iMusic Reviews 14,419

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the superb condition of items upon arrival. Many people appreciate the competitive pricing, finding items at better rates than elsewhere, and commend the efficient order process and communication regarding their purchases. The delivery service is frequently noted for its speed and the exceptional, secure packaging that ensures products arrive in perfect condition. However, some customers reported issues with damaged vinyl records despite good packaging, and a few received incorrect items or experienced problems with order rejections. There were also instances where customers were dissatisfied with unexpected import tax charges on deliveries, leading to higher overall costs than anticipated.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings. Many reviewers highlight the good... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the quick delivery... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the straightforward... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and reasonable... See more

Quality

Customers had positive experiences with quality, especially regarding packaging. Many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST dispatch company for vinyl I've ever used! Speedy and most importantly - extremely well packed to the max!! Incredible large pizza box style for one double album, the record packed in a ton o... See more

Rated 5 out of 5 stars

Thoroughly recommend, this is an excellent on-line retailer of vinyl/CD's. The prices are really competitive and the stock range is superb. Having tried to get the Pink Floyd RSD 26 set and being unsu... See more

Rated 5 out of 5 stars

I've been buying lps from imusic for a while now and I can't recommend them enough. The range they have is superb, the delivery time to UK isn't the fastest but for the price you pay it's worth the... See more

Rated 5 out of 5 stars

Realistic prices, very fair, low price delivery & speedy delivery. Couldn't find my item any cheaper anywhere else, very happy, very impressed. Would Absolutely use again. Thank you.


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

iMusic - Excellence

As ever iMusic deliver great value and lightening delivery. Fantastic communications. So reliable iMusic is always my top site to visit before considering anywhere else. In a word "Excellent"

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

They dont provide a track list

They dont provide a track list, making difficult to choose a best of compilation CD I want because it doesnt just all the songs.. I might just go to JB instead.

May 3, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Maria,

I'm sorry if you weren't able to find a tracklist for some of the items you were interested in. With millions of items in our assortment, we are unable to update info manually on all of them. We are dependent on info from our suppliers, and tracklists can sometimes be missing.
You are always more than welcome to reach out to our support at info@imusic.co and ask if they are able to provide the tracklists for the specific items, and we should be able to help you out :)

Best regards,
Troels / iMusic

Rated 1 out of 5 stars

Concern regarding order handling and communication

Hi,

I hope you are doing well.

I am writing regarding my recent orders, including 13433190 and previous related orders.

While I understand the nature of international shipping and possible delays, my concern is primarily about the lack of clear and consistent communication throughout the process.

Over the course of these orders, I have received:

delayed responses
incomplete information
and, in some cases, replies that did not directly address my questions

Additionally, parts of my orders have been split and moved between different order numbers, which makes it difficult to properly track and manage the shipments on my side.

As a frequent international buyer, I fully understand logistical limitations, but I expect:

clear updates
objective answers
and better transparency regarding order status

At the moment, I would appreciate a clear and consolidated update regarding:

all related shipments
current status of each item
and any pending or backordered products

I value your catalog and would like to continue working with you, but this experience has been quite frustrating due to the communication issues.

Thank you in advance for your attention.

Best regards,
Valmir
Be True Discos

March 25, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hello Be True Discos

We do regularly follow-up on backorders from suppliers but we are also reliant on updates on their end, which can sometimes be lacking. Apologies.
If you need an update, you are always welcome to contact our support team. If you haven't yet done so for order 13433190 please reach out to us at info@imusic.co and our support team will get back to you.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

great

credible store, easy process, customer service response well, good product selection. had ordered several times already

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

1st time buyer

1st time buyer due to not being able to obtain my order at any other retailer.
Item retailed much higher than elsewhere but didnt mind as I needed it for my collection.
Brilliant service would use again in similar circumstances. Excellent service & timely delivery.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a lightstick ive version two

I bought a lightstick ive version two, but then I didn’t even got the photo card no matter it was out of the packaging

April 22, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Puneet,

According to the information available to us, this light stick does not currently include a photo card, and we have not listed it as part of the product contents. We’re sorry to hear that this was not as expected.

If the seal on the light stick package remains unbroken, you are very welcome to return the item for a refund. However, as the product has been supplied as described, we are unfortunately unable to approve a replacement or issue an RMA on this basis.

If you have any further questions or need assistance with the return process, please don’t hesitate to reach out to our support team at info@imusic.co.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Superb service.

Both the service and prices are excellent,and their packaging is the absolute best. Add fast dispatch and they're pretty much unbeatable.

Delivery from Denmark to the UK is incredibly quick,much quicker to buy from imusic than a lot of UK retailers!

Highly recommended, you won't be disappointed.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great company - highly recommended

I've imported records to the UK from iMusic a few times now. Their prices for items and postage are often cheaper than buying within the UK and includes tracking. They're communicative, quick and reliable with good customer service and everything is well packaged. Highly recommended!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend this seller.

The item arrived more quickly than I expected and was in the exact excellent condition it was advertised as.

This was my first purchase from iMusic, but I'll be back! I highly recommend iMusic.

April 22, 2026
Unprompted review

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