In2gr8ted Solutions Ltd Reviews 202

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the entire process smooth and understandable. The service is frequently highlighted as exceptional, with many appreciating the efficiency, clear communication, and excellent after-sales support. People also found the user experience to be seamless from start to finish, and the pricing was often described as competitive and a great value. However, some customers expressed dissatisfaction with the product, citing issues related to installations and product performance after installation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Consumers consistently express satisfaction with the service. Many reviewers highlight the professionalism... See more

User experience

Users describe positive interactions with user experience. Many customers report that the system itself runs... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product, with some calling it... See more

Price

Reviewers mention positive feedback about price. Many customers were delighted by the competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our GivEnergy All in One battery stopped charging and discharging on 31st December - just before the New Year break. I emailed In2gr8ted and GivEnergy asking for help. Both companies responded on the... See more

Company replied

Rated 5 out of 5 stars

Unfortunately it looks like the battery has developed a fault and are waiting for help from Giv but In2gr8ted Solutions have been very helpful. ---- Thank you very much to the team and specif... See more

Company replied

Rated 5 out of 5 stars

Great company to work with. Paul was very knowledgeable and helpful. He was able to answer all queries professionally and honestly. We were completely new to Solar, and he helped us decide which was t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish I’d say! Mark in the sales team came up with a number of solutions for the project and talked through in detail. He allowed time for everything to be digested a... See more

Company replied


Company details

  1. Solar Energy Equipment Supplier
  2. Solar Energy Company
  3. Solar Energy Contractor
  4. Solar Photovoltaic Power Plant

About In2gr8ted Solutions Ltd

Written by the company

In2gr8ted Solutions are a well-established renewable energy company run by electricians and solar installers. Our dedicated team has 17 years of experience designing and installing PV systems and solar storage battery systems.

Our knowledge, experience and partnerships within a growing industry enable us to identify the best available solutions for our clients.

We take pride in our exceptional knowledge, experience, and partnerships within the renewable energy industry. Our deep understanding of the latest trends and technologies enables us to offer our customers the most suitable solutions that meet their unique needs.

At In2gr8ted Solutions, we are committed to delivering high-quality services and products backed by warranties and after-sales support. With us, you can be assured of a hassle-free experience from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have now had my solar panels and…

I have now had my solar panels and batteries for 2 years now.
I had an issue with a faulty lead.
An email was sent a photo call was received and a replacement lead was delivered the very next day.
Now that’s what I call brilliant after sales service
Many thanks Especially to Julie Coene In2gr8ted Solutions.

November 18, 2024
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Customer Service is of paramount importance to us, we are delighted we were able to resolve the issues promptly with the minimum of delay. Thanks for taking the time to place a review.

Rated 5 out of 5 stars

Highly recommended

Very professional, reliable and efficient with excellent customer service and support. Was provided with an excellent deal of high quality products to suit my budget. Installation was fast and professional. Their staff are polite and friendly and were able to address all my concerns. Highly recommended.

November 15, 2024
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thank you for your kind and positive words and also for your new order for additional equipment, its very much appreciated.

Rated 5 out of 5 stars

Another happy customer

Very happy with the whole process from start to finish.
It was made that much easier for me having seen a friends near identical system successfully operating over a number of months; and the fact that he had undertaken a considerable amount of research and finding alternative quotes for comparable systems which I greatly benefited from.

The whole team delivered what they said they would do on time with no hidden costs or extras. Commissioning was flawless, including the optional EV charger.

All of the GivEnergy welcome pack material and equipment seems well designed and easy to read/use, especially the default out-of-the-box ‘eco’ setting. Large black but low-profile panels with pigeon guards don’t look at all obtrusive.

It’s amazing to see solar generation coming through even on a dullish day. Just in the process of switching over to an intelligent octopus flux energy tariff to make the most of the largely automated system.

I’m no expert, but In2gr8ted‘s approach seems an easy way of getting hold of a state-of-the-art solar panel storage system wrapped up in a single turn-key solution.

November 7, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

We are delighted that you are happy with all aspects of In2gr8ted Solutions, our customer satisfaction is of paramount importance to us and we thank you sincerely for your kind review.

Rated 5 out of 5 stars

Great Products, Installation & Service

I am very pleased with my Solar panel and GivEnergy battery solution installed by In2gr8ted Solutions Ltd. I had done a lot of research into Solar and battery solutions and In2gr8ted Solutions from the salesman Mark, who provided me with great advice and information to the timetable provided by the office, to the installers it all went seamlessly. They had the products I wanted and the GivEnergy battery is compatible with the Octopus energy tariff I wanted. The installers Scott and Paul were very professional and the quality of the installation was excellent. All the administration was handled expertly and certificates and guarantees provided promptly. Highly recommend this company for solar and battery installation.

