In2gr8ted Solutions Ltd Reviews 202

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the entire process smooth and understandable. The service is frequently highlighted as exceptional, with many appreciating the efficiency, clear communication, and excellent after-sales support. People also found the user experience to be seamless from start to finish, and the pricing was often described as competitive and a great value. However, some customers expressed dissatisfaction with the product, citing issues related to installations and product performance after installation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Consumers consistently express satisfaction with the service. Many reviewers highlight the professionalism... See more

User experience

Users describe positive interactions with user experience. Many customers report that the system itself runs... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product, with some calling it... See more

Price

Reviewers mention positive feedback about price. Many customers were delighted by the competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our GivEnergy All in One battery stopped charging and discharging on 31st December - just before the New Year break. I emailed In2gr8ted and GivEnergy asking for help. Both companies responded on the... See more

Company replied

Rated 5 out of 5 stars

Unfortunately it looks like the battery has developed a fault and are waiting for help from Giv but In2gr8ted Solutions have been very helpful. ---- Thank you very much to the team and specif... See more

Company replied

Rated 5 out of 5 stars

Great company to work with. Paul was very knowledgeable and helpful. He was able to answer all queries professionally and honestly. We were completely new to Solar, and he helped us decide which was t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish I’d say! Mark in the sales team came up with a number of solutions for the project and talked through in detail. He allowed time for everything to be digested a... See more

Company replied


Company details

  1. Solar Energy Equipment Supplier
  2. Solar Energy Company
  3. Solar Energy Contractor
  4. Solar Photovoltaic Power Plant

About In2gr8ted Solutions Ltd

Written by the company

In2gr8ted Solutions are a well-established renewable energy company run by electricians and solar installers. Our dedicated team has 17 years of experience designing and installing PV systems and solar storage battery systems.

Our knowledge, experience and partnerships within a growing industry enable us to identify the best available solutions for our clients.

We take pride in our exceptional knowledge, experience, and partnerships within the renewable energy industry. Our deep understanding of the latest trends and technologies enables us to offer our customers the most suitable solutions that meet their unique needs.

At In2gr8ted Solutions, we are committed to delivering high-quality services and products backed by warranties and after-sales support. With us, you can be assured of a hassle-free experience from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent in every way

Excellent, both the lads had personality, we had a great laugh, they were helpful when questions were asked, I felt perfectly safe as I was one my own with the lads,they were as clean in there work as best they could, I'd highly recommend this company as these lads

February 17, 2025
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Reply from In2gr8ted Solutions Ltd

Thank you for the lovely review, we aim to ensure our clients feel comfortable with our engineers and pride ourselves on customer service.

Rated 5 out of 5 stars

Everything was beautifully and…

Everything was beautifully and thoroughly done and then, finally, the 2 of them spent extra time trying to sort out the App I needed and they even took a photo of the inside of the loft so that I don't have to struggle up there - my kids can at some point do that! I would thoroughly recommend this firm and these 2 men.

February 12, 2025
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Reply from In2gr8ted Solutions Ltd

We are glad to hear all went well and the team explained things in detail, thanks for your review it's appreciated.

Rated 5 out of 5 stars

Very experienced and competent installers!

In2gr8ted Solutions were one of the few to take on what was a challenging job after larger operators and other experienced companies rejected to quote due to our roof having slate tiles and a multi-aspect roof. Despite the challenges the experienced installers finished the job in good time and to a high degree of workmanship. The cherry on the cake was that they are one of the few installers that also registered for our export MPAN with the DNO on our behalf, (much to the surprise of our energy supplier) so we had our export tariff set up just over 2 weeks after install. Easy to deal with and good communication at all times.

January 17, 2025
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for your review, we have extensive experience and are able to offer more complex installs to our clients along with helpful customer service. We are delighted you are happy with all aspects and wish you many years of sunshine and savings.

Rated 5 out of 5 stars

Excellent service.

Fitter arrived on time and politely got on with fitting the batteries without any fuss. He tidied up afterwards and checked that everything looked to be OK. In response to a question about properly integrating our solar installation with the batteries he pointed out what had not been done by our original installer. I'm looking forward to a quote for getting this rectified.

January 31, 2025
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Reply from In2gr8ted Solutions Ltd

Glad to hear all went well and thanks for your positive review its appreciated.

Rated 5 out of 5 stars

Excellent service by all the team

Excellent service by all the team . The boys Harry and Dan worked through heavy rain all day. Really friendly and helpful.
Would highly recommend this company.

January 29, 2025
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Reply from In2gr8ted Solutions Ltd

Thanks so much for your kind review, we will pass your thanks to our team.

