Really impressed with the service at IMO Car Wash Worcester. The staff were friendly, professional, and worked quickly without missing the details. My car looked spotless inside and out, and the finis... See more
Company replied
Location
Switch locationSherriff Street, WR4 9AB Worcester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve already reported my concerns. I’ve detailed the issue. I’m not looking for vouchers or to be compensated. I’m not prepared to give any further details. I’ve reported it, it’s up to you if you... See more
Company replied
I’m very impressed with the full valet service at IMO car wash in Worcester on 27 December 2025. The team did a thorough job and the car was spotless inside and out, including areas that are often... See more
Company replied
Visited this car wash I had my car washed a month ago opted for the full package. The team did an outstanding job. They even managed to remove the marks which other car washes couldn’t remove. I’m n... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Sherriff Street, WR4 9AB, Worcester, United Kingdom
3.9
Great
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really impressed with the service at…
Really impressed with the service at IMO Car Wash Worcester. The staff were friendly, professional, and worked quickly without missing the details. My car looked spotless inside and out, and the finish was much better than I expected. Great value for money and I’ll definitely be coming back again. Highly recommend
May 14, 2026
Unprompted review
Reply from IMO Car Wash - Worcester
Uzair ghaffar,
We're happy to hear you were impressed with our service in Worcester! It's great to know our team was professional and efficient, and that you were pleased with your car's spotless finish. Thank you for your positive feedback and recommendation!
IMO Car Wash
Good Service
Nadeem provided great service. Would want to come back again.
May 5, 2026
Unprompted review
Reply from IMO Car Wash - Worcester
Yikai Ong,
We're happy to hear that you had a great experience. We appreciate your feedback and look forward to your next visit with us!
IMO Car Wash
Rubbish Service
Got charged double at the one in worcester and all I was told was “contact them” no help at all.
May 2, 2026
Reply from IMO Car Wash - Worcester
Jayne,
We appreciate your positive feedback and are so glad you were greeted well! It's great to hear you received a top-class clean. Thank you!
IMO Car Wash
I’ve already reported my concerns
I’ve already reported my concerns. I’ve detailed the issue. I’m not looking for vouchers or to be compensated. I’m not prepared to give any further details.
I’ve reported it, it’s up to you if you look into it or not.
I took the time to write in and explain the poor service and wash. I was then asked to supply evidence.
Not my job.
April 19, 2026
Reply from IMO Car Wash - Worcester
Mr. Kevin Palfrey,
We appreciate you bringing this to our attention. If you can please get back in touch with the information we've requested we can look into this further for you.
IMO Car Wash
Friendly staff and a quick service
April 11, 2026
Reply from IMO Car Wash - Worcester
Hayley Jones,
We appreciate you sharing! We're so happy to hear that our staff was friendly and our service was quick for you during your visit with us.
IMO Car Wash
Reply from IMO Car Wash - Worcester
Sam,
We appreciate your positive feedback and are so glad you find our service reliable. Thank you for taking the time to share.
IMO Car Wash
Seemed more attention to deal on this…
Seemed more attention to deal on this visit, but not overly happy or friendly. Only speak if spoken to- such a shame as would make the experience better.
April 3, 2026
Reply from IMO Car Wash - Worcester
Sally baker,
We appreciate your feedback and are sorry that our team's interactions did not enhance your visit. We'll work on improving our team's engagement to create a better experience.
IMO Car Wash
Great service here!
Fast, friendly and brilliant service. Attention to detail is top notch
April 4, 2026
Reply from IMO Car Wash - Worcester
Laura Pearce,
We appreciate your feedback and are so glad to hear you received fast, friendly, and brilliant service. We're happy our attention to detail stood out!
IMO Car Wash
Great product Ultra HD
Great product Ultra HD, it gives me extra protection specially when it rains and great Service.
March 22, 2026
Reply from IMO Car Wash - Worcester
Bruno Santos,
We're happy to hear that our product provides you with extra protection, especially in rainy conditions. We appreciate your recognition of our service and your positive feedback!
IMO Car Wash
Don't use their app to purchase - staff are idiots
Rolled up to the forecourt and saw signage to use the app to purchase a car wash so did this as I was in the queue. Got to the attendant who attempted to scan my QR code and then left. I was then approached by what I assume was a manager and was told they don't accept the QR code I'd just purchased via the advertising on their forecourt and that I would have to pay again using a card machine. I asked for a refund for the code, he refused and I left.
Honestly I was left fuming and flabbergasted about the complete idiocy or it all. The fact they are advertising on their premises and they don't accept it is baffling. Still waiting to here back from there head office for a refund.
-----
Edit: refund has been processed, waiting for it to clear to my account (23rd March 26)
March 22, 2026
Reply from IMO Car Wash - Worcester
Please contact us via our Website so that we can investigate this matter further.
Many thanks
i paid for full wax £11.40 and my front…
i paid for full wax £11.40 and my front wheel alloys were dirty still the back ones were lovely and clean. my driver side mirror had mud stuck onto it still and still marks on bonnet. i had to clean more myself at home.
March 22, 2026
Reply from IMO Car Wash - Worcester
Please contact us via our Website so that we can investigate this matter further.
Many thanks
My van came out still dirty
My van came out still dirty. If I’d had more time I would have complained to the operators!
March 18, 2026
Reply from IMO Car Wash - Worcester
Mike J,
We regret that the van was not cleaned to your satisfaction. We appreciate your feedback and will review our processes to improve.
IMO Car Wash
Reply from IMO Car Wash - Worcester
PETER WOOD,
We're so happy to hear that our quick and effective car wash provided a great finish for you! We appreciate your positive feedback.
IMO Car Wash
Reply from IMO Car Wash - Worcester
Kim,
We appreciate you sharing your experience! We're so glad to hear that our staff was helpful and did a great job.
IMO Car Wash
Don't pay more than basic!
Paid for triple foam, no pre attended wash. Wheels were still very dirty. Rude staff
March 13, 2026
Reply from IMO Car Wash - Worcester
customer,
We regret that the wash and service did not meet expectations. We appreciate your feedback and will address this with our team. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Worcester
Customer,
We appreciate your feedback. We're so glad to hear you found our process quick and our staff friendly and that you had an easy experience.
IMO Car Wash
Car was left with dirt still on the…
Car was left with dirt still on the wheels and roof and under and around the wipers
March 6, 2026
Reply from IMO Car Wash - Worcester
G.,
We appreciate your feedback and time. We regret that our service did not meet expectations regarding cleanliness. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The app for paying is so easy and convenient!
I was in the queue and panic - NO cash! I was so happy to see I could pay on the app! So easy and quick! I had a receipt and I was reassured it is a valid taxpayer business. The clwaning job was great, my car was filthy having been down the muddy lanes, the tyres so clean now! Thank you!
March 3, 2026
Reply from IMO Car Wash - Worcester
Debra Newton,
We're happy to hear that you found our app convenient when you realized you had no cash! It's great to know the cleaning was effective, especially after driving on muddy lanes. Thank you!
IMO Car Wash
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.