July 23, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thank you for you positive review which we are very grateful to you for, we are pleased you are happy with your system and hope it provides many years of good service.

Rated 5 out of 5 stars

New PV/battery system

I've just had my new PV/battery system installed.
I can't comment on its performance yet, but I can't fault In2gr8ted for their customer service.
My rep Bruce was helpful explaining things and turned up on time for the survey, much appreciated.
Paul and Scott were great installers and I felt confidant that they knew what they were doing even if I didn't..
The technical backup team were also
proficient.
There were no holdups and everything went very quickly.

October 2, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thank you for your comprehensive review, we are delighted you are happy with all aspects of your installation we will pass your kind comments on to the team.

Rated 5 out of 5 stars

Great after sales service

I have been very happy with my solar PV system installed by In2gr8ted 2 years ago.
When the inverter failed recently In2gr8ted liased with Givenergy to ensure that the new inverter was fitted promptly. I added another battery to the system at the same time which was installed by an In2gr8ted engineer. The end result was very tidy and professional.

September 30, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thank you for your comments they are gratefully received.

Rated 5 out of 5 stars

Always a good service

This is the second house I have had solar panels put up by in2gr8ted. Both times they were helpful, knowledgeable, timely and reasonably priced. 2 days in and no electricity taken from the grid. 😊

September 23, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Great news! Thanks for sharing your positivity.

Rated 5 out of 5 stars

Prompt service

Prompt service, very experienced and helpful installation engineers. I would definitely recommend this company.

September 20, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thanks for your comments they are appreciated

Rated 5 out of 5 stars

Great and quick service

Great and quick service! Competitive price. Workmen friendly and accommodating.

July 29, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thanks for your kind words they are appreciated, we will pass your comment to all concerned

Rated 5 out of 5 stars

Excellent customer service given by Julie

Excellent customer service given by Julie the Office Manager! Effectively answered queries regarding my Solar Panels! Friendly and professional to customers!

August 22, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

thanks for your kind words, we love helping out customers

Rated 5 out of 5 stars

Emergency call answered

Emergency call answered, careful and clear help. Resolution to the issue was resolved completed to full satisfaction. Friendly and personal service.

August 20, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

we appreciate you taking the time to leave us a review, thank you

Rated 5 out of 5 stars

Fitted an EV charger

Fitted an EV charger, fantastic job, clear communications and excellent team

July 17, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thanks for your kind comments, they are appreciated.

Rated 5 out of 5 stars

Great team and customer support

Great team and customer support. Make understanding the whole process from start to finish is seamless and leaves you feeling valued as a customer. Thanks guys.

July 15, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

We are pleased your experience was positive, thank you for your kind review

Rated 5 out of 5 stars

Top service

Top service: customer support, installers, assessors.

June 26, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thanks for your review, it is appreciated.

Rated 5 out of 5 stars

Fantastic

Extremely helpful and no pressure during the sales process to get the solution that I wanted. Quick turn around on dealing with the DNO process and getting an installation date very soon after signing the contract. The installation guys Paul & Scott were very friendly, neat & tidy and did an excellent job all in - couldn't ask for better. There was a slight teething issue with the battery setup, but this was sorted next day without any fuss and the system is operating brilliantly.

June 28, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

We are pleased you are happy with the whole process and thank you for your honest review.

Rated 5 out of 5 stars

Customer service…

We have taken on ownership of an existing solar array with a house purchase but did not receive all the appropriate paperwork from the property seller. We got in touch with Julie from In2gr8ted Solutions and she was able to help us out with all the records we were after. Great record keeping and an efficient service. Thank you!

June 13, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thanks for your kind words, we work hard to provide good customer service to both our past, present and future customers. Should you require anything in the future please feel free to contact us.

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. Paul was excellent, he explained everything we needed to know about about the solar panels. The team who fitted the panels were great and very professional, and cleaned up afterwards. It only took 1 day to install 12 panels. Great job

June 6, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thanks for your review, always nice to receive positive comments

Rated 5 out of 5 stars

Service and support

I had solar panels installed in 2016 and batteries installed in 2023. Both were fitted professionally and promptly. Both Paul and Julie at the office were very helpful and any queries were solved quickly. Job well done.

April 30, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Thank you for taking the time to leave us a review, it is appreciated. We will pass your comments to all concerned

Rated 5 out of 5 stars

Solar powered battery system

The surveyor and installation team were excellent and certainly knew there stuff. The installation, although not the trickiest the team had done, was carried out in good time and very professionally.
The system had a couple of soft wear glitches at first but IN2gr8ted Solutions got these sorted out in good time.
I would highly recommend this company for solar charged battery systems.

April 24, 2024
Unprompted review
In2gr8ted Solutions Ltd logo

Reply from In2gr8ted Solutions Ltd

Glad to hear everything went smoothly, thanks for your kind review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look