash - Shrewsbury

MRS JANE BRADDICK,

We appreciate you taking the time to share your experience! We're happy to hear that you were satisfied with the service you received at our car wash.

IMO Car Wash

Rated 4 out of 5 stars

Great carwash to go to

Great carwash to go to

April 30, 2026
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Reply from IMO Car Wash - Shrewsbury

Craig Foster,

We appreciate you taking the time to leave us a review; we are so happy you were pleased with our car wash services!

IMO Car Wash

Rated 1 out of 5 stars

Usually a great car wash

Usually a great car wash, but this time, the attendant was almost non-communicative, and it was hard to follow his instructions.

Then the machine broke as we entered it, and he reluctantly and partially jetwashed the car instead, and half-waved us on as if we were just an annoyance.

I feel for the guy as he was clearly having a bad day, but it was not a good experience.

April 30, 2026
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Reply from IMO Car Wash - Shrewsbury

Paul McGillivray,

We appreciate your feedback. We regret the attendant's lack of communication and the machine malfunction. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Carrie

Great service. Really pleased.

April 26, 2026
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Reply from IMO Car Wash - Shrewsbury

Carrie,

We are really pleased to hear that you had a great experience with our service. Thank you for sharing your positive feedback with us.

IMO Car Wash

Rated 5 out of 5 stars

A pleasant experience from the outset

A pleasant experience from the outset, a warm greeting, an in depth explanation of the available washes and a thorough pre-wash before entering the conveyor. The attendant made sure the car was in neutral and that the handbrake was off.

April 22, 2026
Unprompted review
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Reply from IMO Car Wash - Shrewsbury

John,

We're happy to hear you had such a great experience! It's wonderful that you appreciated the greeting, wash explanations, and thorough pre-wash. Thank you for your positive feedback regarding our attendant's attentiveness.

IMO Car Wash

Rated 5 out of 5 stars

Fab Work

I have to park my car in a car park under trees so you can imagine what it looks like after the birds have finished....staff always go above and beyond to get the car as clean as possible. Thank you to all at IOM Shrewsbury

April 22, 2026
Unprompted review
IMO Car Wash - Shrewsbury logo

Reply from IMO Car Wash - Shrewsbury

Sharron Ridler,

We appreciate your kind words! We're happy to hear that our team consistently exceeds expectations in keeping your car clean, despite the challenges of parking under trees. Thank you for your positive feedback.

IMO Car Wash

Rated 4 out of 5 stars

Service and app really good

Service and app really good just a bit pricey imo but I would use again

April 6, 2026
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Reply from IMO Car Wash - Shrewsbury

Dave Hammond,

We appreciate your feedback and are glad you found our service and app good. We'll consider your comments about the pricing for the future.

IMO Car Wash

Rated 4 out of 5 stars

Quick and easy

Quick and easy. Was a first time user this weekend. Attendant was very helpful. The brushes did a good job but I’ve spotted there are a couple of areas that are still dirty around the wing mirrors and on the windscreen is quite smudged but overall pleased with the wash and the price.

April 5, 2026
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Reply from IMO Car Wash - Shrewsbury

Penny,

We appreciate your feedback and are glad the attendant was helpful! We'll review the wash process regarding the areas you mentioned. Thanks for choosing us for your first wash!

IMO Car Wash

Rated 5 out of 5 stars

Helpful guy

Helpful guy. All good 👍

April 2, 2026
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Reply from IMO Car Wash - Shrewsbury

Elaine,

We're happy to hear that our team member was helpful! We appreciate your positive feedback and are glad you had a good experience.

IMO Car Wash

Rated 2 out of 5 stars

The new operative was reluctant to fold…

The new operative was reluctant to fold in my mirrors. I previously incurred £250 worth of damage to one of my mirrors on my previous Volkswagen Golf 1.6TDCI Estate, when the mirrors were not folded in.
He did not pre wash the exterior of the car as thoroughly as the regular operative.

March 31, 2026
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Reply from IMO Car Wash - Shrewsbury

Charles Gee,

We appreciate you bringing these concerns to our attention. We're sorry that the service did not meet your expectations regarding the mirrors and pre-wash. We will review this feedback to improve our service.

IMO Car Wash

Rated 1 out of 5 stars

Car wash was great - operator was rude!

Car wash was great, however the operator was extremely rude.
He shouted at me to put my car in neutral - I was in the process of and needed to press the break to change gear. He then proceeded to bad mouth me to the car behind

March 21, 2026
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Reply from IMO Car Wash - Shrewsbury

Please contact us directly via email at Customer-Services@imo-carwash.co.uk, so we can investigate this further.

Rated 4 out of 5 stars

Afternoon,

Afternoon,
I used the CeramicXTR £21.00 - My car is clean, except for the windscreens, machine does not dry them and they end still a bit dirty/murky. I would think for £21.00 a better job on the windows?
Thanks,
Les

March 11, 2026
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Reply from IMO Car Wash - Shrewsbury

leslie anderson,

We appreciate your feedback. We're sorry the CeramicXTR didn't fully clean your windshield. We'll investigate why the product underperformed on windows to improve our product's effectiveness. Thank you for bringing this to our attention.

IMO Car Wash

Rated 2 out of 5 stars

The service wasn't great

The service wasn't great, the staff were rude and no clear instructions on what to do.

March 5, 2026
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Reply from IMO Car Wash - Shrewsbury

MRS KAREN JONES,

Thanks for your review. We're sorry the service wasn't satisfactory and the staff seemed impolite. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Gentleman was excellent

Gentleman was excellent, friendly, competent and helpful
Car clean excellent

March 4, 2026
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Reply from IMO Car Wash - Shrewsbury

Teresa,

We appreciate your wonderful feedback! It's great to know you had a positive experience with our friendly and competent team. We're glad your car is clean.

IMO Car Wash

Rated 5 out of 5 stars

Attendant was very chirpy and pleasant.

Attendant was very chirpy and pleasant.

February 19, 2026
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Reply from IMO Car Wash - Shrewsbury

Michael R,

We're glad you found our attendant's service pleasant and helpful. Thank you for your positive feedback; we appreciate it.

IMO Car Wash

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