Rated 5 out of 5 stars

after sale help

Bought my PV back in 2019, had a questions about, and was answered really quickly.

January 23, 2025
Unprompted review
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Reply from In2gr8ted Solutions Ltd

glad our service team were able to help

Rated 5 out of 5 stars

We encountered an issue with our…

We encountered an issue with our battery storage which prompted referral back to the installer, In2gr8ted Solutions. They were on the case immediately and subsequently identified the problem. It was too late that day to arrange a “next day” visit however, an electrician was sent the day following and complete repair made. Everything now working as it should.
Special thanks to Julie for activating prompt and effective action. 👍

January 15, 2025
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for your kind review we pride ourselves on our high level of customer service, we will pass your comments on to the relevant departments

Rated 5 out of 5 stars

Expert battery fitters

The batteries and inverter arrived by courier about an hour before Dan and Harry who were friendly and expert in fitting the cables by replacing existing from the loft. We were impressed with their work and support to give us Apps and online info. Very impressed with them.

January 9, 2025
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Reply from In2gr8ted Solutions Ltd

Glad to hear all went well and you were happy with the team. We thank you for your review.

Rated 5 out of 5 stars

being a demanding customer,the fitters…

being a demanding customer,the fitters did as much as was possible to suit my requirements. Many Thanks excellent service.

January 8, 2025
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Reply from In2gr8ted Solutions Ltd

We are pleased we were able to meet your specific requirements and that you were happy with the end result, thanks for your kind words.

Rated 5 out of 5 stars

Aplomb and professional team.

The experience with the installation of our batteries and inverter has been easy, professional and rewarding. The process has had its ups and downs but managed to high standards. I had the pleasure to have Paul and Scott to conduct the install. Their initial meeting was professional with a hand shake and encouraging attitude. They were straight on the job with some breaks of earl grey tea. They poured lashings of information with ideas for the installation with no negative feedback on my changes. Peter ( the boss) is aplomb manager who has respect for these guys as he gives encouraging comments or guidance if required. I am seriously can’t fault the process and I am very happy with the installation and meeting a gregarious and professional people.

January 8, 2025
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Reply from In2gr8ted Solutions Ltd

We are delighted that you are happy with all aspects of our service, thank you very much for your very kind words.

Rated 5 out of 5 stars

Very efficient

Very efficient, responded to our questions quickly and the fitters did an excellent job.

January 8, 2025
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for taking the time to leave us a review, its appreciated.

Rated 5 out of 5 stars

Paperwork missing

I had a recent request from my energy company with regards to a solar panel installation. There was missing paperwork which they had requested and a gentleman named Peter sorted this all out for me , pretty much straight away. Fantastic company and personnel. Thank you

January 7, 2025
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for your review. To clarify for any review reader, the paperwork was given to the original owner. However, the property had been sold several times, and the paperwork had gone missing at some point. We pride ourselves on customer service excellence, and we are pleased we were able to help.

Rated 5 out of 5 stars

Very professional

Very professional. Worked hard, helpful, friendly and tidied up. Work was precise and well finished.

December 12, 2024
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Reply from In2gr8ted Solutions Ltd

Grateful for your feedback, glad all went to plan.

Rated 5 out of 5 stars

Quick response and a very fast Job all…

Quick response and a very fast Job all seems to be working well. Boys explained the system nicely and even sorted the app on my phone.
Good luck to Boys and all the back office team.

December 10, 2024
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Reply from In2gr8ted Solutions Ltd

glad to hear your experience was a positive one, thanks for your review its appreciated

Rated 5 out of 5 stars

Totally delighted with the excellent…

Totally delighted with the excellent job,the two fitters worked so hard through the atrocious weather but still managed to do the job in such a professional manner. The whole experience from start to finish was without any hiccups and would certainly highly recommended them.

December 5, 2024
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Reply from In2gr8ted Solutions Ltd

We are so pleased you are happy with everything and thank you so much for your positive comments, which we will of course pass on to the teams

Rated 5 out of 5 stars

Solar Ecosystem

I first used In2gr8ted Solution for a solar install of 8 panels and a home battery in September 2023. Since then I have used them on another two occasions, to install a further 6 panels on a dormer roof in October, and then today to install an EV charger. Their service has been excellent from first contact to the completion of the work, which has always been done quickly and efficiently.

December 4, 2024
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Reply from In2gr8ted Solutions Ltd

Thank you for your lovely review we are pleased you have been happy with all of the installations we have completed, we hope you enjoy many years of service and savings.

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