In2gr8ted Solutions Ltd Reviews 202

This company has been really supportive in the aftersales. We had 9 solar panels, a storage battery from Givenergy and a Zappi for our electric cars. Julie has been very communicative and helpful from the start. Keeping us informed of progress throughout the installation and then calling on behalf of us when we needed an engineer from Givenergy. We would recommend this organisation for the installation and super support afterwards.

Good installation on time and the guys were happy to help and advise once fitted…

I’ve recently changed energy supplier and I’m setting up the feeding tariff with them, I won’t mention their name but they have been a real nightmare. What hasn’t been a nightmare is dealing with.in2gr8ted solutions. I had the original install back in May.2023 I’ve been on the phone to them trying to sort out my new energy supplier and they have been fantastic friendly helpful and fully understanding my frustration with my new energy supplier. It’s been a great experience from the very beginning highly recommend.10 out 10.
Thank you for all your help..

In2gr8ted are the best solar firm I found, and there are a few cowboy firms out there. From Nick the salesman and the office staff to the very professional fitters Shaun and Jack, who did a brilliant job. Would definitely recommend!

I can't speak highly enough of In2gr8ted. They installed our 24 panel system at our office in a single day and the guys doing the job were very professional. I'm glad we picked these guys and I'll be contacting them about installing a system for my home later this year. An all round excellent job

The installer called me and told me the time also turned up on that time,
Done a very good job thanks for that

I needed copies of the MCS and DNO approvals for the existing solar installation on the property I've just bought. In2gr8ted Solutions provided these within 24 hours - excellent response.

Prompt and efficient installation of additional batteries to my existing system. No hesitation in recommending them for solar panel and battery installations.

You'll find my original review dated the 4th June 2024. Over a year has gone by since we had our panels and battery installed and I love looking at how much we have generated every day. With the sunnier weather this spring it's been great. I wanted to update my original review but I can't see any way to do that so thought I'd just add another. I am so glad that I found this company. They gave me exactly what I wanted and I have had no issues since the install was completed. We had this done as part of a major refurb and it's the one part of the build that I feel I got completely right. I'd have no hesitation in going back to this company for more panels if I had room for them !

Great company to use, Paul explained all the options with no hard sell, the turnaround time of signing up and installing was quick and accomodating to a date suitable to me.
Very friendly installers came and stuck it out till late in the day to get the majority done on day 1. Really helpful in explaining the app for the battery etc to my mrs.
Only piece of feedback I have is they left everything really tidy but did leave a large pile of packaging that I will have to take to the tip.

Great company with skilled installers, efficient, polite and knowledgeable.
Would recommend 100%.

Great company, second time we have used them. They originally installed our solar panels over 12 years ago, we decided to upgrade to new panels and get batteries at the same time.

All fitted and a neat finish

After a lengthy delay in recognising that our Gateway box was faulty, the service men arrived and carried out a good job. One thing for customers to be aware of when solar batteries are fitted, is that although components are guaranteed the fitting company (in this case, In2gr8ed Solutions), does not get compensated for travelling to the home. Therefore, we had to wait until the engineer was in our area. It also involved many phone calls to Enphase (the battery suppliers) to get them to reset everything from their end so that everything worked properly. All on all, the replacement (made necessary by a power outage during Storm Eowyn) took some 6 weeks to resolve, during which we could not store any energy from the grid or our solar panels.
UPDATE TO PRELIMINARY REVIEW in response to In2gr8ted Solutions reply:
The business seems to think my review is unfair, so I will add more detail, as there are some misrepresentations in their response.
1. The review is still 4 stars because the engineers’ actual work was fine.
2. It wasn’t the engineer who discovered the faulty Gateway on his first visit. This was already determined after a number of calls to Enphase and to In2gr8ted Solutions after carrying out extensive troubleshooting. The engineer was supposed to bring a new Gateway with him but was told by the MD that it needed to be investigated further before replacing it. This delayed things further.
3. It’s true that the manufacturer took a while to send the Gateway through, but this highlights the problem I mentioned in the review, namely that there’s a pass-the-buck system operating between manufacturer and installer that goes on. Customers need to be aware of this if things go wrong.
4. Int2gr8ted Solutions say, ‘engineers remained on site talking to Enphase until everything worked correctly’. This is partly true in that the Gateway was initialised, but the battery was still not communicating directly with the Gateway, which we discovered after the engineer had left via the Enphase app. We had to resolve this ourselves with Enphase. Again, this took considerable time and call-backs to achieve (dealing with Enphase operatives is a whole other story).
5. Int2gr8ted Solutions say, ‘we at no time have received any monies from the manufacturer in order to pay our engineers for two visits made to yourself.’ This is not the customer’s problem. We were told upon purchase that the battery system was guaranteed and were reassured by their salesperson that it was worth paying a greater amount for installation than competitors because In2gr8ted Solutions were ‘on our doorstep’ and could respond more quickly to any problems because they were a British firm.
6. In view of the previous five points, I think that 4 stars is a reasonable rating given that matters were not straightforward and resulted in a 6 week hiatus on our battery storage capability.

Fantastic aftersales assistance, friendly and very prompt in replying, keeping me up-to-date and chasing up an issue with the manufacturer. Thank you!

Clear and honest pricing. Installation was smooth and done really well.

Really pleased with the 12x Solar Panels installed by In2gr8ted Solutions. Mark was very knowledgeable during the sales process and was not pushy at all. The installation team were on time, clean and tidy and Julie provided clear communication from the office.
A huge thanks to the In2gr8ted team for a great project delivered.

Quick service, there was a slight problem with our installation because we were adding more panels to an existing set of panels but the team worked out the problem and did an excellent job

Efficient and friendly service,problems sorted quickly.Engineer friendly and extremely helpfull as was office staff

Installers Paul and Scott were very good and accommodated my specific requests about battery position in the garage (space was tight to be able to get the car in as well). Install wasn't completely straight forward but they stayed until absolutely finished at 18:40. This morning the enphase app has updated and reconfigured to include the new panel array, batteries and gateway, all components are working as expected. Rating would have been 5-stars aside from 2 small things. I wasn't communicated with regards scaffolding install date (if I didn't happen to be in on the day i would have likely lost access to the garage due to intended placement of scaffolding upright). Also the second battery had to be sent separately as only one had been initially loaded on the van.

The company tool immediately responsibility for getting to the root of the problem, provided a checklist of things to work though, one of which proved the solution.