IMO Car Wash - Tonbridge Reviews 71

Staff very friendly.car come out clean.will be back

Excellent service by an able team

Quick and very effective car wash. Nicely clean and looking good again.

Top quality service. Friendly staff

I have been washing my vehicle here for over 2 years and the service i recieve from Ben & Fred is exceptional. They are always looking after their loyal customers vehicles EVERYTIME. I intend to continue using this car wash as my preferred centre for the forseeable future. Highly recommended, you wont be disappointed

Polite efficient good job

Excellent service provided by the staff and management. They made my car brand new. Highly recommend

The app is consistently unreliable- this is not a connectivity/5g issue - it is purely the app. Three times I have had to pay for my car wash without using the app and the relevant discount/loyalty points that come with the app. Last weekend I was able to use the app on site, paid for a car wash and payment was successfully taken from my bank account. The wash failed to display in my app however so I had to pay again for the car wash using my bank card. This has resulted in me paying twice for the car wash. I have logged a complaint as advised by the operative on site who said this happens a lot. I can't even say the wash is that good for the price, In future I will pay the £2 extra and have my car washed by hand when I do my food shop!

My car is clean. It was an only an eco wash and it’s pretty good value. I’d use again despite the three star rating. Payment system with the QR code is really convenient too.

However, service was abysmal. I’ve not used a car wash like this since I was a child myself so I had no idea (perhaps stupidly) that you’re on a sort of conveyer belt through the stages.

As I approached, the man shouted at me to drive to the right. I was momentarily confused as the right was away from the car wash. In my very swift moment of confusion, he snapped, ‘Your right! And if you don’t know where your right is, it’s towards me.’ This wasn’t delivered with humour or in a style of a joke. It was raised voice annoyance. Then he angrily pointed at a sign to follow for when I was in the wash.

I strongly suspect if I were a male, that’s not the experience I would have received.

The staff are very helpful making sure the car is in the correct alignment.

I paid for an ultimate clean but got a diamond wash

The chap there was professional friendly and patient when I was struggling with the QR thing. He deserves a pat on the back. Well done!!

Excellent service, quick wash great results

Friendly and efficient. A good value service that quickly cleans your car to a good standard.

Chose the Elite service. Quick and easy to pay. Friendly staff. Didn’t get full 5 stars as still had some dried in dirt on my bonnet afterwards.

I usually use this car wash for wash and valet
My car looks like new
Thank you IMO Tonbridge

Like that there's rarely long queue & vehicles go through very quickly. Unfortunately, paid for a tripple wax at my last visit & definitely no wax was applied. This being the tricoloured foam right at the entrance. I didn't complain because I was in a hurry, but it would be nice to receive compensation/credit.

Was there yesterday happy with the service staff very polite will be back again

Poor, ill mannered and consistently unhelpful staff and sight owner. The machine is good and value for money however will stop to go as staff went to lengths to say why do you come here.