IMO Car Wash Reviews 

31,886
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive service experience. Many are satisfied with the car wash results, noting their vehicles come out spotless, gleaming, and looking new after a professional and quick service. However, some customers noted dissatisfaction with the cleaning quality, reporting cars not thoroughly clean, water marks, or specific areas like wheels and mirrors being missed, leading to questions about value for money. Additionally, a few people felt the pre-wash was minimal or rushed, and some reviewers mentioned instances of poor service, such as attendants being unhelpful or closing early.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers praising the amazing team, quick service, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with some reporting positive outcomes such as a clean,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction, noting... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing reasonable and offering good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.

Rated 4 out of 5 stars

8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter

Rated 4 out of 5 stars

Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.

Company replied

Rated 3 out of 5 stars

Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(31,886)

28,910 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed ☹️

Its was just a basic machine wash, considering it was suppose to be £19 original price i had so many marks on my car, the car before had a slight scrub on part of their car we didn’t even have the scrubber touch my car, literally done so fast water sprayed on car then in the machine
My husband first said he will bring his car n do his and i was gonna come in a couple of weeks but not after that. Did download the app but gonna delete it now just wasn’t worth £19, to be fair wasn’t worth the £5 i paid. So quick n rushed

August 2, 2026
Rated 5 out of 5 stars

Mop don't Mope! ? !

At last you have now cleaned up the inside of the car wash tunnel. Watch your business grow!
But about 8 out of the 30 or so long drying mops at the end are missing. That is about 33% less efficient than the job I paid £20 for! Do you care?
The mops did look newer and cleaner the other day, but they are beginning to look dirtier again now. Again, who cares, anyway, if IMO business succeeds?
Clean up your act - cleaning up cars is your business!

August 1, 2026
Rated 5 out of 5 stars

Reliable car wash with fantastic local staff

I drive an older car, so I really prefer not having to waste time washing it by hand. IMO Car Wash offers a very quick and convenient way to get the car cleaned every couple of months for a very reasonable price. The staff at the Rotherham location are always helpful and generally do a fantastic job. Highly recommend!

August 2, 2026
Rated 1 out of 5 stars

Don’t bother

Don’t bother, had eyelids on my headlights and one of them came off due to the wash. Also, afterwards there was loads of watermark on my windows making it look not clean.

August 1, 2026
Rated 5 out of 5 stars

IMO Wakefield is a great service

IMO Wakefield is a great service, they pre wash the car before the wash cycle begins making sure that under the rear air breaker is clean.
The ceramic clean although expensive leaves the car gleaming. My only criticism is the wipe clean at the end, doesn't take all the water marks away. Other than that I would highly recommend this business.

June 20, 2026
Rated 1 out of 5 stars

Disappointing service and disrespectful staff

I would not recommend this car wash. The quality of the service was disappointing, and the worker was unprofessional and disrespectful. Customer service is just as important as the quality of the wash, and unfortunately my experience did not meet even basic expectations. I hope they improve their staff's attitude and treat customers with more respect in the future.

July 26, 2026
Rated 1 out of 5 stars

I scan the app as advertised

I scan the app as advertised, saying if i buy Ceramic XTR with scanning the qr code i will get a free triple foam but i didn't get it and when i ask the staff they said to contact the customer service, i send them a message and no response.

August 1, 2026
Rated 5 out of 5 stars

Great experience

Easy to order and pay. Clear signs and instructions. Friendly, enthusiastic and professional staff. Went gor the mid-range wash ... car looks brilliant!

August 1, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look