www.imperialbamboo.co.uk Reviews 

193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the mattresses, noting significant improvements in their overall sleep quality and effective relief from persistent back and body pain. Consumers also highlight the wonderful softness of the pillows that greatly enhance their nightly rest and relaxation. Some reviewers were happy with the outstanding customer service, mentioning that the store staff provided very knowledgeable, attentive, and friendly assistance. Many buyers genuinely appreciate the thorough product explanations and helpful recommendations received during their visits. Reviewers consistently recommend these products to anyone seeking better health and comfort.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting incredible comfort and relief... See more

Quality

People report positive experiences with quality, highlighting that the mattresses and pillows provide... See more

Staff

Consumers find staff to be positive, highlighting outstanding and friendly service from knowledgeable team... See more

Customer service

Reviewers consistently highlight positive experiences with customer service, praising helpful team members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing products!! Excellent quality and durability. I had severe lower back pain for many years and tried many high price mattresses but nothing has worked like this one. Quicker results. I am very h... See more

Rated 5 out of 5 stars

Klaudya was very helpful to us she was telling her own experience using the mattress that Will Help my back problem. As myself with scoliosis I hope I Will wake up without back problem anymore and im... See more

Rated 5 out of 5 stars

Excellent mattress! I had extremely bad back pain but the staffs helped me find the best exact firmness that suit my body weight. I suffered from back pain for many years but once I started using this... See more

Rated 5 out of 5 stars

Thank you for Imperial Bamboo for this comfortable mattress I really was impress of the customer service and I was welcome to try some of the mattresses in the shop in Stratford Westfield. I was with... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

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4.8

All reviews

(193)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

The most comfortable mattress in the…

The most comfortable mattress in the whole wide world. I look forward to crawling into my bed every night. These are great, wow these are really nice sheets. I am happy & my partner is happy with the mattress

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with your…

I couldn't be happier with your products, sheets pillow cases and the towels. Taking a shower, drying off with my Christy towel then sliding between my bamboo linen sheets is amazing. I didn't know what I was missing, it's like day and night how well I sleep now. I almost feel sorry for people sleeping on other sheets.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. The mattress is really good for me and my partner was suffering from our old mattress it was too soft. Imperial bamboo feels so good. I was customized the mattress also to our eu bed as it was no standard UK size. All service was smooth.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! Good service. I was walking in Westfield then I saw the pillow made from bamboo and was thinking of having a touch. In the end decided to buy the mattress. It was my best black Friday purchase the mattress feels the same as I need as I got back problem. The pillows are cooling. Thank you imperial bamboo. I will definitely recommend it to all my relatives.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service and terrible…

Horrible customer service and terrible product.

I purchased a mattress from them 6 months ago and was told there is a 10 year warranty with free exchanges if anything is wrong with the product.

My mattress started to dip after 6 weeks and continued to get worse. I reached out to them with no answer for months. Finally, when I got through 3 months later, I was told I had to pay 650 to exchange the mattress.

There was no apology and no concern for the customer. They could barely reply back coherently.

January 17, 2024
Unprompted review
www.imperialbamboo.co.uk logo

Reply from www.imperialbamboo.co.uk

Dear Petra,

We are truly sorry to hear about your experience and the inconvenience you have faced. This is not the level of service we wish to provide, and we sincerely apologise if you felt your concerns were not handled properly.

Please note that any delivery or collection charges are set by the courier company, not by us. These fees cover the collection of the mattress from your home and the delivery of a replacement. We understand this can be frustrating, and we are doing our best to make the process as smooth and fair as possible.

If you could kindly contact us directly at [your contact email/phone] with your order details, we will be happy to review your case carefully and assist you with the exchange.

Thank you for bringing this matter to our attention. We are committed to doing our best to help and to improve both our service and communication.

Warm regards,
Imperial Bamboo

Rated 5 out of 5 stars

I've been struggling to find the…

I've been struggling to find the perfect pillow for me. It was always too firm or too soft, or it turned out to be too lumpy. That was until I found Imperial Bamboo, an amazing shop with high quallity products and an excellent service.

They will help you find a pillow that suits you better and help you with back and neck problems I went to Westfield wCity, to find a good matress due to my back issues. Thanks to Tsahi and Nadir, for the great assistance and great deal. Thanks to the delivery driver Nourdinne very punctual and professional and helpful.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Just bought a pillow from Imperial…

Just bought a pillow from Imperial Bamboo few days ago. Most comfortable pillow I’ve slept with, literally took 2 nights of sleep to help my neck pain ease and Its a very cool relaxing pillow.
Highly recommend their products. 10/10 would definitely buy from them again

December 4, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company terrible product…

Terrible company terrible product terrible customer service my wife bought 4 of these pillows at the ideal home exhibition they are like sleeping on small hard lumps of foam the most uncomfortable pillows we have ever used,we have tried contacting the company and they don’t even bother to respond take your money and run ?/update after response these as stated were brought at a show and were nothing like the pillows we tried the response just shows the level of customer service you can expect from this company

December 15, 2023
Unprompted review
www.imperialbamboo.co.uk logo

Reply from www.imperialbamboo.co.uk

Hi,

We apologise for your issue .The customer chose the pillows as he want ,we have 5 model of pillow, and we give a trying in the shop to every customer before they purchase .
In the Ideal Home Show was a single bed with all pillows to try.
These pillows are high seller each day ,if your pillows are unused, you can change them .
The product can not be returned after use as they can not be reselling, we keep the hygienic reasons in all our products as a fair sell with all our customers.

If you read on the pillow package it mantion Shredder memory foam .

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