In2gr8ted Solutions Ltd Reviews 

220
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and installation teams for their exceptional professionalism, helpful guidance, polite attitude, and efficient, clean work carried out on site. Consumers also highlight the outstanding customer service, noting that office staff provide prompt, polite, and reliable support from initial quotes through to final project completion and after sales care. Many people emphasize how smooth and hassle free the entire procedure is, expressing complete confidence in the reliable workmanship provided throughout. Though some reviewers encountered technical difficulties with equipment, installation standards, or extended delays waiting for necessary system updates during the setup process.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the entire... See more

Service

Reviewers highlight positive aspects of service, praising the professional approach from the initial quote... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent advice, support, and... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed outcomes regarding performance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately it looks like the battery has developed a fault and are waiting for help from Giv but In2gr8ted Solutions have been very helpful. ---- Thank you very much to the team and specif... See more

Company replied

Rated 5 out of 5 stars

Our GivEnergy All in One battery stopped charging and discharging on 31st December - just before the New Year break. I emailed In2gr8ted and GivEnergy asking for help. Both companies responded on the... See more

Company replied

Rated 5 out of 5 stars

The work went really well ,with the operatives being friendly and working very hard during the day. Cups of tea were essential in the heat. The office back up was great and very efficient and I have... See more

Rated 5 out of 5 stars

Great company to work with. Paul was very knowledgeable and helpful. He was able to answer all queries professionally and honestly. We were completely new to Solar, and he helped us decide which was t... See more

Company replied


Company details

  1. Solar Energy Equipment Supplier
  2. Solar Energy Company
  3. Solar Energy Contractor
  4. Solar Photovoltaic Power Plant

About In2gr8ted Solutions Ltd

Written by the company

In2gr8ted Solutions are a well-established renewable energy company run by electricians and solar installers. Our dedicated team has 17 years of experience designing and installing PV systems and solar storage battery systems.

Our knowledge, experience and partnerships within a growing industry enable us to identify the best available solutions for our clients.

We take pride in our exceptional knowledge, experience, and partnerships within the renewable energy industry. Our deep understanding of the latest trends and technologies enables us to offer our customers the most suitable solutions that meet their unique needs.

At In2gr8ted Solutions, we are committed to delivering high-quality services and products backed by warranties and after-sales support. With us, you can be assured of a hassle-free experience from start to finish.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

220 reviews

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4.7

All reviews

(220)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In2gr8ted Solutions Solar Installation

Excellent service. The two installation engineers turned up on the day promised and within 24 hours the solar panel, inverter and battery storage system was installed, fully functional and operation explained. The weather was terrible. A big thanks for a job well done

March 26, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

very grateful for your positive review, glad all went as promised.

Rated 5 out of 5 stars

Solar battery installation plus panel installation upgrade

In a market where clearly there are more salespeople than experts I found In2gr8ted to be a refreshing change. They helped develop a competitively priced project proposal that is delivering on it's projections and their follow up service support has been first class.

June 15, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

We are delighted that you had a positive experience, we are grateful for your review.

Rated 5 out of 5 stars

Mislaid paperwork...

Had a question on paperwork following solar installation which was over five years ago, no issues, sent over documents requested with minutes

March 21, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Glad we were able to help, thanks for your review

Rated 5 out of 5 stars

Great installation

Good price, quick turnaround, fitters in and out within a day, very tidy job and all mess cleaned up, genuinely good company.

March 19, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for taking the time to leave us a review, we are delighted you are pleased with the service you received

Rated 5 out of 5 stars

Would recommend

Install was great, no issues. They were happy to answer questions and provide paperwork when requested.
Would recommend.

February 29, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your review, we are pleased you are happy with the service supplied.

Rated 5 out of 5 stars

We recently had 10 solar panels and a…

We recently had 10 solar panels and a battery installed. Int2gr8ted came out to fit around our loft installation and roof replacement, and had to change some of the plans mid way through to fit in with the design. Nothing was too much trouble and we were really pleased with the service we received. We will definitely use them again if we decide to fit another battery.

March 13, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

We are delighted you are happy with your installation and that everything coincided with the other scheduled jobs. Thank you for your favourable review.

Rated 5 out of 5 stars

In2gr8ted solution delivered on their…

In2gr8ted solution delivered on their promises. Excellent customer service and flexible payment plan

February 15, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for your review your positive comments are welcomed

Rated 5 out of 5 stars

Reliable and efficient. Happy Customer

We have had solar panels and a battery installed recently. The customer service has been excellent. The timing of installation was at our convenience. The overall price was reasonable and compared favourably to other quotes. The installers worked extremely hard and the job was completed quickly and tidily. Follow up has also been good with calls to check that we have been happy with the overall service and installation. Would recommend.

March 6, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your positive comments regarding all aspects of your installation, we are delighted you are happy.

Rated 5 out of 5 stars

This is definitely NOT a “cowboy”…

This is definitely NOT a “cowboy” company. I and my wife are old age pensioners and I am severely disabled. The sale rep has not only given us a fair price quote but he has given us priority consideration and sent his best installation team who have carried out excellent work and they were very courteous and patiently demonstrated the complex system to us. The company also allowed us to pay within a couple of weeks. They have shown that there are still reliable and honest tradesmen in this industry…! Only if you know where to look!

March 8, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your positive comments, we are pleased that you felt comfortable with our employees and the whole experience. We pride ourselves on the best possible customer service, which we constantly strive to achieve.

