IMO App generated invalid QR code. Staff initially refused washing service based on invalid QR code despite providing payment proof. Staff asked me to pull back my car while 10 cars in the queue were... See more
Company replied
Location
Switch locationBergstr. 13, 69469 Weinheim, DE
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Nice sevice, but I was disappointed that I paid 3€ extra to really clean the windshield and it still didn't come out clean
Company replied
Staff Perfect Service great APPLICATION fine Vorwäsche nicht im Paket, extra zu bezahlen. Dies könnte verbessert werden.
Company replied
I recently visited ImmoWash and had a disappointing experience with a voucher issue. I paid using a coupon that was supposed to give me a €5 discount on the UltraWash, which is exactly the service... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Bergstr. 13, 69469, Weinheim, Germany
3.8
Great
44 reviews
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Car wasn’t clean
Car wasn’t clean. Even with high pressure pre wash the windscreen still dirty.
May 11, 2026
Reply from IMO Car Wash - Weinheim
Dirk-Joachim Drews,
We appreciate your feedback and regret that your car was not cleaned to your satisfaction. Please email us directly.
IMO Car Wash
Nice sevice
Nice sevice, but I was disappointed that I paid 3€ extra to really clean the windshield and it still didn't come out clean
May 6, 2026
Reply from IMO Car Wash - Weinheim
Kunde,
We appreciate your feedback. We're sorry the windshield cleaning wasn't satisfactory, especially after paying extra. We'll review our procedures to ensure better results.
IMO Car Wash
Great Service for a good price. 👍😎
Staff Perfect
Service great
APPLICATION fine
Vorwäsche nicht im Paket, extra zu bezahlen. Dies könnte verbessert werden.
April 23, 2026
Reply from IMO Car Wash - Weinheim
Rüdiger,
We're happy to hear that you found our staff and service to be great, and the app fine. We appreciate your feedback regarding the pre-wash and will consider this for improvements.
IMO Car Wash
Not clean and extra charge in Cash for…
Not clean and extra charge in Cash for manual prewash. Thats bad!
March 20, 2026
Reply from IMO Car Wash - Weinheim
Hallo 😊
vielen lieben Dank für deine 5-Sterne Bewertung!
Wir freuen uns schon auf deinen nächsten Besuch 🚗✨
Viele Grüße
Dein IMO Car Wash Team
IMO App does not work - terrible service
IMO App generated invalid QR code.
Staff initially refused washing service based on invalid QR code despite providing payment proof. Staff asked me to pull back my car while 10 cars in the queue were observing. Eventually supervisor rectified the issue by filing a complaint to IMO and car wash service was provided. No free upgrade offered. Even paid 3 EUR extra for pre-treatment of tough dirt.
January 31, 2026
Reply from IMO Car Wash - Weinheim
Hallo bigfoot,
Thank you for taking the time to describe the incident in such detail.
We are very sorry that the IMO app generated an invalid QR code and caused you such an unpleasant situation—especially in front of other waiting customers. We would also have hoped to offer you some compensation (e.g., an upgrade) for all the stress you experienced.
Please email your request to info@imowash.de and, if possible, include proof of payment as well as the date, time, and location. We would like to review the incident and find an appropriate solution for you.
Thank you for your patience and your honest feedback.
Best regards,
Your IMO Car Wash Customer Service 🚗✨
I recently visited ImmoWash and had a…
I recently visited ImmoWash and had a disappointing experience with a voucher issue. I paid using a coupon that was supposed to give me a €5 discount on the UltraWash, which is exactly the service I wanted.
The employee scanned the voucher, then scanned something else, and in the end both the €5 discount voucher and an additional free UltraWash that I also had were marked as used. As a result, both benefits were gone, and I effectively lost the €5 discount without receiving what was promised.
It’s frustrating to lose vouchers like this due to a handling or system error. I hope ImmoWash can improve how vouchers are processed and ensure customers don’t lose valid discounts.
January 16, 2026
Reply from IMO Car Wash - Weinheim
Thank you for your great feedback. We’re very pleased that our service met your expectations.
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