I have visited most of the car washes locally but have always found IMO the most consistent quality. Th staff are honest, genuine and do a good job, regardless of how busy they are. They have even... See more
Location
Switch locationKew Retail Park, PR8 5RG Southport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Engaged, quality IMO Team at Southport. High quality people doing an equally high quality job. Thank You! 👍👍🏻👍🏼👍🏽👍🏿
Company replied
I really like IMO car washes, my one and only complaint, is that I do think they're a little expensive really, but at the same time, it's a quick convenient and good quality wash. Staff are always... See more
Company replied
I'm being very generous giving two stars, because the one in Southport basically never cleans your car properly. It's ok for a quick wash but expect to finish the car yourself. Come armed with the sha... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Kew Retail Park, PR8 5RG, Southport, United Kingdom
4.0
Great
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from IMO Car Wash - Southport
Mr Lawrence,
We're glad you found our car wash easy to use and fuss-free. Thank you for your positive feedback!
IMO Car Wash
Engaged IMO Team at Southport!
Engaged, quality IMO Team at Southport.
High quality people doing an equally high quality job. Thank You! 👍👍🏻👍🏼👍🏽👍🏿
May 20, 2026
Reply from IMO Car Wash - Southport
Paul ,
Thank you for your wonderful review! We are so glad to hear you had such a positive experience with our team and service. We appreciate your kind words.
IMO Car Wash
Left residue marks on both sides of car
Left residue marks on both sides of car
Had to scrub off with a cloth
May 6, 2026
Reply from IMO Car Wash - Southport
Gary,
We regret to hear about the residue left on your car. We'll review your feedback. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Southport
Kimberly C Major,
We appreciate you sharing your positive experience; we are so happy to hear that it was easy for you and that our staff was great.
IMO Car Wash
The car wash full of watermarks when I…
The car wash full of watermarks when I got home. Southport water is bad and need filtering or it’s leaves streaks and watermarks. Was pointless having it washed and a waste of good money
April 25, 2026
Reply from IMO Car Wash - Southport
STEPHEN SMITH,
We appreciate your feedback. We're sorry the wash left watermarks. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Southport
Paul Waddilove,
We're happy to hear that you found the process easy and the cleaning great! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Great awareness and empathy
Great experience, they were very conscious of the seasonal blossom deluge that had covered the car, paying particular attention to get it all off in the pre-wash, that’s great service and the results were perfect.
April 22, 2026
Reply from IMO Car Wash - Southport
customer,
We're delighted to hear about your great experience! It's wonderful that our team paid particular attention to the seasonal blossom and delivered perfect results. Thank you for your positive feedback.
IMO Car Wash
Great car wash
Great car wash, pleasant staff, good price. Well done, keep up the good work.
April 19, 2026
Reply from IMO Car Wash - Southport
Eddie Rodriguez,
We appreciate you taking the time to share your positive experience! We're so glad you were pleased with our service, staff, and prices.
IMO Car Wash
First time using auto carwash
First time using auto carwash - guys on site were helpful in what to do and where to put my car. And carwash itself gave it a much needed wash.
April 11, 2026
Reply from IMO Car Wash - Southport
Emma B,
We're happy to hear that our team was helpful during your first auto carwash experience, guiding you on what to do. We're glad the wash met your needs!
IMO Car Wash
Reply from IMO Car Wash - Southport
customer,
We appreciate your feedback. We're so happy you were delighted and found our staff polite, and that you received a great wash from us.
IMO Car Wash
Reply from IMO Car Wash - Southport
Naomi Renee Peirega,
We're happy you had a good experience! It's great to know you got a nice, clean car without a big expense of money or time. Thanks!
IMO Car Wash
Reply from IMO Car Wash - Southport
David James,
We appreciate your feedback. We're so happy you found our staff helpful and friendly and that you had an easy experience with us.
IMO Car Wash
I paid £9.50 for the diamond wax
I paid £9.50 for the diamond wax. The attendants sprayed a small amount of stuff on the sides on my car and very quickly used a brush on the back window, they didn’t brush the sides of the car or the front. My wheels weren’t scrubbed which is something I paid for too. For the same cost I could have taken my car to a hand wash and had a much better clean. My car still has dirt on the sides and the back. Won’t be bothering coming back again.
March 11, 2026
Reply from IMO Car Wash - Southport
customer,
We appreciate your feedback. We're sorry the diamond wax didn't meet your expectations, especially regarding the wheel cleaning and application. We will review our processes. Please contact us directly at Customer-Services@imo-carwash.co.uk.
IMO Car Wash
Cleans the car very well.
March 9, 2026
Reply from IMO Car Wash - Southport
Andrew Selby,
We're happy to hear that your car was cleaned very well! Thank you for taking the time to leave us your positive feedback.
IMO Car Wash
Reply from IMO Car Wash - Southport
Rae,
We appreciate your feedback! We're so glad you found our staff and service wonderful, and our prices good. Thank you for sharing.
IMO Car Wash
Friendly attendant. Very good prewash
The attendant was friendly and gave my car a very good wash with jet wash and brush before it went through the car wash. This attendant is the best one there.
March 3, 2026
Reply from IMO Car Wash - Southport
Julie B,
We appreciate your kind words! We're happy to hear that you were pleased with the service provided and the wash quality. We'll be sure to pass along your compliments.
IMO Car Wash
Reply from IMO Car Wash - Southport
Catherine Hibbert,
We appreciate your feedback and regret the double charge. We will investigate this issue.
IMO Car Wash
It was my first time using them and I…
It was my first time using them and I found the two fellas a bit rushing. The car in front got a wash down before going through the actual car wash section . Mine didn’t and mine was dirty . Typical as it was a bmw sports car 🤔
February 23, 2026
Reply from IMO Car Wash - Southport
Kevin Winrow,
We appreciate you bringing this to our attention. We're sorry to hear that your vehicle wasn't prepped like the one before it. We'll review our procedures to ensure consistent service for everyone. Thanks for your feedback.
IMO Car Wash
threatened behaviour
use this car wash today paid for an ultra HD got a rain guard wash went back to tell them and the person who was in charge of the car wash threatened us told us to get out. He was very threatening felt unsafe. Do not use this car wash.
February 21, 2026
Unprompted review
Reply from IMO Car Wash - Southport
Carolyn Barton,
We regret that you received the incorrect wash and that the staff member behaved in a threatening manner, making you feel unsafe. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Southport
Linda Lennon,
We appreciate you sharing your positive experience with us and are so glad our assistance was helpful!
IMO Car Wash
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.