IMO Car Wash Reviews 

32,802
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 16,964 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being friendly, helpful, and professional, making the car wash experience pleasant and efficient. Many people report that the car wash provides an excellent and efficient service, often leaving their vehicles looking clean and new. However, some customers noted inconsistent cleaning quality, with issues like dirty wheels, unwashed bugs, or water marks remaining. A few others felt pricing was high for the service received, or experienced problems with specific equipment not functioning correctly. Additionally, a small number of reviewers reported encountering rude staff members.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many expressing dissatisfaction with the cleanliness... See more

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, politeness, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction, noting that... See more

Product

Customers had ambiguous experiences with the product, with some finding the Eco wash as good as triple foam... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the prices reasonable and even good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy Scan and Pay, loved it. Pre wash and employee guidance was also fine, the process is very clear. 4 star only becaus the car was not very clean after the wash. for lesser money it can be clean... See more

Rated 4 out of 5 stars

washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more

Rated 4 out of 5 stars

I loved the idea of being able to pay using the App in advance, but it gave me SO MUCH trouble! It kept timing out and not letting me pay. It did work in the end, but then we had to battle the sunsh... See more

Rated 4 out of 5 stars

The Christchurch wash is very good . The only reason I couldn’t give 5 stars is because my wheels are never quite taken care of enough and always need extra when I get home . Can’t fault the actual wa... See more


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

33K reviews

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3.8

All reviews

(32,802)

29,835 reviews in the last 12 months

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Rated 5 out of 5 stars

May favourite car wash

May favourite car wash, so quick and convenient. I normally have a special offer with money off a wash but unfortunately not this time. Saying that it's still great value and exactly what I need. They guys at he wash are A1 and courteous. Well done!! 👍🥳

August 8, 2026
Rated 5 out of 5 stars

Very well run business

Very well run business. Love that they use jetwash first before going through the conveyor wash. They don't skimp on the amount of cleaning products used either.

August 4, 2026
Rated 3 out of 5 stars

Ok but not great clean

Car wash was good for general dust and dirt buildup but the finish wasn't great and was left with smeary finish on the windows and not great cleaning in areas like the windscreen edges and around the wing mirrors. Not sure the price was worth it compared to a hand car wash which might cost slightly more but would end up with much better finish

August 5, 2026
Rated 1 out of 5 stars

Unhappy

As I went through the car wash it kept stopping because the lady behind me was nervous that what I was told by a worker. she kept putting her foot on the break so my car didn’t get washed very well when I went to a worker he said it’s okay I will dry my car however my car wasn’t washed very well and when I asked to go through again, he said the line was too long.I wasn’t happy with it. I wouldn’t recommend the car wash.

August 8, 2026
Rated 3 out of 5 stars

Useful car wash but patronising attendant

This is a useful car wash, which I have used many times over many years. I no longer live in Hull though, so this time I was just visiting. However, the attendant annoyed me so much that if I'm in Hull and need my car washing, I might use a different IMO in the future.

I have an automatic car that is difficult to put into neutral. No idea why, but the easiest way to do it is to turn the car off and on again. I also have an electric handbrake with auto hold, amongst other features. It's not a car that was designed to be manually put into neutral with the handbrake off. In fact, it actually resists it. So getting the car into the right position was challenging. That has nothing to do with the fact that I'm a woman and much more to do with the fact that I've never taken it through an IMO before.

Not only was the guy mansplaining the whole thing but he also kept calling me "Darling!", which was super patronising. He was also very impatient given that the entire place was empty. He kept saying, "I do it!" then making things worse. Grrr.

The next time I stopped, I discovered that the car was covered in water marks, which I had to rub off. It is definitely significantly cleaner than it started out, but it wasn't the best experience.

August 6, 2026

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