Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.
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8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter
Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.
Company replied
Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
32K reviews
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Great service friendly staff.
June 20, 2026
Good service and the car is cleaner…
Good service and the car is cleaner than with other carwash places.
August 1, 2026
The spray they put on the car before it…
The spray they put on the car before it gets washed left run marks on the paint work , not happy at all .
July 31, 2026
Good service easy to use app and reasonable price
The service is great everytime, easy way of payment and easy to use app. And most of all reason price great service what else can you ask for. 👍👍 Highly recommended.
July 30, 2026
Difficult to order multiple triple foam…
Difficult to order multiple triple foam usage washes. Only expensive options seem to be available
July 31, 2026
I had to wait for 20 mins as the…
I had to wait for 20 mins as the operator was busy and the windscreen had some dirt remaining after the triple foam cycle
July 30, 2026
Not a great experience
The car wash itself smells foul, the water smells stagnant. Staff member was very rude. Will not be returning
July 30, 2026
Not very freindly and staff quite…
Not very freindly and staff quite abrupt. Did the job though smeary finish
July 30, 2026
They always do a great clean of my car
July 31, 2026
Paid online than was told to pay again…
Paid online than was told to pay again once,he walked off cane back i showed him qr code.he wasn't happy. I than had to get out of the car to ask him why he not spraying the wheels which he was doing for every car.
July 31, 2026
Wheels still dirty first & last time…
Wheels still dirty first & last time for £11 I will stick my normal hand washer
August 1, 2026
Barcode in email booked of the app…
Barcode in email booked of the app didn’t show?
Had to pay £5 to use wash!
July 29, 2026
Car wash wasn’t working in Elmers End…
Car wash wasn’t working in Elmers End car wash, so I paid for a wash only to be told I can’t use it
July 28, 2026
Staff was brilliant
Staff was brilliant, thanks to the guys!
Definitely I will come back again ☺️
July 30, 2026
After the wash there was some sort of…
After the wash there was some sort of residue left on my windows and the black trim on my car and parts of the paint causing me to have to wash my whole car by hand afterwards to remove it all
July 22, 2026
Couple of the things that were stated…
Couple of the things that were stated on the wash description were not carried out
August 1, 2026
No wait
No wait, paid by the app, car cleaned up very well. Smiling staff too so that's always a good sign.
August 1, 2026
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