Rated 5 out of 5 stars

In2gr8ted Solutions ongoing support

In2gr8ted Solutions installed solar panels and batteries in our house 2 years ago. We were so pleased with the installation that we have subsequently recommended them to others who have been equally impressed. Recently we have had some software problems and In2gr8ted Solutions have supported us and liaised with the manufacturers to ensure a speedy solution. Very impressive

March 1, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your review, we pride ourselves on providing excellent customer service and are pleased your software issues are resolved

Rated 5 out of 5 stars

Installation of solar photovoltaic panel array and storage battery. The preliminary work was impressively…

The preliminary work was impressively detailed and thorough and the installation was quick and professional.
The equipment installed was of very good quality and the price was very competitive. I highly recommend In2gr8ted Solutions.

February 29, 2024
Unprompted review
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Reply from In2gr8ted Solutions Ltd

We are delighted that you are pleased with all aspects of your installation, we are very grateful for your positive comments

Rated 4 out of 5 stars

In2gr8ted Solar Solutions

Initial installation was carried out by a South of England contracts team who were messy and really buggered up the installation which caused me distress. Office manager Julie took charge and arranged for a team to travel from Liverpool - Paul & Scott were the team who came South, they started work at 08:30 and completely remedied all the faults and put everything right so much so that the system is now working as originally intended. Can't thank Julie, Paul and Scot enough for their attention to detail and reliving the stress caused by the previous team. recommended yes only with the Liverpool team.

December 7, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your honest review, we will pass your kind comments to our team.

Rated 4 out of 5 stars

Solar Panels Installation

The overall experience was good, had good support from the admin staff in the background. The two guys that fitted the equipment were very approachable and got on with the job with the minimum fuss.

November 23, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your comments, your kind review is appreciated.

Rated 5 out of 5 stars

Enphase Solar system and UK Installers In2gr8ted solutions

I first came into contact with the company in 2013 when they installed 16 Enphase solar panels and system on the roof of my house which have been working perfectly since then. the quality of work has been great and back up has alway been provided
This week they added a 5Kw battery to the system to allow us to smooth out our operating winter costs with excess energy gained in the summer and other more productive periods . . Again the installation has been made with minimum disruption and the quality of the work is to be admired. Response to queries on operation, size and location has always been instant and positive . Effectively I have had nothing to worry about apart from the fact that there is not much sun in November . However even now I am saving some energy with the envoy app giving a good picture of what is happening at any time the whole system of panels, battery and external supply much much better that the so called smart meter provided and fitted by the energy company .
After the first year with the battery I will decide whether to add another one or not

I like this system well proven in the USA and the quality is great

November 20, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for sharing your positive and informative review. We are delighted you are happy with your system.

Rated 5 out of 5 stars

After service

My issues with my solar installation have been resolved absolutely to my satisfaction. Julie is a tower of strength who put lots of effort into making things happen and who was a sympathetic listener. Initially the subcontractors seemed not to take the situation seriously but, after a sticky start, In2gr8ted pursued the issues and all has ended well.

November 9, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for your kind review, we pride ourselves on our customer service, we are delighted you are happy with your system and hope it provides many years of service and savings.

Rated 5 out of 5 stars

Very happy conversion to solar

The operatives were very pleasant and helpful and because the Invertor sent originally was faulty they sent for a replacement which arrived the next day at lunchtime. The operatives came back at 3.00 and replaced the invertor. They connected all the wiring and the system was started. They showed us how to operate the system and cleared up. All in all a very stress free operation and we are very pleased with the result.

November 16, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Your positive review is very appreciated, we will pass your comments to all concerned, thank you.

Rated 5 out of 5 stars

Determined to get the maximum number of panels on the roof

This company was helpful with all my questions and worked to get the best solution in terms of maximum number of panels on our roof. I researched 7 companies and took 5 quotes, and while in2gr8ted solutions was not the cheapest, it had the quality panels and battery, competent sales, installation ( Paul & Scott) and aftercare people. Making sure the job was completed competently seemed to be their main objective. Thank you.

November 9, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

We appreciate the time you have taken to leave us your positive comments. We will pass your compliment to the necessary teams.

Rated 5 out of 5 stars

I am extremely pleased with the…

I am extremely pleased with the excellent support I have had from this firm. They have helped me all along getting replies from one of their supliers who would not contact me, or without a response. Int2gr8ted Solutions have been there all along, giving me all the help I needed. The last 2 months have been really busy for them looking after me, and nothing came in the way.

August 21, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your review, we pride ourselves on our customer care both before and after sales, we will pass your kind comments to all concerned.

Rated 1 out of 5 stars

Do not use this company

So far very bad experience. Next to zero after sales care. Have a problem with solar system emailed twice. Called twice
2 months and no call back to resolve problem.
I would not recommend this company. i recommend you go to another reputable company with better after sales department

The company's response Bellow is incorrect.

The battery they installed has not worked from day 1
So the system has not been working correctly from day 1.
I've had zero communication from them. I challenge them to post an email they claim they have sent me regarding fixing my system

September 14, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

We are disappointed to read your comments, your review is factually incorrect, we have communicated with you on several occasions the most recent being on 3/10/23. We are planning a site visit for when we are in your area. The relevant equipment manufacturers have also been contacted for their input. To further point out your system has been operational since its installation in January.

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