The service from the attendant was good. The car wash machine wasn't fully functional as the foam spray wasn't working. The attendant had to apply soap and foam manually before entering the machine. T... See more
Company replied
Location
Switch locationWashington Road, SR5 3LA Sunderland, GB
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Great fast service and car came out gleaming on the HD wash defo worth the extra money. Also download and paid on the app so much easier pre paying.
Decent finish and a helpful bunch of lads at local one, the app is abit complicated for first time navigation, so people not clued up will struggle.
Company replied
Imo carwash was quite good. Unfortunately they've become more expensive and less affective in cleaning. I will never pay for a valeting after the first one I had done, it was atrocious. That one w... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Washington Road, SR5 3LA, Sunderland, United Kingdom
3.9
Great
13 reviews
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Great fast service
Great fast service and car came out gleaming on the HD wash defo worth the extra money. Also download and paid on the app so much easier pre paying.
May 26, 2026
Short wait and a great price
Short wait and a great price. Friendly staff. Spotless car.
May 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The service from the attendant was…
The service from the attendant was good. The car wash machine wasn't fully functional as the foam spray wasn't working. The attendant had to apply soap and foam manually before entering the machine. The machinery was looking tired and brushes were worn.
May 21, 2026
Reply from IMO Car Wash - Sunderland
customer,
Thank you for your feedback. We're glad to hear about the good service from our attendant. We're sorry the car wash machine wasn't fully functional and will address the issues with the foam spray and worn brushes.
IMO Car Wash
Decent Finish
Decent finish and a helpful bunch of lads at local one, the app
is abit complicated for first time navigation, so people not clued up
will struggle.
April 13, 2026
Reply from IMO Car Wash - Sunderland
IAN PARKIN,
We appreciate your feedback regarding the app's navigation and the team's helpfulness. We are actively working to simplify the app for all users.
IMO Car Wash
Absolutely awful the machine took my…
Absolutely awful the machine took my full wing mirror off and the staff did not care at all said these things can happen!
April 19, 2026
Reply from IMO Car Wash - Sunderland
A member of our customer service team will be in touch soon via email
IMO Car Wash
Reply from IMO Car Wash - Sunderland
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - Sunderland
20/09/2012 16:17,
We're happy to hear that you consistently have a great car wash experience with our nice staff. Thank you for your positive feedback!
IMO Car Wash
It’s great
The lad that works there always does a good job and is friendly and thorough. Well done
February 21, 2026
Reply from IMO Car Wash - Sunderland
Mansford,
We appreciate your kind words! We're happy to hear that you consistently receive friendly and thorough service. Thank you for recognizing our team's great work.
IMO Car Wash
Reply from IMO Car Wash - Sunderland
Sharon Giles,
We're happy you found our car wash quick and the best, with a reasonable price. We appreciate your positive feedback and thank you!
IMO Car Wash
Reply from IMO Car Wash - Sunderland
Martin,
We're glad you enjoyed your experience and that we provided a thorough car wash. We appreciate your positive feedback and your recognition.
IMO Car Wash
Reply from IMO Car Wash - Sunderland
DB,
We appreciate your feedback and regret that the alloy cleaning was not up to par. We will review our processes.
IMO Car Wash
Reply from IMO Car Wash - Sunderland
John,
We're glad you enjoyed your experience with our team! Thank you for your positive feedback; it means a lot to us.
IMO Car Wash
Reply from IMO Car Wash - Sunderland
Hi Julie,
Thank you for taking the time to write out this review its very much appreciated.
IMO Car Wash
IMO CARWASH DEPLORABLE
Imo carwash was quite good. Unfortunately they've become more expensive and less affective in cleaning.
I will never pay for a valeting after the first one I had done, it was atrocious. That one was in washington Tyne and wear.
Today I asked the attendant to give attention to the wheels. That was a waste of time.
I inspected the resut of today's carwash at Hylton castle sunderland. Pathetic, it had the same bird poo on the roof and boot, along with the same handmarks on the doors.
£8 for a car wetting, not a wash.🤦♂️
August 14, 2025
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