iMusic Reviews 14,415

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the superb condition of items upon arrival. Many people appreciate the competitive pricing, finding items at better rates than elsewhere, and commend the efficient order process and communication regarding their purchases. The delivery service is frequently noted for its speed and the exceptional, secure packaging that ensures products arrive in perfect condition. However, some customers reported issues with damaged vinyl records despite good packaging, and a few received incorrect items or experienced problems with order rejections. There were also instances where customers were dissatisfied with unexpected import tax charges on deliveries, leading to higher overall costs than anticipated.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings. Many reviewers highlight the good... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the quick delivery... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the straightforward... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and reasonable... See more

Quality

Customers had positive experiences with quality, especially regarding packaging. Many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST dispatch company for vinyl I've ever used! Speedy and most importantly - extremely well packed to the max!! Incredible large pizza box style for one double album, the record packed in a ton o... See more

Rated 5 out of 5 stars

Thoroughly recommend, this is an excellent on-line retailer of vinyl/CD's. The prices are really competitive and the stock range is superb. Having tried to get the Pink Floyd RSD 26 set and being unsu... See more

Rated 5 out of 5 stars

I've been buying lps from imusic for a while now and I can't recommend them enough. The range they have is superb, the delivery time to UK isn't the fastest but for the price you pay it's worth the... See more

Rated 5 out of 5 stars

Realistic prices, very fair, low price delivery & speedy delivery. Couldn't find my item any cheaper anywhere else, very happy, very impressed. Would Absolutely use again. Thank you.


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service, lots of shipping options

This website is great and very reliable. You're able to combine orders yourself (for instance if you've pre-ordered an item and want to add another item to that order) and you can choose between a wide variety of different postal services, depending on which one is most reliable in your area. Their packaging is sturdy. The only minor downside is that the use of multiple country domains (like imusic.dk, .nl, .be, etc.) can sometimes confuse password managers, but overall a great experience.

April 19, 2026
Unprompted review
Rated 1 out of 5 stars

an absolute horrible experience

an absolute horrible experience - got early in the online queue for RSD 2026; got everything I needed in the basked and it was marked as reserver, then I waited 14 minutes for the site to load the payment and everything went out of stock because of the slow website;

April 19, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Жечев,

Sorry to hear about your experience. It was a very chaotic RSD launch online, we are well aware, and are deeply sorry for the issues caused as a result of our site overloading.
If you can write an email to tsj@imusic.dk with details about what you tried ordering, we'd be happy to have a look and see if there's any copies left through the reserved shopping cart and if there's way we can resubmit the order.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Always Excellent Quality And Prompt Delivery.

I’ve used iMusic DK a few times now. Delivery is always fast, packaging is professional, records are brand new and sealed and prices are usually £5-10 per record cheaper than I can buy from sellers here in the UK.
I don’t normally make the effort to jump onto Trustpilot to review sellers but in this case these guys are worth it.
5 stars all the way.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

The great chill collection is a rare…

The great chill collection is a rare find by "Shakatak". I have an impeccable taste for the finest Smooth jazz. If all of their music was like this 2022 album I would be at all of their concerts! My wish is that they would have had a DVD of this incredible recording ! I DEFINITELY RATE THIS A 5 STAR !!!!!!

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

bad experience

1x sent damaged and they gave 20% off (CHF 3.90)
Now i have a damaged vinyl and money that wont be enough for a coffee.
Another vinyl was sent wrong. Well maybe it was the right one but online it was another picture & another vinyl so i expected the original one and not a different art piece...
So sad! I won't order with imusic again and can't recommend.

March 3, 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Nico,

With damages to an item a partial refund is always one of the options offered. It is not the only option as customers are entitled to a full refund (though we'll either need the item returned or rendered useless in these cases).
Sorry if product image on one of the items was wrong! If we haven't already, please let our support team know which item it was so we can update the image and hopefully work out a solution for you, if you do not wish to keep the item received.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

I ordered an album from iMusic that I…

I ordered an album from iMusic that I couldn’t find in my area and I was very pleased with my purchase. Everything was exactly what it was and it even came sooner that expected. Thank you and will order again from iMusic🤘🤘

March 30, 2026
Unprompted review

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