Impactenergyecogrants Reviews 

Avoid this company. Extremely disappointing experience from start to finish.

They came out, surveyed the whole house, took photos, and led us to believe everything was going ahead for free loft insulation under the grant scheme. We were told it was approved and progressing, especially due to a health condition in our household (asthma), which made it even more important.

Then suddenly the story changed — we were told it had to go through a doctor, and after that we heard nothing. No updates, no communication, no follow-up. We were completely left in the dark.

Because of this delay and lack of communication, we missed the opportunity to go elsewhere while funding was still available. It now feels like they prioritised quicker and easier jobs while leaving ours hanging.

To make things worse, after all of that, they came back offering for us to pay and finance the work ourselves, which completely defeats the point of the grant they originally pushed.

Overall, we feel misled and let down. If they had been honest from the start or kept us informed, we could have made other arrangements. Instead, we’ve been left back at square one.

Would not recommend.

Had Solar panels installed recently and would highly recommend this company. Work was very efficient and to a high standard. Would highly recommend. Looking forward to seeing a reduction in my energy bills.

Had loft insulation and internal wall insulation. Really happy with the work. Brilliant customer service..house feels alot warmer!

Used Impact energy to switch my boiler to an air source . Mkyle was great he explained step by step what would happen . Run really smooth would definitely recommend !

Had solar fitted recently, easy process from start to finish. The team were great very professional and helpful from first contact to final installation

Thank you so much

We had solar and battery installed, really helping with my fuel bills. Love that I can see what I am saving and what I am using, made me more aware to save money, installers were great and love Yorkshire Tea now!!!

Had a heat pump and solar pv fitted , can not recommend these guys enough saved me loads of money and the guys who fitted were really polite and helpful !

Fantastic customer service from Marco, he explained everything perfectly and went the extra mile to make sure i was a happy customer.

The Moldova insulation & plastering team that Impact Energy use are probably the hardest working, conscientious, polite and top quality tradesmen that I have seen in the last 20 years - their work left me warm, happy and they tidied up like they had never been in my property - can't recommend them enough.

Initiated the process through our energy provider, Octopus.
Had various phone calls from various people at Impact Energy. In the end Peter got a grip of it all and we communicated with emails, and that worked well from then on.
After a few weeks had a visit from the surveyor who informed us the attic was insulated enough, well over 6”. So it was the cavity wall insulation to be done. Ours is a 1899 semi type of house. He stated that we would definitely feel the difference. Also told us the installers would need scaffolding because of our conservatory.
A few more weeks it then all came together and in the one week scaffold went up, installers in quickly followed by the extractor fitters and then the trickle vent fitter. All good lads polite and tidy workers, considering the job they had to do. Scaffolding came down couple of days later and all in all we are very happy with the process and Impact Energy. Thanks.

Central Heating system and Insulation
Just wanted to say thank you to Jacob and the team who installed the CH etc for my sister in March. The team were very thoughtful and efficient as my sister was very poorly at the time. They did a fantastic job for her and very quickly. Jacob was so kind with the paper work as well and helped make it so easy. I would highly recommend the whole team and wish them well in the future.

I had heating/ solar panels fitted in December with a grant. Can’t fault the men that worked here especially the plumbers, Lee and his team were amazing! However, I was fitted a tank that didn’t fit the space so now have an enormous tank protruding in my hallway with no door, they were sending someone but still waiting two months later! My biggest issue is lack of information, had anyone told me I would have this tank issue, I wouldn’t of had it done, had anyone told me about the fan that has now taken over my patio, I wouldn’t of had it done and worst, if anyone had warned me of the cost of running it I definitely wouldn’t of had it done. I’m frightened now to have heating above 18 and to scared to put the oven on! Biggest regret I’ve had in a long time.

Thanks Mike
Everything went as planned, workers were excellent & one of them even repaired & replaced a faulty cistern, they all liked a cuppa tea or coffee ☕️ which is expected up in Cumbria.
Kind regards
Donald Graham

Surveyor came to view the property. As it is a rental had told him to call when he had arrived. Tenant called to say that some guy was wandering round in the garden taking photos.
Went to the property and surveyor started trying to measure up the property, was either very bad at his job or had never done it before. I was with him as the house was unoccupied.
After an hour he still had not finished the ground floor. He then said he could not continue with me watching him. All felt very strange.
Asked him to leave the property.
Spoke with their office about this.
Never heard from them again.
Very concerning and possible scam

Contacted me twice. Cancelled inspection then arranged another. Waited in all day and they never arrived. Not even a phone call. DO NOT USE

The workmen were polite and courteous. Work was completed without any issues and to a high standard. Can not recommend highly enough.